City of Reno
Network Analyst
City of Reno, Reno, Nevada, United States, 89550
Salary:
$93,410.59 - $113,545.25 Annually
Location :
City of Reno, NV
Job Type:
Full-Time Regular
Job Number:
512324
Department:
Technology
Opening Date:
04/19/2024
Closing Date:
5/5/2024 11:59 PM Pacific
Description
Join the City of Reno and become part of an amazing team who strives every day to make our community a place we are all proud to call home.
The ideal candidate in this position will have a passion for networking technologies, strong analytical skills and a proactive mindset to ensure reliability, security and seek future growth. This candidate will be part of a team responsible for optimizing and maintaining the network infrastructure and have a wide knowledge of network administration to include security, monitoring, diagnosing and resolving issues. They will also assist in the administration, installation and configuration of networked servers and all aspects of a local and wide area network.
We currently have one vacancy in the Information Technology Department in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur.
This is both an internal and external recruitment to provide a promotional opportunity for all qualified current classified City of Reno employees and an open competitive opportunity for all other qualified applicants.
The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.
Examples of Essential Functions
Upgrade network desktop based systems and correct errors to maintain network and desktop after implementation.
Install software packages; replace defective or inadequate software packages.
Configure and manage all network equipment and settings, including switches, routers, wireless WAN equipment, and VoIP equipment.
Administer all network security, including firewalls and antivirus programs.
Build, update, back up, maintain, and administer servers.
Respond to client inquiries concerning systems operation; diagnose system hardware, software and operator problems.
Maintain contact with vendors and contractors to secure network products and services.
Instruct users in the proper use of equipment and software.
Recommend or perform remedial actions to correct problems.
Coordinate activities with help desk, network services or other information systems groups.
Provide top level support for all computer and network systems.
Perform related duties as required.Minimum Qualifications
The following minimum qualifications are required to be met at the time of application.
Combinations of relevant work experience and education that are equivalent to the following are acceptable.*
Education:
A Bachelor's degree from an accredited college or university with major course work in computer science, information systems, or a related field.*Each year of additional relevant work experience will substitute for one year of the education requirement.
Work Experience:
One year of increasingly responsible experience in network operating systems.License:
Possession of an appropriate, valid driver's license.**Bilingual candidates are strongly encouraged to apply.**
Supplemental Information
To Apply:Please submit your completed application and all additional information/documentation requested online at
www.reno.gov/jobs
by May 5, 2024 at 11:59 p.m. PT.
If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or 5th floor Civil Service Offices, any locations of Nevada Job Connect or any local library or educational facility.
If you are having difficulty logging into your profile, please call the applicant support line at 855-524-5627.
Examination Process: Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of online assessments which include a Cognitive Abilities Test and an Employee Personality Profile; along with a Training and Experience evaluation (T&E) weighted as follows.
Training & Experience Evaluation (T&E) = 70%Cognitive Abilities Test = 30%Employee Personality Profile = Informational purposes only
Online Assessment Details:Qualified applicants will be invited to participate in the online assessments once the recruitment has closed. These tests will be self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window.
The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on May 5, 2024.
Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity.
All assessments must be completed within the designated testing window to move forward in the hiring process.
Training and Experience Evaluation (T&E) DetailsThe T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked
"QUESTIONS"
on the job announcement page. The T&E must be submitted online at the time of application.
Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online."See Resume" or "See above," etc., are not qualifying responses and will not be considered.Changes or corrections to your responses cannot be made once your application packet has been submitted.TIP:
It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.Notification:Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified.
Testing Accommodation:If you wish to identify yourself as an individual with a disability and will be requesting an accommodation, that request must be made to the no later than the closing date of this announcement.
Employee/Veteran Preference (In the event of Tie Scores):In the event of tie scores resulting from an open competitive examination, employees will be provided a rank preference in the following order: employees with established veteran status shall be given the first preference, non-veteran employees second preference and non-employee veterans third preference. This preference will only be administered in the event of tie scores. Documentation must be submitted at time of application.
On promotional examinations, in the event of tie scores resulting from final rating, including seniority points, an employee will be awarded veteran's preference and provided a rank preference if one (1) of the eligibles has submitted proof of honorable discharge from the military service. This preference will only be administered in the event of tie scores. Documentation must be submitted at the time of application.
