Wilson Sporting Goods
Technical Support Analyst II
Wilson Sporting Goods, Chicago, Illinois, United States, 60290
Overview:
Technical Support Analyst II - Chicago, HybridAt Wilson, we are here to empower every human to live like an athlete. Passion. Creativity. Integrity. Teamwork. Ambition. Innovation. These are the qualities that have made Wilson Sporting Goods Co. the number one sports equipment brand in the world. We come together to win, grow, and celebrate. We all play for Team Wilson. We all have a role to play within our organization and are working towards the same goal. One team, one dream.We believe that being an athlete isnt something you do, its who you are. Its a universal code of conduct, a way of seeing the world and how you show up every day. We seek out diverse voices and welcome all perspectives. Our team is composed of individuals with unique backgrounds, points of view and experiences. These perspectives create a rich and diverse culture in which we learn from one another through empathy and inclusion.Evolving the sports world and being the best partner for players, athletes, and our community is no small task. We are continually looking to add enthusiastic, ambitious, team-first individuals who desire to make a difference and who love to help others win. Together, we will create a better world through sport. Join us.What You'll Do:We are currently seeking a Level 2 Technical Support Analyst who is responsible for providing end user support of computer hardware and software, Active Directory account access, IP phones, Laser Printers, Label printers, mobile devices and all other peripheral devices to internal team members. They are responsible for helping create/maintain Windows OS images and deployment solutions and handling escalations from the level 1 analysts.Specific responsibilities include, but are not limited to:Provide end users with technical support via remote access, phone and Email.Handle escalations and provide documentation for the level 1 Technical Support Analysts.Install/upgrade and troubleshoot software-related issues.Provide high level support on a large-scale environment for InTune/Jamf MDM solutions.Create and maintain Windows OS images using Microsoft deployment technology (MDT, WDS and Autopilot).Maintain Mac environment using JAMF MDM solution.Obtain a good understanding of current software programs used and have the ability to provide software training to clients when needed.Learn the different applications/systems and processes used on a daily basis by the support team.Provide tier 1 support on 3CX PBX and telephony related applications.Ability to deploy/monitor software packages via SCCM/InTune/Jamf.Manage and maintain agreements with partners/vendors for IT Solutions/equipment.Ability to organize and purchase large amounts of hardware orders (laptops, misc equipment).Support MS Teams audio/video equipment for small and large conference room areas.Produce internal video content including quarterly all-company townhalls.Weekend and/or after-hour work may be scheduled as necessary.
What We're Looking For :This role requires a bachelors degree in computer information systems, business, or a related field plus 3-5 years experience in a PCTelecom network environment working with Mac OSX, Windows 11, 10 and Windows Server operating systems. Experience working with Internet-related applications such as email and FTP clients and web browsers as well as experience with SCCM/InTune/MDM is also required.Other qualifications include:Familiar with telecom protocols, SIP, PSTN, PRIs etcExperience configuring local security policies and group policy managementExperience configuring mobile devices (i.e. Andriod/iOS devices)Experience troubleshooting VPN technologiesProficient in producing and editing video contentGood communication and interpersonal skillsAble to work efficiently both independently or as part of a team3CX, MCP, Mac OSX, Jamf, and/or A+ certifications are a plusWhat Well ProvideWe offer an innovative, inclusive, and people-first environment with competitive benefits and perks, including:Paid time off for part- and full-time employeesEducation reimbursementMedical, dental and visionPre-tax transit discounts401(k) with company matchLife insurancePaid parental leaveProfessional development opportunitiesVolunteering programsTeam-building outingsDiscounts on Wilson and Amer Sports productsWilson Sporting Goods Co. is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.
Technical Support Analyst II - Chicago, HybridAt Wilson, we are here to empower every human to live like an athlete. Passion. Creativity. Integrity. Teamwork. Ambition. Innovation. These are the qualities that have made Wilson Sporting Goods Co. the number one sports equipment brand in the world. We come together to win, grow, and celebrate. We all play for Team Wilson. We all have a role to play within our organization and are working towards the same goal. One team, one dream.We believe that being an athlete isnt something you do, its who you are. Its a universal code of conduct, a way of seeing the world and how you show up every day. We seek out diverse voices and welcome all perspectives. Our team is composed of individuals with unique backgrounds, points of view and experiences. These perspectives create a rich and diverse culture in which we learn from one another through empathy and inclusion.Evolving the sports world and being the best partner for players, athletes, and our community is no small task. We are continually looking to add enthusiastic, ambitious, team-first individuals who desire to make a difference and who love to help others win. Together, we will create a better world through sport. Join us.What You'll Do:We are currently seeking a Level 2 Technical Support Analyst who is responsible for providing end user support of computer hardware and software, Active Directory account access, IP phones, Laser Printers, Label printers, mobile devices and all other peripheral devices to internal team members. They are responsible for helping create/maintain Windows OS images and deployment solutions and handling escalations from the level 1 analysts.Specific responsibilities include, but are not limited to:Provide end users with technical support via remote access, phone and Email.Handle escalations and provide documentation for the level 1 Technical Support Analysts.Install/upgrade and troubleshoot software-related issues.Provide high level support on a large-scale environment for InTune/Jamf MDM solutions.Create and maintain Windows OS images using Microsoft deployment technology (MDT, WDS and Autopilot).Maintain Mac environment using JAMF MDM solution.Obtain a good understanding of current software programs used and have the ability to provide software training to clients when needed.Learn the different applications/systems and processes used on a daily basis by the support team.Provide tier 1 support on 3CX PBX and telephony related applications.Ability to deploy/monitor software packages via SCCM/InTune/Jamf.Manage and maintain agreements with partners/vendors for IT Solutions/equipment.Ability to organize and purchase large amounts of hardware orders (laptops, misc equipment).Support MS Teams audio/video equipment for small and large conference room areas.Produce internal video content including quarterly all-company townhalls.Weekend and/or after-hour work may be scheduled as necessary.
What We're Looking For :This role requires a bachelors degree in computer information systems, business, or a related field plus 3-5 years experience in a PCTelecom network environment working with Mac OSX, Windows 11, 10 and Windows Server operating systems. Experience working with Internet-related applications such as email and FTP clients and web browsers as well as experience with SCCM/InTune/MDM is also required.Other qualifications include:Familiar with telecom protocols, SIP, PSTN, PRIs etcExperience configuring local security policies and group policy managementExperience configuring mobile devices (i.e. Andriod/iOS devices)Experience troubleshooting VPN technologiesProficient in producing and editing video contentGood communication and interpersonal skillsAble to work efficiently both independently or as part of a team3CX, MCP, Mac OSX, Jamf, and/or A+ certifications are a plusWhat Well ProvideWe offer an innovative, inclusive, and people-first environment with competitive benefits and perks, including:Paid time off for part- and full-time employeesEducation reimbursementMedical, dental and visionPre-tax transit discounts401(k) with company matchLife insurancePaid parental leaveProfessional development opportunitiesVolunteering programsTeam-building outingsDiscounts on Wilson and Amer Sports productsWilson Sporting Goods Co. is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.