Asheville-Buncombe Technical Community College
Computer Lab Aide (Continuous Posting)
Asheville-Buncombe Technical Community College, Asheville, North Carolina, us, 28814
Posting Details
Position Summary Information
Position TitleComputer Lab Aide (Continuous Posting)
Employment CategoryPart Time Limited
Contract LengthN/A
Expected Work ScheduleVariable
Anticipated DaysVariable, Monday - Saturday
Anticipated HoursVariable, 7:30a.m. - 9:00 p.m.
Anticipated Hours per Week25
Job Description Summary
This position reports to the Coordinator of Student Technology Support in the Technology Support Group (TSG) for the management and operation of the TSG Labs, providing an open, efficient and professional lab environment for students enrolled at A-B Tech. The primary focus of this position is the provision of quality, productive computer lab experiences for students. The position is responsible for maintaining and troubleshooting computer lab equipment and software, interacting with other staff of the TSG and Information Technology (IT) departments. The position is responsible for maintaining stores of supplies and ensuring the security of lab supplies, equipment and facility. Lab Aides assist with implementation and enforce TSG and A-B Tech policies, procedures, and guidelines while providing helpful, congenial assistance to lab users.
Duties
1. Maintain an up-to-date schedule;2. Provide professional tutorial services in the open labs;3. Supervise lab activities;4. Supervise Lab Aides and Peer Tutors as needed;5. Help maintain lab records as needed;6. Provide hardware and software assistance to A-B Tech students, faculty and staff;7. Assist computer users in a wide variety of hardware and software tasks and assignments;8. Maintain an orderly, functional and efficient computer lab environment;9. Assist coordinator and IT personnel with installation and maintenance of software and hardware;10. Serve as first point of contact for in-person student IT related questions;11. Offer assistance with Moodle, Web Advisor, and Student Email account log-in issues;12. Submit work orders for students, faculty, and staff voicemail requests to IT;13. Communicate effectively with clientele who need assistance;14. Assist personnel with special projects and work assignments;15. Assist instructors and department chairs as requested;16. Communicate effectively with students, instructors, and staff to troubleshoot and solve problems related to the lab environment;17. Assist in the implementation and enforce A-B Tech and Classroom/Computer Lab regulations, including the prevention of unauthorized persons from using lab facilities and equipment;18. Other duties as assigned by the Coordinator of Student Technology Support.
Minimum Requirements
1. Associate degree;2. Excellent human relations skills;3. Excellent oral and written communication skills;4. Willingness to continue learning to keep up with latest innovations and/or technologies;5. Intermediate to Advanced knowledge of Windows and Microsoft Office;6. Ability to maintain an orderly, functional lab environment and enforce IT and A-B Tech regulations;7. Ability to quickly learn new software and respond to instructional support challenges;8. Ability to troubleshoot hardware and software problems; interact with TSG and IT personnel for solutions;9. Successful prior work experience with computer hardware and software;10. Thorough knowledge of the hardware and software used in the TSG computer labs;11. Working experience using Microcomputers and a variety of software and peripherals.
Preferred Qualifications
1. Familiarity with Mac OSX, Adobe products, ZoomText, and other software applications commonly used in A-B Tech computer labs.
Special Instructions to Applicants
1. This is a continuous recruitment to create an applicant pool, openings may or may not exist at this time. Applications are evaluated on an as-needed basis only when hiring managers have a position that needs to be filled or class(es) that need to be staffed from semester to semester. Continuous postings will remain open for a period of 12 months. Applicants of continuous postings may or may not be notified as to the outcome of their candidacy. When new continuous postings become available, we encourage you to apply.2. Upon submitting your online application, an unofficial transcript must be uploaded to your application for the related degree(s) listed in the "Minimum Requirements" and/or "Preferred Qualifications" section of the job posting. The unofficial transcript must list the individual courses taken. Diplomas will not be considered in lieu of an unofficial transcript.3. If selected for hire, official sealed transcripts from an institution accredited by an accrediting agency recognized by the Department of Education or an official transcript evaluation (required if the degree was attained outside the US) from a National Association of Credential Evaluation Services (NACES) recognized organization, are required to be received a minimum of two business weeks before the first day of work. Failure to comply may result in revocation of the job offer.
