Redaptive Inc
Senior Technical Field Support Engineer
Redaptive Inc, Denver, Colorado, United States, 80285
The Senior Technical Field Support Engineer role encompasses providing advanced technical support for the installation, maintenance, and data verification of metering solutions on a national and international scale. Beyond standard troubleshooting, this position involves spearheading complex projects, facilitating international expansion efforts, and integrating new product lines. Responsibilities include proactive problem-solving, identifying long-term solutions, fostering seamless communication among diverse stakeholders, and contributing to operational excellence and customer satisfaction.
A Senior Field Engineer acts as a DRI for a group of focus areas within the Field Engineering organization.
Redaptive is an Energy-as-a-Service provider that funds and installs energy-saving and energy-generating equipment. Redaptive’s programs help many of the world’s most sophisticated organizations reduce energy waste, save money, lower carbon emissions, and meet sustainability goals across their entire real estate portfolios. With Redaptive, customers can quickly overcome capital and contractual barriers to achieve energy-saving benefits, all with real-time data powered by Redaptive’s proprietary Data-as-a-Service metering platform.#LI-TD1
Responsibilities and Duties
Lead the installation of metering solutions by 3rd party electricians nationwide, overseeing complex project execution.Serve as a technical authority on metering and data systems, providing specialized support and guidance.Address critical technical field challenges in real-time, devising innovative solutions to intricate issues.Develop and implement long-term corrective and preventive strategies to enhance system reliability and performance.Ensure rigorous adherence to installation and safety requirements across diverse geographical locations.Provide expert support via various channels, including phone, email, and videoconference, with occasional international travel.Effectively communicate project requirements, modifications, and status updates to internal and external stakeholders.Conduct thorough inspections and reviews to validate correct wiring and networking of meters, especially in international settings.Offer comprehensive guidance and resolutions for intricate installation, commissioning, and configuration issues.Collaborate cross-functionally to drive continuous improvement initiatives and enhance data accuracy across global operations.Expedite resolution of offline meter cases through advanced troubleshooting and technical documentation.Ensure comprehensive completion of scope of work, adhering to international standards and project specifications.Conduct meticulous data verification and ongoing maintenance tasks to uphold system integrity.Lead efforts to improve data accuracy and reliability in diverse field environments, leveraging advanced methodologies and tools.Qualifications and Requirements
Quickly understand technical aspects of product/service, both from a functionality perspective but also from an operation, service delivery and onboarding perspective and be able to articulate it to a less technical audienceAbility to manage and prioritize multiple tasks, programs, program managers, and customers in parallel in a time sensitive environment.Competent in conflict and crisis managementStrong Leadership skillsGood conflict resolution skillsExcels in a fast-paced environmentStrong interpersonal and communication skillsGreat attitude, willing, and thoughtfulExcellent customer-facing communication skillsInterpersonal skills required for success in the roleTechnical skills required for success in the roleExcellent leadership and consulting skillsSolving Strategic problems with effective decision-makingWeekend and off-hour support required as needed (additional compensation)Education and Experience
Bachelor's degree in electrical engineering or related field or licensed as a Journeyman or Master Electrician preferred.In-depth knowledge of gas and water systems, enriching understanding of holistic utility management.Advanced technical proficiency in power meters, facilitating enhanced system monitoring and optimization.Familiar with Python and PowerShell scripting languages, enabling customization and automation of system processes.Experience with Salesforce and Asana platforms, enhancing project management and collaboration capabilities in an international context.Extensive 5+ years’ experience collaborating with electrical contractors, facility managers, or project managers in complex settings.Advanced technical proficiency in data networking and cellular networks, especially in an international context.In-depth understanding of global Electrical Safety standards, NFPA 70e, OSHA, Arc Flash Requirements, and PPE.Demonstrated expertise in managing electrical contractors and providing guidance to electricians in diverse environments.Exceptional technical acumen in three-phase electrical power systems and associated equipment.Comprehensive knowledge of building electrical systems and controls, with experience in international deployments.Proven record of accomplishment in designing and implementing technical training programs for diverse audiences.Strong grasp of project management workflows, order fulfillment processes, and post-sales service/support.Outstanding verbal and written communication skills with the ability to interact effectively at all organizational levels.Detail-oriented mindset with exceptional multitasking abilities and a commitment to maintaining high-quality standards.The Perks!
Equity plan participationCompany-subsidized benefits: medical, dental, vision, life insuranceFlexible Spending Accounts: healthcare and dependent careImmediately-vested 6% 401(k) matchFlexible Time OffTravel expectation: 10%-15%Expected annual salary: 117k (subject to adjustment for relevant experience, skills, geo location)Annual bonus target: 15% of base pay earnings, subject to company and individual performance
Our company culture is exciting, collaborative, and fast-paced. We are passionate about changing the world and helping our customers to become more environmentally sustainable and profitable. We are looking for team members who are driven and passionate and want to take on diverse challenges to help grow a great company.
About Redaptive Inc.
Redaptive is an Energy-as-a-Service and technology provider that funds and installs energy-saving and energy-generating equipment. Redaptive’s programs help organizations accelerate and scale efforts to reduce energy waste, optimize costs, increase resiliency, and meet sustainability goals across their entire real estate portfolio. With Redaptive, customers can quickly overcome capital and resource barriers to achieve energy-oriented benefits. Our proprietary best-in-class meters and data solutions validate and report on critical building information. Redaptive is backed by CarVal, ENGIE New Ventures, Linse Capital, CBRE, Evergy Ventures, Rabobank, CPP Investments, and Honeywell.Our company culture is fun, collaborative, and fast paced. We are passionate about changing the world and helping our customers to become more environmentally sustainable and profitable. We are looking for team members who are driven, passionate, and want to take on a diverse set of challenges to help grow a great company. Redaptive, Inc is an equal employment opportunity employer and all qualified applicants will receive consideration for employment. For more information, visit redaptive.comThis employer participates in E-Verify.CCPA Notice for California Job Applicants
Please, no third-party recruiters.
