Logicworks
Network Operations Center Engineer
Logicworks, New York, New York, us, 10261
Logicworks, a fast-growing cloud computing and managed hosting firm located in New York, NY, is seeking a Network Operations Center Engineer to join our team. The NOC Engineer is the primary interface with the customer for all technical issues and is responsible for monitoring Logicworks infrastructure, monitoring customer devices, troubleshooting problems and communicating technical issues to the customer and technical teams as per our standard operations procedures (SOP).
Primary responsibilities include:
Monitoring all Logicworks and customer systems for connectivity and running servicesHandling calls in the Network Operations Center queue and monitoring our support email inboxProviding 1st & 2nd level support to resolve problems on internal and customer systems and escalating problems to Level 3 engineers as per the SOPSupporting network related services (DNS, shared e-mail, shared Microsoft Exchange) and value-added services for servers (firewall configuration, load balancer configuration, Cloud related services, anti-virus services, etc.)Working with the Level 3 engineers to perform customer and internal installations including system O/S , network setup and application installation & configurationDeveloping and maintaining support documentation including support guides, knowledgebase articles and proceduresConfiguration of services on clients' dedicated servers (Apache or IIS configuration, Sendmail and other mail related configuration, installation of perl modules, etc.)General troubleshooting of issues with T1 lines, opening tickets for problem circuits with vendorsInterfacing between customers/engineers, vendors/providers mostly done via ticketing systemOther tasks and extended projects as assigned. All engineers are involved in one or more projects to build, maintain, upgrade, or extend services we are offering. NOC engineers are more likely to have a secondary role supporting senior engineers, and engineers who are in during the day will have a lead role in projectsRequired Skills:Experience in a multi-platform server and networking environmentLinux/Unix and Windows Server AdministrationExcellent written/verbal communication skillsAbility to learn and apply new skills rapidlyStrong analytical and troubleshooting skillsConfidence in your own abilities and a willingness to make decisions and escalate when necessaryAn interest in emerging technologiesMust be available for rotating shifts to ensure 24x7x365 service for customersCandidate Requirements:Associate's degree in a related field, or equivalent work experienceMinimum of 1-3 years of related technical support experienceAbility to work evenings and weekends as required - Must be a flexible personRequires knowledge and experience in a full range of technology platforms and data network systemsExcellent customer service and strong communication skills are a mustCertifications are an asset - CCNA/CCNP, MCP/MCSA/MCSE, LCP/RHCE etcTraining and/or experience with any of the following: Windows Server, IIS/SQL, MySQL, Linux, Cisco IOS, AWS are strong assets
Primary responsibilities include:
Monitoring all Logicworks and customer systems for connectivity and running servicesHandling calls in the Network Operations Center queue and monitoring our support email inboxProviding 1st & 2nd level support to resolve problems on internal and customer systems and escalating problems to Level 3 engineers as per the SOPSupporting network related services (DNS, shared e-mail, shared Microsoft Exchange) and value-added services for servers (firewall configuration, load balancer configuration, Cloud related services, anti-virus services, etc.)Working with the Level 3 engineers to perform customer and internal installations including system O/S , network setup and application installation & configurationDeveloping and maintaining support documentation including support guides, knowledgebase articles and proceduresConfiguration of services on clients' dedicated servers (Apache or IIS configuration, Sendmail and other mail related configuration, installation of perl modules, etc.)General troubleshooting of issues with T1 lines, opening tickets for problem circuits with vendorsInterfacing between customers/engineers, vendors/providers mostly done via ticketing systemOther tasks and extended projects as assigned. All engineers are involved in one or more projects to build, maintain, upgrade, or extend services we are offering. NOC engineers are more likely to have a secondary role supporting senior engineers, and engineers who are in during the day will have a lead role in projectsRequired Skills:Experience in a multi-platform server and networking environmentLinux/Unix and Windows Server AdministrationExcellent written/verbal communication skillsAbility to learn and apply new skills rapidlyStrong analytical and troubleshooting skillsConfidence in your own abilities and a willingness to make decisions and escalate when necessaryAn interest in emerging technologiesMust be available for rotating shifts to ensure 24x7x365 service for customersCandidate Requirements:Associate's degree in a related field, or equivalent work experienceMinimum of 1-3 years of related technical support experienceAbility to work evenings and weekends as required - Must be a flexible personRequires knowledge and experience in a full range of technology platforms and data network systemsExcellent customer service and strong communication skills are a mustCertifications are an asset - CCNA/CCNP, MCP/MCSA/MCSE, LCP/RHCE etcTraining and/or experience with any of the following: Windows Server, IIS/SQL, MySQL, Linux, Cisco IOS, AWS are strong assets