Aequor Technologies
(Sr.) IT Support Specialist / IT Administrator
Aequor Technologies, Waltham, Massachusetts, United States, 02254
Aequor Technologies manages the Help Desk & IT support for major pharmaceutical clients in the Boston-Waltham, MA area.
We are seeking a (Sr.) IT Support Specialist / IT Administrator.to provide the following services
Specific duties include but not limited to:
Deskside SupportDesktop hardware, OS, application management, Windows Defender ATP.Network troubleshooting, MDF/IDF Patch cabling, Cisco Meraki, coordinating with ISP for diagnosis and resolution.Level 1 and 2 support for printers, Interface with managed service vendor for printerMobile Email setup and configuration, sync troubleshooting and resolution.Desktop installations/applicationsSetup desks with desktop hardware, Moves, adds and changes, Configure/deploy new PCs, Box and ship equipment as needed, Coordinate with hardware vendor to arrange timely shipmentsMaintain and manage local inventory and applications inventory and reportingMaintain inventory of Desktops, peripherals, servers network and security equipment.Yealink Conference Equipment & 6 Rooms with Tablet, Windows based Controller, Webcam & TV
Service Desk JD (Desired Azure and Share Point)
Handle incidents/requests via Email, Phone, Web, and Chat channelsService Management & Ticketing System to monitor and manage queuesEmail Clients, Office365, Browsers, Teams, Adobe, VPN, virtual desktops & standard SW - user access, updates, troubleshootInfrastructure MonitoringBackup all O365 services using Backupify and Restore files as requestedCreate mailboxes and Distribution lists, Remove or archive mailboxes, Modify distribution lists, Basic Teams sites and accessIdentity management and access control file/folder permissionsSecurity Compliance report - Azure, MDM, Network, Vulnerability, Breach reports, Patch management reports.SharePoint - L1/L2/L3 Support
Infrastructure Support (Emphasis on Share Point and Azure)
Create/modify/test/manage/retire Intune GPOs and Win10 Policies for new builds, Privileged Identity ManagementMonitor and remediate compliance issues and Packaging/Testing/Distributing application packagesMonitor and Manage from Issue Tracking Tool.AD Mgmt. Setup SSO (Azure) for new AppsTroubleshooting and remediations Cloud or Server-Based ApplicationSecurity and distribution group managementServer and Network troubleshooting, Cisco Umbrella Security Monitoring and reporting.Azure File Share, Roles/Access management and Services Monitoring and reportingSecurity Sentinel maintenance and management, Firewall managementSetup & manage Queues & print servers in AzureAzure-VDI installations or applications installed on Windows VDI
Minimum Education/experience:
Some degree or experience in a scientific discipline, engineering, or mathematics.Support function experience within Pharmaceutical or scientific environment.Minimum of 5 years of IT support experience within an industry.Customer Service experience
We are seeking a (Sr.) IT Support Specialist / IT Administrator.to provide the following services
Specific duties include but not limited to:
Deskside SupportDesktop hardware, OS, application management, Windows Defender ATP.Network troubleshooting, MDF/IDF Patch cabling, Cisco Meraki, coordinating with ISP for diagnosis and resolution.Level 1 and 2 support for printers, Interface with managed service vendor for printerMobile Email setup and configuration, sync troubleshooting and resolution.Desktop installations/applicationsSetup desks with desktop hardware, Moves, adds and changes, Configure/deploy new PCs, Box and ship equipment as needed, Coordinate with hardware vendor to arrange timely shipmentsMaintain and manage local inventory and applications inventory and reportingMaintain inventory of Desktops, peripherals, servers network and security equipment.Yealink Conference Equipment & 6 Rooms with Tablet, Windows based Controller, Webcam & TV
Service Desk JD (Desired Azure and Share Point)
Handle incidents/requests via Email, Phone, Web, and Chat channelsService Management & Ticketing System to monitor and manage queuesEmail Clients, Office365, Browsers, Teams, Adobe, VPN, virtual desktops & standard SW - user access, updates, troubleshootInfrastructure MonitoringBackup all O365 services using Backupify and Restore files as requestedCreate mailboxes and Distribution lists, Remove or archive mailboxes, Modify distribution lists, Basic Teams sites and accessIdentity management and access control file/folder permissionsSecurity Compliance report - Azure, MDM, Network, Vulnerability, Breach reports, Patch management reports.SharePoint - L1/L2/L3 Support
Infrastructure Support (Emphasis on Share Point and Azure)
Create/modify/test/manage/retire Intune GPOs and Win10 Policies for new builds, Privileged Identity ManagementMonitor and remediate compliance issues and Packaging/Testing/Distributing application packagesMonitor and Manage from Issue Tracking Tool.AD Mgmt. Setup SSO (Azure) for new AppsTroubleshooting and remediations Cloud or Server-Based ApplicationSecurity and distribution group managementServer and Network troubleshooting, Cisco Umbrella Security Monitoring and reporting.Azure File Share, Roles/Access management and Services Monitoring and reportingSecurity Sentinel maintenance and management, Firewall managementSetup & manage Queues & print servers in AzureAzure-VDI installations or applications installed on Windows VDI
Minimum Education/experience:
Some degree or experience in a scientific discipline, engineering, or mathematics.Support function experience within Pharmaceutical or scientific environment.Minimum of 5 years of IT support experience within an industry.Customer Service experience