Akraya
Associate Technical Support Analyst:
Akraya, Atlanta, Georgia, United States, 30383
Primary Skills: Windows-Expert, Mobile wireless devices-Intermediate, iOS/Android-Intermediate, Office365-Intermediate, Endpoint Security-Basic
Contract Type: W2
Duration: 3 Months
Location: Atlanta, GA-Onsite
Pay Range: $23 - $27 per hour
Job Summary We are searching for a dedicated Associate Technical Support Analyst to join our End User Workstation Support team, based in Atlanta, GA, to ensure successful hardware and software support, including the deployment of over 400 laptops (PC and Mac) in a three-month span. This role demands hands-on support for workstations, mobile wireless devices, voice & video hardware, and Office 365, alongside a strong emphasis on customer service excellence. The selected candidate will contribute to a global team aiming to enhance the efficiency and effectiveness of our end user support services.
Key Responsibilities: Provide hardware and software support for both physical and virtual workstations. Support mobile wireless devices, voice & video equipment. Assist with end user solutions like Office 365, and Endpoint security tools. Participate in the imaging, provision, and deployment of PC and Mac systems. Continuously improve the support process for optimal efficiency and effectiveness. Must-Have Skills:
Proven experience in troubleshooting Windows 10 and MS Office 365 suite. Proficiency in OSX and iOS/Android support and troubleshooting. Strong customer service orientation and problem-solving skills. Industry Experience Required:
Experience in IT support, specifically in providing technical assistance for end user workstations and associated software and hardware, is required. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to
excellence and a thriving work environment .
Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space.
We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Job Summary We are searching for a dedicated Associate Technical Support Analyst to join our End User Workstation Support team, based in Atlanta, GA, to ensure successful hardware and software support, including the deployment of over 400 laptops (PC and Mac) in a three-month span. This role demands hands-on support for workstations, mobile wireless devices, voice & video hardware, and Office 365, alongside a strong emphasis on customer service excellence. The selected candidate will contribute to a global team aiming to enhance the efficiency and effectiveness of our end user support services.
Key Responsibilities: Provide hardware and software support for both physical and virtual workstations. Support mobile wireless devices, voice & video equipment. Assist with end user solutions like Office 365, and Endpoint security tools. Participate in the imaging, provision, and deployment of PC and Mac systems. Continuously improve the support process for optimal efficiency and effectiveness. Must-Have Skills:
Proven experience in troubleshooting Windows 10 and MS Office 365 suite. Proficiency in OSX and iOS/Android support and troubleshooting. Strong customer service orientation and problem-solving skills. Industry Experience Required:
Experience in IT support, specifically in providing technical assistance for end user workstations and associated software and hardware, is required. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to
excellence and a thriving work environment .
Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space.
We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!