A Senior Field Engineer acts as a DRI for a group of focus areas within the Field Engineering organization.
Redaptive is an Energy-as-a-Service provider that funds and installs energy-saving and energy-generating equipment. Redaptive’s programs help many of the world’s most sophisticated organizations reduce energy waste, save money, lower carbon emissions, and meet sustainability goals across their entire real estate portfolios. With Redaptive, customers can quickly overcome capital and contractual barriers to achieve energy-saving benefits, all with real-time data powered by Redaptive’s proprietary Data-as-a-Service metering platform.#LI-TD1
Responsibilities and Duties
Lead the installation of metering solutions by 3rd party electricians nationwide, overseeing complex project execution.Serve as a technical authority on metering and data systems, providing specialized support and guidance.Address critical technical field challenges in real-time, devising innovative solutions to intricate issues.Develop and implement long-term corrective and preventive strategies to enhance system reliability and performance.Ensure rigorous adherence to installation and safety requirements across diverse geographical locations.Provide expert support via various channels, including phone, email, and videoconference, with occasional international travel.Effectively communicate project requirements, modifications, and status updates to internal and external stakeholders.Conduct thorough inspections and reviews to validate correct wiring and networking of meters, especially in international settings.Offer comprehensive guidance and resolutions for intricate installation, commissioning, and configuration issues.Collaborate cross-functionally to drive continuous improvement initiatives and enhance data accuracy across global operations.Expedite resolution of offline meter cases through advanced troubleshooting and technical documentation.Ensure comprehensive completion of scope of work, adhering to international standards and project specifications.Conduct meticulous data verification and ongoing maintenance tasks to uphold system integrity.Lead efforts to improve data accuracy and reliability in diverse field environments, leveraging advanced methodologies and tools.Qualifications and Requirements
Quickly understand technical aspects of product/service, both from a functionality perspective but also from an operation, service delivery and onboarding perspective and be able to articulate it to a less technical audienceAbility to manage and prioritize multiple tasks, programs, program managers, and customers in parallel in a time sensitive environment.Competent in conflict and crisis managementStrong Leadership skillsGood conflict resolution skillsExcels in a fast-paced environmentStrong interpersonal and communication skillsGreat attitude, willing, and thoughtfulExcellent customer-facing communication skillsInterpersonal skills required for success in the roleTechnical skills required for success in the roleExcellent leadership and consulting skillsSolving Strategic problems with effective decision-makingWeekend and off-hour support required as needed (additional compensation)Education and Experience
Bachelor's degree in electrical engineering or related field or licensed as a Journeyman or Master Electrician preferred.In-depth knowledge of gas and water systems, enriching understanding of holistic utility management.Advanced technical proficiency in power meters, facilitating enhanced system monitoring and optimization.Familiar with Python and PowerShell scripting languages, enabling customization and automation of system processes.Experience with Salesforce and Asana platforms, enhancing project management and collaboration capabilities in an international context.Extensive 5+ years’ experience collaborating with electrical contractors, facility managers, or project managers in complex settings.Advanced technical proficiency in data networking and cellular networks, especially in an international context.In-depth understanding of global Electrical Safety standards, NFPA 70e, OSHA, Arc Flash Requirements, and PPE.Demonstrated expertise in managing electrical contractors and providing guidance to electricians in diverse environments.Exceptional technical acumen in three-phase electrical power systems and associated equipment.Comprehensive knowledge of building electrical systems and controls, with experience in international deployments.Proven record of accomplishment in designing and implementing technical training programs for diverse audiences.Strong grasp of project management workflows, order fulfillment processes, and post-sales service/support.Outstanding verbal and written communication skills with the ability to interact effectively at all organizational levels.Detail-oriented mindset with exceptional multitasking abilities and a commitment to maintaining high-quality standards.The Perks!
Equity plan participationCompany-subsidized benefits: medical, dental, vision, life insuranceFlexible Spending Accounts: healthcare and dependent careImmediately-vested 6% 401(k) matchFlexible Time OffTravel expectation: 10%-15%Expected annual salary: 117k (subject to adjustment for relevant experience, skills, geo location)Annual bonus target: 15% of base pay earnings, subject to company and individual performance
Our company culture is exciting, collaborative, and fast-paced. We are passionate about changing the world and helping our customers to become more environmentally sustainable and profitable. We are looking for team members who are driven and passionate and want to take on diverse challenges to help grow a great company.
About Redaptive Inc.
Redaptive is an Energy-as-a-Service and technology provider that funds and installs energy-saving and energy-generating equipment. Redaptive’s programs help organizations accelerate and scale efforts to reduce energy waste, optimize costs, increase resiliency, and meet sustainability goals across their entire real estate portfolio. With Redaptive, customers can quickly overcome capital and resource barriers to achieve energy-oriented benefits. Our proprietary best-in-class meters and data solutions validate and report on critical building information. Redaptive is backed by CarVal, ENGIE New Ventures, Linse Capital, CBRE, Evergy Ventures, Rabobank, CPP Investments, and Honeywell.Our company culture is fun, collaborative, and fast paced. We are passionate about changing the world and helping our customers to become more environmentally sustainable and profitable. We are looking for team members who are driven, passionate, and want to take on a diverse set of challenges to help grow a great company. Redaptive, Inc is an equal employment opportunity employer and all qualified applicants will receive consideration for employment. For more information, visit redaptive.comThis employer participates in E-Verify.CCPA Notice for California Job Applicants
Please, no third-party recruiters.