Aperia
PCI Technical Support Representative - Bilingual German
Aperia, Dallas, Texas, United States, 75215
Summary
Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia's clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path.
ResponsibilitiesGuide customers through the PCI assessment questionnaireProvide consistent quality service to our customersHandle inbound customer inquiries over the phone, chat or emailsIdentify customers' needs, clarify information, research every issue and provide guidanceAccurately enter customer details into databaseUse problem-solving ability to understand customer's technical problemsProvide timely follow-up to resolve customer's inquiriesHandle customer complaints respectfully and professionallyProvide support in German (verbal and written)Qualifications
Customer service experience preferredAbility to multitaskExcellent communication skills and phone etiquetteTeam playerSkilled in Windows, all internet browsers and understanding of computer networksBilingual - German (verbal and written)Eligibility Requirements
Must be willing to submit to a background investigation and drug test as part of the selection process.Bilingual - German (verbal and written)Stable ethernet connectionJob Type
Full-TimeSchedule
Monday to FridayHours may vary between 2 AM to 7 PM CTWork Location
Dallas, TXBenefits
Health insuranceHealth savings accountDental insuranceVision insurance401(k) matchingLife insurancePaid time offParental leaveDisability insuranceChildcare assistanceEducation reimbursementFitness membershipVolunteer time off
This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management. Principals only.
Recruiters please don't contact this job poster. DO NOT contact us with unsolicited services or offers.
Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia's clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path.
ResponsibilitiesGuide customers through the PCI assessment questionnaireProvide consistent quality service to our customersHandle inbound customer inquiries over the phone, chat or emailsIdentify customers' needs, clarify information, research every issue and provide guidanceAccurately enter customer details into databaseUse problem-solving ability to understand customer's technical problemsProvide timely follow-up to resolve customer's inquiriesHandle customer complaints respectfully and professionallyProvide support in German (verbal and written)Qualifications
Customer service experience preferredAbility to multitaskExcellent communication skills and phone etiquetteTeam playerSkilled in Windows, all internet browsers and understanding of computer networksBilingual - German (verbal and written)Eligibility Requirements
Must be willing to submit to a background investigation and drug test as part of the selection process.Bilingual - German (verbal and written)Stable ethernet connectionJob Type
Full-TimeSchedule
Monday to FridayHours may vary between 2 AM to 7 PM CTWork Location
Dallas, TXBenefits
Health insuranceHealth savings accountDental insuranceVision insurance401(k) matchingLife insurancePaid time offParental leaveDisability insuranceChildcare assistanceEducation reimbursementFitness membershipVolunteer time off
This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management. Principals only.
Recruiters please don't contact this job poster. DO NOT contact us with unsolicited services or offers.