Desktop/PC Technician

Job Details :-* Installation and moving of PC equipment as well as preparing equipment for disposal.* Software installation, OS upgrades , antivirus and windows patch updates.* Printer and other peripheral installation* Asset management and inventory update* Troubleshoot, repair, and maintain software applications, OS, printers, peripherals & infrastructure* Escalation from Helpdesk for OS and application support including in-house, 3rd party applications and market data applications.* Infrequently, the person will have to extend support after office hours (evenings, weekends) to repair systems or troubleshoot problems* Participate in outage escalation* Provide vendor escort Floor Support* Create and maintain support documentation* Interacting with other support groups (local and global) within the firm across multiple platforms* Assist Corporate Services with receiving IT equipment from the loading dock, update inventory* Multimedia support/assistance in town hall setup or office event

Technical Skills:

Windows OS (Win10) / Windows Server OS (2016 / 2019)Knowledge and experience with various server hardware models and vendors i.e. IBM, Dell, Client etc.Configuration Manager (SCCM and/or SMS), Windows enterprise technologies , Client, Active DirectoryMicrosoft Office 2016 & Office 365 (including Project, Outlook, SharePoint, Teams, Skype)PC Hardware, Laptop & Mobile devicesExperience with Remote Access (including SecurID), Virtual PCs, Citrix & VPNBasic knowledge of various technologies