Desktop EUC Engineer - Pharma Domain

Required Skills: Pharma Lab Benchtop Support - End user computing (EUC). System administrator for Lab computers and equipment. Must have experience in Transition of service from another supplier. Desktop support, Operating Systems support, Customer Service Knowledge & Experience with Microsoft OS and related technologies. Lab computers and equipment support experience Extensive knowledge of IT hardware and software. Strong knowledge on network troubleshooting. Knowledge & Experience with Windows XP, Windows 7 OS, Windows 10, and MS-Office applications suite. Knowledge of Linux a plus. Knowledge with SCCM Patching, Active directory, Antivirus tools etc. Must be proficient with imaging and creating images. Experience in Windows 10 deployment. Should have experience participating or leading an OS migration. Excellent written and oral communication skills Strong customer-service orientation. Understand customer service and service delivery. Understanding of ITIL processes and ServiceNow Tool.