American IT Staff
Desktop/IT Support
American IT Staff, Denver, Colorado, United States, 80285
Company Description
Job Description
Top skills:
Windows/Mac, Office 365, Cloud infra, Imaging, Troubleshooting etc.Associate will identify, deliver, and install electronic equipment at end user desks.They will also assist users with Video Conference meeting setup as well as troubleshoot any Video Conferencing issues.This position will also keep accurate inventory, as well as maintain a neat and orderly stock room.They will do some light end user one on one training to help users understand and adopt technology.They will help employees with hands on IT issues but will also have to be able to direct IT support to an internal IT support desk.Staff TechZone desk during office hours (09:00 AM PST to 5 PM PST). Hours may change to accommodate special company eventsUse Service-Now to accept, work, and resolve incidentsOpen incidents and requests in Service-NowCommunicate with internal IT employees and end users in an effective and professional mannerBe prepared to offer one on one training using already created training materialsInstall electronic equipment including but not limited to carrying equipment, installing equipment, and removing old equipment as well as trashImage laptops and desktops (Windows / Mac)Assist with Video Conferencing setup, and troubleshootingDesk setups, end user desk moves, and removal of electronic equipmentStrong organizational skillsTrack, maintain, and organize electronic equipment stock. This includes, but is not limited to laptops, monitors, cables, headsets, adapters, and printers.Exemplary customer service skills are mandatory, along with the ability to empathize with customers and their needsMust be able to move at a quick paceMust be able to prioritize several concurrent issues to address the most urgent firstDirect end users to an internal IT support desk for any duties not described aboveWorks with customer IT leadership to ensure any personnel problems that arise are handled and resolved within 90 days or automatic dismissal of individual resource will occurAssist Customer US locale facilities team with local IT related needsAssist users based out of US locale with their local IT related needs. Ex. Shipping of laptops, accessories etc.Must be proficient in assisting customers users with their technical needs with the following devices: with laptop, desktop, desk phones, headsets, mouse, keyboard, mobile devices (iOS, Android), printing, faxing, scanningAlert (when applicable) IT management of IT issues that may be developing in US office or global IT system. Ex: SSO is down, or no one can print in US office.Prioritize the needs of VIP membersShadow and familiarize with white glove
Qualifications
Additional Information
Abhishek Kumar
469 409 4080
Job Description
Top skills:
Windows/Mac, Office 365, Cloud infra, Imaging, Troubleshooting etc.Associate will identify, deliver, and install electronic equipment at end user desks.They will also assist users with Video Conference meeting setup as well as troubleshoot any Video Conferencing issues.This position will also keep accurate inventory, as well as maintain a neat and orderly stock room.They will do some light end user one on one training to help users understand and adopt technology.They will help employees with hands on IT issues but will also have to be able to direct IT support to an internal IT support desk.Staff TechZone desk during office hours (09:00 AM PST to 5 PM PST). Hours may change to accommodate special company eventsUse Service-Now to accept, work, and resolve incidentsOpen incidents and requests in Service-NowCommunicate with internal IT employees and end users in an effective and professional mannerBe prepared to offer one on one training using already created training materialsInstall electronic equipment including but not limited to carrying equipment, installing equipment, and removing old equipment as well as trashImage laptops and desktops (Windows / Mac)Assist with Video Conferencing setup, and troubleshootingDesk setups, end user desk moves, and removal of electronic equipmentStrong organizational skillsTrack, maintain, and organize electronic equipment stock. This includes, but is not limited to laptops, monitors, cables, headsets, adapters, and printers.Exemplary customer service skills are mandatory, along with the ability to empathize with customers and their needsMust be able to move at a quick paceMust be able to prioritize several concurrent issues to address the most urgent firstDirect end users to an internal IT support desk for any duties not described aboveWorks with customer IT leadership to ensure any personnel problems that arise are handled and resolved within 90 days or automatic dismissal of individual resource will occurAssist Customer US locale facilities team with local IT related needsAssist users based out of US locale with their local IT related needs. Ex. Shipping of laptops, accessories etc.Must be proficient in assisting customers users with their technical needs with the following devices: with laptop, desktop, desk phones, headsets, mouse, keyboard, mobile devices (iOS, Android), printing, faxing, scanningAlert (when applicable) IT management of IT issues that may be developing in US office or global IT system. Ex: SSO is down, or no one can print in US office.Prioritize the needs of VIP membersShadow and familiarize with white glove
Qualifications
Additional Information
Abhishek Kumar
469 409 4080