EcoShield Pest Solutions
Quality Assurance Assistant - Inside Sales
EcoShield Pest Solutions, Chandler, Arizona, United States, 85249
Overview:
The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees, partners, and communities, who we consider family.Currently, we are hiring for a Quality Assurance Assistant - Inside Sales position. In this role, we are looking for those with knowledge of basic sales processes and sales models to properly audit sales conversations, conduct accurate and thorough entry of sales and customer data into the companys CRM, maintain Inside Sales documents, and regularly audit data input into the companys databases to ensure adherence to Inside Sales best practices and required procedures.Pay and BenefitsThe Company is proud to offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses (in applicable positions)!For this role, we offer:Competitive hourly rate ($17.00-$19.00 DOE)Paid time offSick time - 1 hour per every 30 hours worked with a maximum of 80 hours annuallyPaid Vacation10 company-paid holidaysBenefits (employee as well as family)MedicalHealth Savings Account (HSA)DentalVisionVoluntary LifeShort-Term and Long-Term Disability401(k), with match of 100% of the first 3% of each employees contribution and 50% of the next 2%Employee Assistance ProgramRally Health and Wellness ProgramEmployee and Friends/Family Discounted Pest Control Services
Responsibilities:What will I be doing in this position?We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations:Conduct data entry into the PestRoutes system from external sources per the directive of department managementEnsure quality maintenance and accountability of customer support processes through procedural documentation, process, and procedure verificationCatalogue data with appropriate PestRoutes flags and note categories per the directive of department management for ease of reference and cross-functional analysisAudit data entered by other Customer Support roles to monitor adherence to established procedures, evaluate overall quality of work and customer service, and provide suggestions for systematic and procedural improvementsReport errors encountered by support staff team members to relevant supervisors for coaching and correctionOperate as a liaison to Customer Care Center Management, employees, and other relevant department figureheads and external 3rd partiesAssist with collecting, reporting and analyzing key performance metricsPhysical Demands and Working ConditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk. The employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl, under or over objects.The employee may occasionally lift and/or move up to 25 pounds.Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Regular standing, walking, and sittingThe ability to use a computer and telephone systems is essential to work.Work is inside a climate-controlled office with moderate noise level
Qualifications:Am I qualified for this position?While we would love the opportunity to connect with everyone that applies, we will be focusing on those applicants that meet or exceed the qualifications below:High School diploma/GED required, some college preferredProficient with Microsoft Office applications: Access, Word, Excel, PowerPoint, OutlookAbility to effectively manage, coordinate simultaneous projects, and successfully prioritize multiple projects with seamless execution and sound judgmentProven troubleshooting, root cause analysis and continuous improvement skills/methodologyThe Shield Co. Management LLC/EcoShield Pest Solutions is an equal opportunity employer.
The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees, partners, and communities, who we consider family.Currently, we are hiring for a Quality Assurance Assistant - Inside Sales position. In this role, we are looking for those with knowledge of basic sales processes and sales models to properly audit sales conversations, conduct accurate and thorough entry of sales and customer data into the companys CRM, maintain Inside Sales documents, and regularly audit data input into the companys databases to ensure adherence to Inside Sales best practices and required procedures.Pay and BenefitsThe Company is proud to offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses (in applicable positions)!For this role, we offer:Competitive hourly rate ($17.00-$19.00 DOE)Paid time offSick time - 1 hour per every 30 hours worked with a maximum of 80 hours annuallyPaid Vacation10 company-paid holidaysBenefits (employee as well as family)MedicalHealth Savings Account (HSA)DentalVisionVoluntary LifeShort-Term and Long-Term Disability401(k), with match of 100% of the first 3% of each employees contribution and 50% of the next 2%Employee Assistance ProgramRally Health and Wellness ProgramEmployee and Friends/Family Discounted Pest Control Services
Responsibilities:What will I be doing in this position?We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations:Conduct data entry into the PestRoutes system from external sources per the directive of department managementEnsure quality maintenance and accountability of customer support processes through procedural documentation, process, and procedure verificationCatalogue data with appropriate PestRoutes flags and note categories per the directive of department management for ease of reference and cross-functional analysisAudit data entered by other Customer Support roles to monitor adherence to established procedures, evaluate overall quality of work and customer service, and provide suggestions for systematic and procedural improvementsReport errors encountered by support staff team members to relevant supervisors for coaching and correctionOperate as a liaison to Customer Care Center Management, employees, and other relevant department figureheads and external 3rd partiesAssist with collecting, reporting and analyzing key performance metricsPhysical Demands and Working ConditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk. The employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl, under or over objects.The employee may occasionally lift and/or move up to 25 pounds.Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Regular standing, walking, and sittingThe ability to use a computer and telephone systems is essential to work.Work is inside a climate-controlled office with moderate noise level
Qualifications:Am I qualified for this position?While we would love the opportunity to connect with everyone that applies, we will be focusing on those applicants that meet or exceed the qualifications below:High School diploma/GED required, some college preferredProficient with Microsoft Office applications: Access, Word, Excel, PowerPoint, OutlookAbility to effectively manage, coordinate simultaneous projects, and successfully prioritize multiple projects with seamless execution and sound judgmentProven troubleshooting, root cause analysis and continuous improvement skills/methodologyThe Shield Co. Management LLC/EcoShield Pest Solutions is an equal opportunity employer.