BGSF
Technical Support Analyst I
BGSF, Plano, Texas, us, 75086
Technical Support Analyst I
Essential Duties
•Provide Level I support remotely via phone, remote tools, or onsite as needed.
•Troubleshoot software and hardware failures.
•Set up Microsoft Surface and Dell laptop units.
•Install hardware and peripheral components like docking stations, printers, keyboards, and monitors.
•Load software packages such as networking components, operating systems, and office applications.
•Prioritize and work on service desk tickets in the internal ticketing system.
•Responsible for being part of an ongoing call call after-hours on-call rotation.
Other Duties
Performs any other related duties assigned by the IT Manager of Services & Support.
Basic Qualifications:
•High School Diploma, GED, equivalent certification, or military experience
•At least 1 year of IT support experience (Technical or Desktop support)
•Fluent in English
Preferred Qualifications:
•Strong troubleshooting and support skills (Real-world IT, Desktop & Laptop support experience required!)
•Strong verbal communication skills
•Adobe Acrobat DC Reader, Standard & Professional software experience (Installation & Troubleshooting)
•Experience with installing and troubleshooting Microsoft Office products
•Microsoft Surface line and Dell line experience preferred
•Needs a thorough understanding of Windows 11
Technologies
•Microsoft Surface line
•Dell Laptops
•Microsoft Windows 11
•Microsoft O365
•Microsoft Teams Cloud Voice
•Adobe Acrobat DC Standard & Professional
Microsoft Defender 365
Essential Duties
•Provide Level I support remotely via phone, remote tools, or onsite as needed.
•Troubleshoot software and hardware failures.
•Set up Microsoft Surface and Dell laptop units.
•Install hardware and peripheral components like docking stations, printers, keyboards, and monitors.
•Load software packages such as networking components, operating systems, and office applications.
•Prioritize and work on service desk tickets in the internal ticketing system.
•Responsible for being part of an ongoing call call after-hours on-call rotation.
Other Duties
Performs any other related duties assigned by the IT Manager of Services & Support.
Basic Qualifications:
•High School Diploma, GED, equivalent certification, or military experience
•At least 1 year of IT support experience (Technical or Desktop support)
•Fluent in English
Preferred Qualifications:
•Strong troubleshooting and support skills (Real-world IT, Desktop & Laptop support experience required!)
•Strong verbal communication skills
•Adobe Acrobat DC Reader, Standard & Professional software experience (Installation & Troubleshooting)
•Experience with installing and troubleshooting Microsoft Office products
•Microsoft Surface line and Dell line experience preferred
•Needs a thorough understanding of Windows 11
Technologies
•Microsoft Surface line
•Dell Laptops
•Microsoft Windows 11
•Microsoft O365
•Microsoft Teams Cloud Voice
•Adobe Acrobat DC Standard & Professional
Microsoft Defender 365