Sharpened Image
Our Client, located in Middle River, MD is seeking a Help Desk Coordinator with at least 5 years of Help Desk experience supporting end users. This is a temp to perm opportunity for the right candidate.
Summary: Investigates and resolves software and hardware problems of computer users by performing the following duties. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities include the following. Other duties may be assigned. • Answers, evaluates, and prioritizes requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. • Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. • Determines the cause of the problem. • Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff. • Logs and tracks calls and maintains history records and related problem documentation. • Prepares standard statistical reports, such as help desk incident reports. • Calls software and hardware vendors to request service regarding defective products
Summary: Investigates and resolves software and hardware problems of computer users by performing the following duties. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities include the following. Other duties may be assigned. • Answers, evaluates, and prioritizes requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. • Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. • Determines the cause of the problem. • Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff. • Logs and tracks calls and maintains history records and related problem documentation. • Prepares standard statistical reports, such as help desk incident reports. • Calls software and hardware vendors to request service regarding defective products