Crescens
IT Technical Support
Crescens, Atlanta, Georgia, United States, 30383
Job Title: IT Technical Support
Location: Atlanta, GA
Duration: 6 Months
***This is an on-site position and will require working at more than one location.
Job Responsibilities:
Providing 1st & 2nd level user/system support by maintaining integrated, heterogeneous law enforcement applications; maintaining, imaging and deploying vehicular workstations; work as liaison between APD, AIM and, vendors and others as necessary to achieve technology and functional objectives of APD; provide support to other APD desktop workstations, as time permits. Provide 1st and 2nd level end-user support for all vehicle computing devices related to hardware and software issues; Assists in creating scripts and modifying them as necessary to ensure proper operations of mobile computers; Provide training and one-on-one tutorials as needed or when directed by CoA technology liaison; The incumbent will work weekly standard operating hours and on-call and after hours to support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems. The incumbent will work to resolve mobile workstation problems and give guidance on appropriate action/solutions. This person will be the primary person responsible for managing and maintaining the infrastructure for the Department as it relates to the mobile workstation and associated peripherals.
Knowledge, Skills & Abilities for the incumbent include the following:
Desktop support or related experience Knowledge of Windows 10/11 Expertise in Active Directory Proficiency in GPO - Group Policy Objects Networking experience highly desired Expertise in using/maintaining surveillance camera systems Understanding of public safety P25 Radio Communications bility to monitor and resolve problems with distributed system components bility to identify, plan, organize and coordinate work assignments Knowledge of desktop ticketing systems bility to provide one on one training of system to LEO Personnel as needed Knowledge of problem-solving techniques bility to identify and define user task needs bility to communicate effectively bility to plan, organize, and coordinate work assignments Knowledge of enterprise desktop deployment solutions Knowledge of information security best practices
Required Skills:
Windows 10 Desktop Support Enterprise Desktop Deployment Microsoft GPO Organizational Skills Ticketing Applications Training ctive Directory
***This is an on-site position and will require working at more than one location.
Job Responsibilities:
Providing 1st & 2nd level user/system support by maintaining integrated, heterogeneous law enforcement applications; maintaining, imaging and deploying vehicular workstations; work as liaison between APD, AIM and, vendors and others as necessary to achieve technology and functional objectives of APD; provide support to other APD desktop workstations, as time permits. Provide 1st and 2nd level end-user support for all vehicle computing devices related to hardware and software issues; Assists in creating scripts and modifying them as necessary to ensure proper operations of mobile computers; Provide training and one-on-one tutorials as needed or when directed by CoA technology liaison; The incumbent will work weekly standard operating hours and on-call and after hours to support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems. The incumbent will work to resolve mobile workstation problems and give guidance on appropriate action/solutions. This person will be the primary person responsible for managing and maintaining the infrastructure for the Department as it relates to the mobile workstation and associated peripherals.
Knowledge, Skills & Abilities for the incumbent include the following:
Desktop support or related experience Knowledge of Windows 10/11 Expertise in Active Directory Proficiency in GPO - Group Policy Objects Networking experience highly desired Expertise in using/maintaining surveillance camera systems Understanding of public safety P25 Radio Communications bility to monitor and resolve problems with distributed system components bility to identify, plan, organize and coordinate work assignments Knowledge of desktop ticketing systems bility to provide one on one training of system to LEO Personnel as needed Knowledge of problem-solving techniques bility to identify and define user task needs bility to communicate effectively bility to plan, organize, and coordinate work assignments Knowledge of enterprise desktop deployment solutions Knowledge of information security best practices
Required Skills:
Windows 10 Desktop Support Enterprise Desktop Deployment Microsoft GPO Organizational Skills Ticketing Applications Training ctive Directory