Lifeline
Systems Support Technician I
Lifeline, Medford, Oregon, United States, 97504
Lifeline is the #1 Managed Service Provider (MSP) in the region! We are a locally owned, dynamic company looking to add to an already awesome staff and work culture! We have been in business for 20 years with steady and progressive growth.
We have very high expectations for our staff. Do you have what it takes to join our team, and help take us to the next level? Will you exceed our expectations? If so, then please apply.
Some company perks:
Dynamic and unique work environmentVery competitive salariesBonuses & profit sharingTotal Benefit Package (Health Insurance, 401K (w/ employer matching, Paid vacation + holidays + sick timeEmployer paid continuing education / certification programsPaid health club membershipGeneral SummaryThe Systems Support Technician I is responsible for handling first level support of service requests. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.
Essential Duties and Responsibilities
Act as the single point of contact to the customer for all types of service requestsSchedule field technical resources on the ConnectWise dispatch portal when necessaryIT Support relating to technical issues involving Microsoft's core business applications and operating systemsSupport of disaster recovery solutionsBasic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and securityBasic remote access solution implementation and support: VPN, Terminal Services, and RDPSystem documentation maintenance and review in ConnectWise and IT GlueCommunication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesAdditional
Duties and Responsibilities
Improve customer service, perception, and satisfactionFast turnaround of customer requests: Tickets need to be addressed within
30 min.
of assignment to you.Ability to work in a team and communicate effectivelyEnsure requests are routed to the proper resource in order to be resolved quickly and efficientlyEscalate service requests that require engineer level supportResponsible for entering time and expenses in ConnectWise as it occursUnderstand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise UniversityEnter all work as service tickets into ConnectWiseKnowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Basic understanding of operating systems, business applications, printing systems, and network systemsInterpersonal skills: such as telephony skills, communication skills, active listening and customer-careDiagnosis skills of technical issuesAbility to multi-task and adapt to changes quicklyTechnical awareness: ability to match resources to technical issues appropriatelyService awareness of all organization's key IT services for which support is being providedUnderstanding of support tools, techniques, and how technology is used to provide IT servicesTyping skills to ensure quick and accurate entry of service request detailsSelf-motivated with the ability to work in a fast-moving environment.Expectations
Communicate very well, all the timeExcellent attention to detail"Extreme Ownership" attitudeSelf-motivated with a desire to help others in a fast-pace environmentSalary Range
$55,000 - $65,000Full BenefitsThis is a full time, exempt, salaried positionGeneral work hours will be M-F 8:00am - 5:00pm
We have very high expectations for our staff. Do you have what it takes to join our team, and help take us to the next level? Will you exceed our expectations? If so, then please apply.
Some company perks:
Dynamic and unique work environmentVery competitive salariesBonuses & profit sharingTotal Benefit Package (Health Insurance, 401K (w/ employer matching, Paid vacation + holidays + sick timeEmployer paid continuing education / certification programsPaid health club membershipGeneral SummaryThe Systems Support Technician I is responsible for handling first level support of service requests. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.
Essential Duties and Responsibilities
Act as the single point of contact to the customer for all types of service requestsSchedule field technical resources on the ConnectWise dispatch portal when necessaryIT Support relating to technical issues involving Microsoft's core business applications and operating systemsSupport of disaster recovery solutionsBasic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and securityBasic remote access solution implementation and support: VPN, Terminal Services, and RDPSystem documentation maintenance and review in ConnectWise and IT GlueCommunication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesAdditional
Duties and Responsibilities
Improve customer service, perception, and satisfactionFast turnaround of customer requests: Tickets need to be addressed within
30 min.
of assignment to you.Ability to work in a team and communicate effectivelyEnsure requests are routed to the proper resource in order to be resolved quickly and efficientlyEscalate service requests that require engineer level supportResponsible for entering time and expenses in ConnectWise as it occursUnderstand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise UniversityEnter all work as service tickets into ConnectWiseKnowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Basic understanding of operating systems, business applications, printing systems, and network systemsInterpersonal skills: such as telephony skills, communication skills, active listening and customer-careDiagnosis skills of technical issuesAbility to multi-task and adapt to changes quicklyTechnical awareness: ability to match resources to technical issues appropriatelyService awareness of all organization's key IT services for which support is being providedUnderstanding of support tools, techniques, and how technology is used to provide IT servicesTyping skills to ensure quick and accurate entry of service request detailsSelf-motivated with the ability to work in a fast-moving environment.Expectations
Communicate very well, all the timeExcellent attention to detail"Extreme Ownership" attitudeSelf-motivated with a desire to help others in a fast-pace environmentSalary Range
$55,000 - $65,000Full BenefitsThis is a full time, exempt, salaried positionGeneral work hours will be M-F 8:00am - 5:00pm