EcoShield Pest Solutions
Quality Assurance Assistant
EcoShield Pest Solutions, Chandler, Arizona, United States, 85249
Overview:
The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees, partners, and communities, who we consider family.We are hiring a Quality Assurance (QA) Assistant for our Customer Care Center (CCC). At this time, we have the need for thorough, accurate and consistent quality assurance analysis, data entry and system auditing. These functions provide internal departments and individual employees with the information that is required to improve efficiency, maximize adherence to required procedures, and standardize the delivery of world-class support within every customer interaction.Pay and BenefitsThe Company is proud to offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses (in applicable positions)!For this role, we offer:Competitive hourly rate ($17.00-$19.00 DOE)Additional compensation opportunitiesPaid time offSick/Safe time - 1 hour per every 30 hours worked with a maximum of 80 hours annuallyPaid Vacation10 company-paid holidaysBenefits (employee as well as family)MedicalHealth Savings Account (HSA)DentalVisionVoluntary LifeShort-Term and Long-Term Disability401(k), with match of 100% of the first 3% of each employees contribution and 50% of the next 2%Employee Assistance ProgramRally Health and Wellness ProgramEmployee and Friends/Family Discounted Pest Control Services
Responsibilities:What will I be doing in this position?We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations:The QA Assistant for the CCC conducts accurate and thorough entry of data into the Companys CRM and regularly audits data input into the Companys databases to ensure adherence to best practices and procedures. The QA Assistant leverages attention to detail and commitment to accuracy to procure and audit the data that is thereafter transformed into the useful information that is used to evaluate the departments current level of adherence to procedures and to create the path to new levels of efficiency, effectiveness, and truly world-class support of EcoShield customers.Conducts data entry into the PestRoutes system from external sources per the directive of department managementEnsures quality maintenance and accountability of customer support processes through procedural documentation, process and procedure verificationCatalogues data with appropriate PestRoutes flags and note categories per the directive of department management for ease of reference and cross-functional analysisAudits data entered by other Customer Support roles to monitor adherence to established procedures, evaluate overall quality of work and customer service, and provide suggestions for systematic and procedural improvementsReports errors encountered by support staff team members to relevant supervisors for coaching and correctionResponsible for the gathering, summarizing and analysis of data for effective management reviews of KPIs including recommendations for continuous improvement areas, projects and resource focusMaintains and updates PestRoutes and Outlook systems as necessary / directedOperates as a liaison to Customer Care Center management, employees, and other relevant department figureheads and external 3rd partiesOther duties as assignedPhysical Demands and Working ConditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit and talk or hearThe employee may occasionally lift and/or move up to 25 poundsSpecific vision abilities required by this job include close vision, distance vision, and the ability to adjust focusThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Regular standing, walking, and sittingThe ability to use a computer and telephone systems is essential to work.Work is inside a climate-controlled office with moderate noise level
Qualifications:Am I qualified for this position?While we would love the opportunity to connect with everyone that applies, we will be focusing on those applicants that meet or exceed the qualifications below:High School Diploma is required; Associates degree is preferredProficient with MS Office applications, including Access and OutlookOutstanding verbal and written communication skillsSincere passion for creating systems that make the delivery of uplifting, professional and consistently positive customer experiences sustainable and scalableThe Shield Co. Management LLC/EcoShield Pest Solutions is an equal opportunity employer
The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees, partners, and communities, who we consider family.We are hiring a Quality Assurance (QA) Assistant for our Customer Care Center (CCC). At this time, we have the need for thorough, accurate and consistent quality assurance analysis, data entry and system auditing. These functions provide internal departments and individual employees with the information that is required to improve efficiency, maximize adherence to required procedures, and standardize the delivery of world-class support within every customer interaction.Pay and BenefitsThe Company is proud to offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses (in applicable positions)!For this role, we offer:Competitive hourly rate ($17.00-$19.00 DOE)Additional compensation opportunitiesPaid time offSick/Safe time - 1 hour per every 30 hours worked with a maximum of 80 hours annuallyPaid Vacation10 company-paid holidaysBenefits (employee as well as family)MedicalHealth Savings Account (HSA)DentalVisionVoluntary LifeShort-Term and Long-Term Disability401(k), with match of 100% of the first 3% of each employees contribution and 50% of the next 2%Employee Assistance ProgramRally Health and Wellness ProgramEmployee and Friends/Family Discounted Pest Control Services
Responsibilities:What will I be doing in this position?We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations:The QA Assistant for the CCC conducts accurate and thorough entry of data into the Companys CRM and regularly audits data input into the Companys databases to ensure adherence to best practices and procedures. The QA Assistant leverages attention to detail and commitment to accuracy to procure and audit the data that is thereafter transformed into the useful information that is used to evaluate the departments current level of adherence to procedures and to create the path to new levels of efficiency, effectiveness, and truly world-class support of EcoShield customers.Conducts data entry into the PestRoutes system from external sources per the directive of department managementEnsures quality maintenance and accountability of customer support processes through procedural documentation, process and procedure verificationCatalogues data with appropriate PestRoutes flags and note categories per the directive of department management for ease of reference and cross-functional analysisAudits data entered by other Customer Support roles to monitor adherence to established procedures, evaluate overall quality of work and customer service, and provide suggestions for systematic and procedural improvementsReports errors encountered by support staff team members to relevant supervisors for coaching and correctionResponsible for the gathering, summarizing and analysis of data for effective management reviews of KPIs including recommendations for continuous improvement areas, projects and resource focusMaintains and updates PestRoutes and Outlook systems as necessary / directedOperates as a liaison to Customer Care Center management, employees, and other relevant department figureheads and external 3rd partiesOther duties as assignedPhysical Demands and Working ConditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit and talk or hearThe employee may occasionally lift and/or move up to 25 poundsSpecific vision abilities required by this job include close vision, distance vision, and the ability to adjust focusThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Regular standing, walking, and sittingThe ability to use a computer and telephone systems is essential to work.Work is inside a climate-controlled office with moderate noise level
Qualifications:Am I qualified for this position?While we would love the opportunity to connect with everyone that applies, we will be focusing on those applicants that meet or exceed the qualifications below:High School Diploma is required; Associates degree is preferredProficient with MS Office applications, including Access and OutlookOutstanding verbal and written communication skillsSincere passion for creating systems that make the delivery of uplifting, professional and consistently positive customer experiences sustainable and scalableThe Shield Co. Management LLC/EcoShield Pest Solutions is an equal opportunity employer