Invictus International Consulting, LLC
IT Support Specialist
Invictus International Consulting, LLC, Alexandria, Virginia, us, 22350
Title:
IT Support Specialist
Location:
Alexandria, VA
US Citizenship:
Required
Clearance:
Secret or higher preferred
Overview:
The IT Support Specialist will provide technical support and troubleshooting for a range of IT systems, including laptops, desktops, routers, switches, MacBooks, and video conferencing solutions.
Responsibilities:Provide IT support for laptops, desktops, and MacBooks, troubleshooting hardware and software issuesAdminister and maintain routers and switches to ensure optimal network performanceManage MS Azure, ENTRA, and MS Exchange environments, including setting up user accounts and managing accessSupport and maintain AvePoint backup solutions for user data and system recoveryPerform tasks such as password changes, MFA token management, and troubleshooting authentication issuesIssue laptops and necessary hardware to new employees, ensuring proper configuration and setupCollect laptops and hardware from outgoing employees and securely process IT offboardingMaintain and update the IT hardware inventory, tracking all issued and returned equipmentProvide support for video teleconferencing systems (Zoom, Zoom Phones) and resolve any connectivity or functionality issuesEnsure all IT hardware is properly maintained and troubleshoot any hardware-related problemsSupport end users with technical issues both onsite and occasionally remotelyRequirements:
Bachelor's degree preferred with a minimum of three (3) years of experience in IT support or a related roleExpertise in MS Azure, MS ENTRA, MS Exchange, and AvePoint backup solutionsProficiency with troubleshooting laptops, desktops, MacBooks, and other hardwareExperience with networking technologies such as routers and switchesFamiliarity with Zoom and Zoom Phones for teleconferencing supportExcellent problem-solving skills and superior attention to detailExperience managing IT hardware inventory, including issuance and collection of equipmentAbility to manage and troubleshoot MFA tokens, user accounts, and password issuesExcellent communication skills and the ability to work in a fast-paced environmentMS Azure, ENTRA, Exchange, or AvePoint certifications are a plusExperience with additional video conferencing platforms or other hardware preferredSecret or higher clearance preferred but not required
Equal Opportunity Employer/Veteran/Disabled
IT Support Specialist
Location:
Alexandria, VA
US Citizenship:
Required
Clearance:
Secret or higher preferred
Overview:
The IT Support Specialist will provide technical support and troubleshooting for a range of IT systems, including laptops, desktops, routers, switches, MacBooks, and video conferencing solutions.
Responsibilities:Provide IT support for laptops, desktops, and MacBooks, troubleshooting hardware and software issuesAdminister and maintain routers and switches to ensure optimal network performanceManage MS Azure, ENTRA, and MS Exchange environments, including setting up user accounts and managing accessSupport and maintain AvePoint backup solutions for user data and system recoveryPerform tasks such as password changes, MFA token management, and troubleshooting authentication issuesIssue laptops and necessary hardware to new employees, ensuring proper configuration and setupCollect laptops and hardware from outgoing employees and securely process IT offboardingMaintain and update the IT hardware inventory, tracking all issued and returned equipmentProvide support for video teleconferencing systems (Zoom, Zoom Phones) and resolve any connectivity or functionality issuesEnsure all IT hardware is properly maintained and troubleshoot any hardware-related problemsSupport end users with technical issues both onsite and occasionally remotelyRequirements:
Bachelor's degree preferred with a minimum of three (3) years of experience in IT support or a related roleExpertise in MS Azure, MS ENTRA, MS Exchange, and AvePoint backup solutionsProficiency with troubleshooting laptops, desktops, MacBooks, and other hardwareExperience with networking technologies such as routers and switchesFamiliarity with Zoom and Zoom Phones for teleconferencing supportExcellent problem-solving skills and superior attention to detailExperience managing IT hardware inventory, including issuance and collection of equipmentAbility to manage and troubleshoot MFA tokens, user accounts, and password issuesExcellent communication skills and the ability to work in a fast-paced environmentMS Azure, ENTRA, Exchange, or AvePoint certifications are a plusExperience with additional video conferencing platforms or other hardware preferredSecret or higher clearance preferred but not required
Equal Opportunity Employer/Veteran/Disabled