Computer Systems Analyst (Hybrid)

COMPANY OVERVIEW XCEL Engineering, Inc. is an award-winning small business that provides trusted information technology, engineering, consulting and project management solutions and services to federal agencies and organizations. Originally founded in 1971 by professional engineers at the University of Tennessee, XCEL was acquired in 2003 by U.S. Army and Navy veterans and in 2023 became a MartinFed company. XCEL Engineering is a part of IT Lab Partners (ITLP) which was created to support a leading research facility in the East Tennessee region in recruiting the best and the brightest technical talent. Considering joining our impressive team today JOB OVERVIEW Xcel Engineering is seeking a Computer Systems Analystwho will focus on supporting Enterprise IT managed, custom configured, off-the-shelf (COTS) applications.You will be primarily responsible for administering, maintaining, and supporting software that manages intellectual property information, enterprise documents, and records. ESSENTIAL FUNCTIONS Provide application programming support as required to maintain COTS applications. Interface and meet regularly with the customers and vendors of the applications to resolve issues and/or provide customer feedback. Identify and recommend continuous improvements to application processes and workflows. Support ORNL's Intellectual Property Management system and ORNL's Enterprise Document and Records Management system. Duties include but are not limited to providing end user support, performing system upgrades, performing application upgrades, bulk loading data requests, validating data for quality assurance, creating reports, running reports, troubleshooting permission/data/workflow issues, participating in testing, and performing application code changes as requested by the customer. Troubleshoot application problems with end users and assist in the resolution of application issues. Duties include ability to perform advanced debugging and/or other troubleshooting techniques to correctly diagnose and determine the cause of an application issue. Responsible for resolving the issue or escalating the issue with the vendor. Responsible for expert understanding of the application, tracking end user issues from beginning to end, and validating system fixes. Maintain application data via Microsoft SQL Server. Duties include developing SQL routines and queries to identify patterns or issues with data and implement effective and repeatable query updates to resolve data quality issues. Ensure application and system documentation remains up-to-date and follows Software Quality Assurance policies and procedures. Ensure server and application configuration changes are appropriately documented and tracked in ServiceNow change management system. Interact with end users to test applications and ensure quality changes are delivered without error. Duties include ability to test features, functions, and workflows of the application, and the ability to write documentation, test plans, and systems guides. Deliver ORNL's mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace - in how we treat one another, work together, and measure success. BASIC QUALIFICATIONS Bachelor's degree in computer science, software engineering, computer information systems, or related technical/science degree. An equivalent combination of education and experience will be considered. Ability to obtain and maintain a DOE Q Clearance. 5 years of experience in: Experience supporting custom applications. Familiarity with application based permissions, system workflows, and client/server application technologies. Formalized application development and debugging techniques. Updating nd querying relational databases, such as Microsoft SQL server DESIRED QUALIFICATIONS Software and code analysis, performance, security, and debugging. Software code unit testing Ability to translate business workflows to application workflows. Additional experience desired with: Web services (SOAP and REST) Traditional Web Development (e.g., HTML5, CSS, XML, and JavaScript) MS SQL Server (2016 or later) MS Windows Server platforms Scripting Languages, such as JavaScript, C# Supporting web sites, such as ISS, Apache, Java. Experience with Agile software development methodologies. Experience writing user guides and system documentation. Ability to function well in a fast-paced research environment, set priorities to accomplish multiple tasks within deadlines, and adapt to ever changing needs. Highly motivated, self-starter who is comfortable working as part of a team (in any capacity) or as an independent contributor. Strong customer focus and excellent written and verbal communications skills. Highly organized, able to handle complex tasks, and provide expert support. Willingness/desire to learn new technologies on custom vendor application platforms. PHYSICAL REQUIREMENTS and ENVIRONMENTAL CONDITIONS Inside office environment. Working on a computer for long periods of time. May involve long period of sitting at a desk. The work environment is fast-paced and sometimes involves extreme deadline pressures. OTHER DUTIES This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Xcel Engineering is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristics protected by applicable federal, state or local law. If you are a qualified individual with a disability or disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Xcel Engineering's current openings as a result of your disability. You can request reasonable accommodations by calling 855.212.1810. Thank you for your interest in Xcel Engineering. All positions at Xcel Engineering, Inc. are contingent upon passing both a background check and drug screening prior to a start date and are subject to random drug screenings during the employment period. In addition, Xcel Engineering is an E-Verify employer. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/3308342-799165 -