Graham Corporation
IT/Helpdesk Specialist
Graham Corporation, Batavia, New York, United States, 14020
Job Duties:
• Manage the configuration and operation of client-based computer operating systems• Installs system images and verifies that security software is installed and configured• Create, change, and delete user accounts per request• Install and test computer-related equipment• Provides helpdesk support by trouble-shooting and resolving helpdesk tickets or escalating to IT Management asappropriate• Diagnoses and resolves end-user network or local printer problems, PC desktop and laptop hardware/softwareproblems, e-mail, Internet and local-area network access problems• Installs and configures computers, printers and other peripherals• Ability to communicate –oral or written - technical information to all levels of end-users• Maintains various programs and small projects• Performs other related duties as required and assigned
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
• Manage the configuration and operation of client-based computer operating systems• Installs system images and verifies that security software is installed and configured• Create, change, and delete user accounts per request• Install and test computer-related equipment• Provides helpdesk support by trouble-shooting and resolving helpdesk tickets or escalating to IT Management asappropriate• Diagnoses and resolves end-user network or local printer problems, PC desktop and laptop hardware/softwareproblems, e-mail, Internet and local-area network access problems• Installs and configures computers, printers and other peripherals• Ability to communicate –oral or written - technical information to all levels of end-users• Maintains various programs and small projects• Performs other related duties as required and assigned
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)