Symbiotic Corp.
IT Analyst / Help Desk
Symbiotic Corp., Dallas, Texas, United States, 75215
Job DescriptionJOB TITLE: Level 1 IT Analyst
DEPARTMENT: Information Technology
FLSA: Exempt
REPORTS TO: IT Infrastructure Manager
SUMMARY:
The IT Analyst ensures the day-to-day technology needs of associates are supported across multiple hardware platforms and software suites. Responsibilities include resolving problem requests, providing support for PC's, laptops, printers, phones, networking, and back-office software troubleshooting.
PRIMARY RESPONSIBILITIES:
Fields incoming problem requests from clients via telephone, e-mail, and in person.Prioritizes and schedules problem resolution, escalating when necessary.Documents the support request process thoroughly.Performs Microsoft Active Directory user administration setup functions.Provides hands-on support and training at desktop locations.Monitors/manage data center systems and performs necessary work remotely or onsite, including evenings and weekends.Procures, configures, installs, and supports multiple hardware, software solutions, and network components.KNOWLEDGE, SKILLS & EXPERIENCE:
General knowledge of cybersecurity principles.Basic knowledge of MS Servers and Windows Desktop operating systems.Experience supporting various platforms including PC/MAC/Android/IOS.Basic knowledge of Linux command line environment.Proficient communication skills in English.Exceptional interpersonal skills with a focus on customer service.Proven analytical and problem-solving abilities.Ability to prioritize tasks in a high-pressure environment.Proficiency in Microsoft Office.Ability to interact effectively with all levels of employees.Minimum Requirements:
Associate degree in Computer Science, Information Technology, or related field, or equivalent work experience.1-3 years of experience in an IT Analyst role supporting multiple hardware and software platforms.Effort:
Frequent lifting (up to 25lbs), walking, stooping, and bending.Occasionally ascends/descends a ladder for network solutions.
DEPARTMENT: Information Technology
FLSA: Exempt
REPORTS TO: IT Infrastructure Manager
SUMMARY:
The IT Analyst ensures the day-to-day technology needs of associates are supported across multiple hardware platforms and software suites. Responsibilities include resolving problem requests, providing support for PC's, laptops, printers, phones, networking, and back-office software troubleshooting.
PRIMARY RESPONSIBILITIES:
Fields incoming problem requests from clients via telephone, e-mail, and in person.Prioritizes and schedules problem resolution, escalating when necessary.Documents the support request process thoroughly.Performs Microsoft Active Directory user administration setup functions.Provides hands-on support and training at desktop locations.Monitors/manage data center systems and performs necessary work remotely or onsite, including evenings and weekends.Procures, configures, installs, and supports multiple hardware, software solutions, and network components.KNOWLEDGE, SKILLS & EXPERIENCE:
General knowledge of cybersecurity principles.Basic knowledge of MS Servers and Windows Desktop operating systems.Experience supporting various platforms including PC/MAC/Android/IOS.Basic knowledge of Linux command line environment.Proficient communication skills in English.Exceptional interpersonal skills with a focus on customer service.Proven analytical and problem-solving abilities.Ability to prioritize tasks in a high-pressure environment.Proficiency in Microsoft Office.Ability to interact effectively with all levels of employees.Minimum Requirements:
Associate degree in Computer Science, Information Technology, or related field, or equivalent work experience.1-3 years of experience in an IT Analyst role supporting multiple hardware and software platforms.Effort:
Frequent lifting (up to 25lbs), walking, stooping, and bending.Occasionally ascends/descends a ladder for network solutions.