Help Desk Specialist IV

Job Title: Help Desk Specialist IVLocations: Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon))Clearance: SecretCertifications: CompTIA Security+CEEducation: N/ARoles and Responsibilities:+ Minimum seven (7) year experience.+ Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions.+ Monitor backups and maintenance logs.+ Answer calls or tickets to support end users with applications, hardware, software, and networking.+ Create end user documentation and knowledge base articles.+ Support server, common user applications, desktop services, and network connectivity and associated hardware.