Desktop Support Technician

In-person. What will the primary day-to-day responsibilities entail for this person? Creating and resolving Desktop issues For First Energy employees Onsite and Remote. Primary duties will include standard desktop/Laptop break/fix items • Receive user calls and offer remote or on-site support. • Troubleshoot system, office, hardware, and business applications • Management and installation of equipment in the meeting room (projector, laptop, and video conference) • Monitor calls, incidents and requests using client provided Service Now tool. What is the TOP 2 required skills that candidates must have? Great Customer Service, Desktop Support (Win10, Active Directory and Office 365).

What will the work schedule be for this position? (M-F) 7:30am - 4:30pm. Overtime? No. On-call? No. How many overall years of experience should this person have? 12-24 months Enterprise Desktop Support. Do they need any specific certifications or education? CompTIA A+ Great to have but not required. If contract to hire what is the conversion rate? Not more than $24 Contract How many miles per day will the contractor be driving? No. What is the exact work location or city, state, zip? 5001 NASA Boulevard Fairmont, WV 26554. How soon will candidate review and interviews start? 2/27/2023. Do you have upcoming vacations or time out of the office? No