Help Desk Manager

Job Title: Help Desk ManagerLocations: Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon))Clearance: SecretCertifications: CompTIA Security+CEEducation: Bachelor's degree in Information Systems, Systems Engineering, Computer Science, Telecommunications, or related field desiredRoles and Responsibilities:+ Minimum six (6) years of experience.+ Plan, direct, and coordinate of the internal information technology help desk.+ Oversee critical production events, targeting and managing trend analysis and metrics reporting.+ Perform administrative management of technical support and queue management.+ Perform extensive customer communication.+ Hire, review, and terminate non-management employees.