Crescens
IT Service Desk Analyst
Crescens, Charlotte, North Carolina, United States, 28245
Job Title: IT Service Desk AnalystLocation: Charlotte, NCDuration: 6+ Months
** This is a hybrid position. The candidate will be required to work onsite in Charlotte, NC at least two days a week**
Job Description:The IT Service Desk Agent I will provide front line telephoneemail support to internal customers with IT related software and hardware issues.
Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systemsPerform First Contact Resolution (FCR)Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management DatabaseUnderstand and adhere to Incident Management, Request Management, and Knowledge Management policiesTypically handles small initiatives and/or assignments independently.May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.Skills:
Experience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and opsProvide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management DatabasePrevious experience providing IT support by phone/email
** This is a hybrid position. The candidate will be required to work onsite in Charlotte, NC at least two days a week**
Job Description:The IT Service Desk Agent I will provide front line telephoneemail support to internal customers with IT related software and hardware issues.
Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systemsPerform First Contact Resolution (FCR)Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management DatabaseUnderstand and adhere to Incident Management, Request Management, and Knowledge Management policiesTypically handles small initiatives and/or assignments independently.May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.Skills:
Experience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and opsProvide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management DatabasePrevious experience providing IT support by phone/email