Vets Hired
IT Desktop Analyst
Vets Hired, San Diego, California, United States, 92189
About the job IT Desktop Analyst
IT Desktop Analyst
Job Overview
We are seeking a dedicated IT Desktop Analyst to join our company. You will collaborate with other information technology professionals to implement and maintain computing, network, and infrastructure assets for our client end users.
Responsibilities•Install and support desktop, printer, and network hardware.•Set up and install new computing hardware.•Use remote access software, such as Teams, to install pre-approved software and support end-user issues.•Provide phone and internet chat-based technical support for our client end users.•Repair and troubleshoot computer systems, mobile, and networking hardware both on-site and remotely.•QA device repairs and software installations based on our documented procedures.•Configure and maintain asset documentation and logs of machine issues, errors, and repairs
Create, update, and enhance Wiki documentation.Perform system, network, and device monitoring.Job Qualifications and Skill Sets
Associates degree or higher in an IT-related field such as computer science, technical support, and information technologyProficiency in programs such as Active Directory, Microsoft PowerShell, and Microsoft Office SuiteExcellent written and verbal communication skillsMinimum of two year's experience in computer networks solutions, operating systems, or other IT-related positionsAttention to detailStrong analytical and problem-solving skillsTime management and organizational skillsFamiliarity with HTML and command-line preferredKnowledge of basic HIPAA compliance requirementsA CompTIA A+ certification for computer technology - Not required.What We Offer
A market-leading bonus structure based on establishing qualified leads.Comprehensive medical, dental, and vision benefitsHSA, FSA, and Commuter PlansVariety of voluntary benefits offeredCompany Paid Life Insurance and Short Term Disability401K MatchVacation time, Floating Holidays and Sick Time OfferedEmployee Assistance Program
IT Desktop Analyst
Job Overview
We are seeking a dedicated IT Desktop Analyst to join our company. You will collaborate with other information technology professionals to implement and maintain computing, network, and infrastructure assets for our client end users.
Responsibilities•Install and support desktop, printer, and network hardware.•Set up and install new computing hardware.•Use remote access software, such as Teams, to install pre-approved software and support end-user issues.•Provide phone and internet chat-based technical support for our client end users.•Repair and troubleshoot computer systems, mobile, and networking hardware both on-site and remotely.•QA device repairs and software installations based on our documented procedures.•Configure and maintain asset documentation and logs of machine issues, errors, and repairs
Create, update, and enhance Wiki documentation.Perform system, network, and device monitoring.Job Qualifications and Skill Sets
Associates degree or higher in an IT-related field such as computer science, technical support, and information technologyProficiency in programs such as Active Directory, Microsoft PowerShell, and Microsoft Office SuiteExcellent written and verbal communication skillsMinimum of two year's experience in computer networks solutions, operating systems, or other IT-related positionsAttention to detailStrong analytical and problem-solving skillsTime management and organizational skillsFamiliarity with HTML and command-line preferredKnowledge of basic HIPAA compliance requirementsA CompTIA A+ certification for computer technology - Not required.What We Offer
A market-leading bonus structure based on establishing qualified leads.Comprehensive medical, dental, and vision benefitsHSA, FSA, and Commuter PlansVariety of voluntary benefits offeredCompany Paid Life Insurance and Short Term Disability401K MatchVacation time, Floating Holidays and Sick Time OfferedEmployee Assistance Program