Front
Backend Software Engineer
Front, San Francisco, California, United States, 94199
Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.We are looking for an experienced backend engineer to join the team responsible for the core systems that power Front - the pipeline that connects Front to the external world - which process millions of events delivering emails, SMS, and other messages to and from Front quickly and reliably. As you can imagine, this means a lot of responsibility and a tremendous amount of impact. The systems that you will work on need to be performant, scalable and reliable, all at once.
What will you be doing?
Own key services that power Front and lead architectural evolutions to build for reliability and scale.Collaborate with other systems and infrastructure teams to build the next-generation architecture.Collaborate closely with product managers, product designers and other engineers to conceptualize, build, and test new product features.What skills and experience do you need?
Product mindset, we’re a product company on a mission to "advance how people work”Industry experience working on backend systems at a large-scale Internet serviceFluency in a dynamic language like Javascript, Python, Ruby, or similarStrong track record of launching and delivering projects of significant complexity and high level of ambiguityExperience architecting, deploying and operating asynchronous work queues, high-volume storage systems, or high-throughput systemsUnderstand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealismAbility to thrive in a dynamic, fast-paced, collaborative, and high-growth environmentFull professional English proficiencyBonus:
Experience working on software systems built on Amazon Web ServicesDeep knowledge of the email stack and assorted RFCsExperience with anti-spam infrastructure to prevent bad actors from exploiting an email serviceBuilt deep integrations with an email delivery service like SendGrid, MailGun, Mandrill or SparkPostExperience with Gmail or Office 365 APIsExperience with KafkaVisas: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this timeThe San Francisco hiring salary range for this full-time position is $153,000 - $200,000 USD. Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market-based approach to pay. In addition to cash compensation (base salary, which may include commissions or overtime pay where applicable), Fronteers are eligible to receive equity in the company. This
resource
will provide additional information on our location zone designations. If you have questions, please speak with a member of our recruiting team for additional information.These ranges may be modified by Front at our sole discretion in the futureWhat we offer
✨ Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance fully covered by Front
Flexible Fridays - learn more here!
Flexibility to work from home 3 days/week (unless posted as a full-remote role)
Mental health support with Modern Health
Family planning support with Maven
Frontprovidesequal employmentopportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
What will you be doing?
Own key services that power Front and lead architectural evolutions to build for reliability and scale.Collaborate with other systems and infrastructure teams to build the next-generation architecture.Collaborate closely with product managers, product designers and other engineers to conceptualize, build, and test new product features.What skills and experience do you need?
Product mindset, we’re a product company on a mission to "advance how people work”Industry experience working on backend systems at a large-scale Internet serviceFluency in a dynamic language like Javascript, Python, Ruby, or similarStrong track record of launching and delivering projects of significant complexity and high level of ambiguityExperience architecting, deploying and operating asynchronous work queues, high-volume storage systems, or high-throughput systemsUnderstand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealismAbility to thrive in a dynamic, fast-paced, collaborative, and high-growth environmentFull professional English proficiencyBonus:
Experience working on software systems built on Amazon Web ServicesDeep knowledge of the email stack and assorted RFCsExperience with anti-spam infrastructure to prevent bad actors from exploiting an email serviceBuilt deep integrations with an email delivery service like SendGrid, MailGun, Mandrill or SparkPostExperience with Gmail or Office 365 APIsExperience with KafkaVisas: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this timeThe San Francisco hiring salary range for this full-time position is $153,000 - $200,000 USD. Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market-based approach to pay. In addition to cash compensation (base salary, which may include commissions or overtime pay where applicable), Fronteers are eligible to receive equity in the company. This
resource
will provide additional information on our location zone designations. If you have questions, please speak with a member of our recruiting team for additional information.These ranges may be modified by Front at our sole discretion in the futureWhat we offer
✨ Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance fully covered by Front
Flexible Fridays - learn more here!
Flexibility to work from home 3 days/week (unless posted as a full-remote role)
Mental health support with Modern Health
Family planning support with Maven
Frontprovidesequal employmentopportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.