Posting Detail Information
Review Date: (Application should be submitted by 8:00 a.m. EST on this date for consideration)
Start Date
Keep Open Until FilledYes
Salary Range$19.35 per hour
Position Summary Information
Position TitleComputer Lab Aide (Continuous Posting)
Employment CategoryPart Time Limited
Contract LengthN/A
Expected Work ScheduleVariable
Anticipated DaysVariable, Monday - Saturday
Anticipated HoursVariable, 7:30a.m. - 9:00 p.m.
Anticipated Hours per Week25
Job Description Summary
This position reports to the Coordinator of Student Technology Support in the Technology Support Group (TSG) for the management and operation of the TSG Labs, providing an open, efficient and professional lab environment for students enrolled at A-B Tech. The primary focus of this position is the provision of quality, productive computer lab experiences for students. The position is responsible for maintaining and troubleshooting computer lab equipment and software, interacting with other staff of the TSG and Information Technology (IT) departments. The position is responsible for maintaining stores of supplies and ensuring the security of lab supplies, equipment and facility. Lab Aides assist with implementation and enforce TSG and A-B Tech policies, procedures, and guidelines while providing helpful, congenial assistance to lab users.
Duties
1. Maintain an up-to-date schedule;2. Provide professional tutorial services in the open labs;3. Supervise lab activities;4. Supervise Lab Aides and Peer Tutors as needed;5. Help maintain lab records as needed;6. Provide hardware and software assistance to A-B Tech students, faculty and staff;7. Assist computer users in a wide variety of hardware and software tasks and assignments;8. Maintain an orderly, functional and efficient computer lab environment;9. Assist coordinator and IT personnel with installation and maintenance of software and hardware;10. Serve as first point of contact for in-person student IT related questions;11. Offer assistance with Moodle, Web Advisor, and Student Email account log-in issues;12. Submit work orders for students, faculty, and staff voicemail requests to IT;13. Communicate effectively with clientele who need assistance;14. Assist personnel with special projects and work assignments;15. Assist instructors and department chairs as requested;16. Communicate effectively with students, instructors, and staff to troubleshoot and solve problems related to the lab environment;17. Assist in the implementation and enforce A-B Tech and Classroom/Computer Lab regulations, including the prevention of unauthorized persons from using lab facilities and equipment;18. Other duties as assigned by the Coordinator of Student Technology Support.
Minimum Requirements
1. Associate degree;2. Excellent human relations skills;3. Excellent oral and written communication skills;4. Willingness to continue learning to keep up with latest innovations and/or technologies;5. Intermediate to Advanced knowledge of Windows and Microsoft Office;6. Ability to maintain an orderly, functional lab environment and enforce IT and A-B Tech regulations;7. Ability to quickly learn new software and respond to instructional support challenges;8. Ability to troubleshoot hardware and software problems; interact with TSG and IT personnel for solutions;9. Successful prior work experience with computer hardware and software;10. Thorough knowledge of the hardware and software used in the TSG computer labs;11. Working experience using Microcomputers and a variety of software and peripherals.
Preferred Qualifications
1. Familiarity with Mac OSX, Adobe products, ZoomText, and other software applications commonly used in A-B Tech computer labs.
Special Instructions to Applicants
1. This is a continuous recruitment to create an applicant pool, openings may or may not exist at this time. Applications are evaluated on an as-needed basis only when hiring managers have a position that needs to be filled or class(es) that need to be staffed from semester to semester. Continuous postings will remain open for a period of 12 months. Applicants of continuous postings may or may not be notified as to the outcome of their candidacy. When new continuous postings become available, we encourage you to apply.2. Upon submitting your online application, an unofficial transcript must be uploaded to your application for the related degree(s) listed in the "Minimum Requirements" and/or "Preferred Qualifications" section of the job posting. The unofficial transcript must list the individual courses taken. Diplomas will not be considered in lieu of an unofficial transcript.3. If selected for hire, official sealed transcripts from an institution accredited by an accrediting agency recognized by the Department of Education or an official transcript evaluation (required if the degree was attained outside the US) from a National Association of Credential Evaluation Services (NACES) recognized organization, are required to be received a minimum of two business weeks before the first day of work. Failure to comply may result in revocation of the job offer.
Posting Detail Information
Review Date: (Application should be submitted by 8:00 a.m. EST on this date for consideration)
Start Date
Keep Open Until FilledYes
Salary Range$19.35 per hour