Seniority Points:Employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows:
The final ranking will include the applicable seniority points added to the overall grade of the examination process. For each full year of continuous service completed, 0.2 points will be added up to a maximum of ten (10) years... 2 points will be the maximum.
Rule VIII - Promotion, Section 9. Seniority Credit.
Appointment and Certification:Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.
Questions/Updates:Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or
The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.
Please use this
Health and Welfare Benefit Link
to learn more about the City of Reno's great employee benefit plans and wellness programs.
01
Minimum Qualification Review
The following questions are a required part of your application for
Network Analyst . Your answers will be used to assist the Civil Service Commission in evaluating your related work experience and education to determine that you meet the minimum qualifications for this position as listed on the job posting.
All information provided in your answers must be included for verification in the work experience section of your application and may be substantiated further by the City of Reno. Failure to provide a truthful response to all questions will be grounds for disqualification and you will not be considered further in the hiring process for this position.
By checking "I understand", you certify that you have read and agree to the above statement.
I understand
02
Are you a current classified City of Reno employee?
YesNo
03
Do you have a valid driver's license?
YesNo
04
Which of the following best describes your highest level of qualifying education?
High school diploma or equivalentOne year (30 semester/45 quarter hours) of college level course work in Computer Science, or Information SystemsOne year (30 semester/45 quarter hours) of college level course work in a closely related fieldTwo years (60 semester/90 quarter hours) of college level course work in Computer Science, or Information SystemsTwo years (60 semester/90 quarter hours) of college level course work in a closely related fieldThree years (90 semester/135 quarter hours) of college level course work in Computer Science, or Information SystemsThree years (90 semester/135 quarter hours) of college level course work in a closely related fieldFour years (120 semester/180 quarter hours) or more of college level course work in Computer Science, or Information SystemsFour years (120 semester/180 quarter hours) or more of college level course work in a closely related fieldNone of the above
05
Only answer this question if your course work is in another closely related field to this position.
How has your course work prepared you to perform the work of this position?
06
In order for your education to be considered in meeting the minimum qualifications and/or to get credit for your education as part of the assessment process, you must attach a copy of your diploma or unofficial transcripts to your application.
Applications submitted without this required documentation will still be considered but without regard to attained education and may be rejected if the required relevant work experience is not apparent.
Have you attached verifiable documentation in the form of a college diploma or unofficial transcripts to your application?
YesNo
07
Which of the following best describes your qualifying paid work experience?
Less than one year of experience in network operating systemsOne year but less than two years of increasingly responsible experience in network operating systemsTwo years but less than three years of increasingly responsible experience in network operating systemsThree years but less than four years of increasingly responsible experience in network operating systemsFour years but less than five years of increasingly responsible experience in network operating systemsFive years or more of increasingly responsible experience in network operating systems
08
Provide a list of employers where you gained your qualifying paid work experience from the work experience section of your application. Include the name of the employer, your title, the amount of time you worked in the position (full-time equivalent), the work you performed and your level of responsibility.
This information must be provided in order to continue in the screening process,
"See Resume" or "See Application" as a response may be grounds for disqualification.
09
Training and Experience Evaluation
The following section of the Supplemental Questionnaire is part of the Civil Service test for this position and must be completed online at the time of application. Questionnaires submitted as an attachment to the online application will not be considered. In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. All responses must be verified by the applicant in the work experience section of this application.
Failure to provide adequate responses to the following questions may result in lower scores or disqualification from the selection process.
Do you certify that all information provided in the Supplemental Questionnaire is true and correct to the best of yourknowledge?
YesNo
10
Select all of the following certifications you have had in the last 5 years?
You must attach a copy of your certification in order to receive credit.
CCNA/CCNP/CCIENetwork+Security+ITILJNCIA-Junos (Juniper)ACMA (Aruba)SolarWinds Certified ProfessionalVCTA-NV (VMWare Network Virtualization)CCSP/ISC2 (Cloud Security)Other network, virtual or cloud related certificatesNone of the above
11
If you selected "Other" in the previous question, please list the certification(s) here.
You must attach a copy of your certification in order to receive credit.
12
How many years of work experience do you have managing a LAN/WAN network environment?
I do not have any experience working in this areaMinimal, less than one yearAt least one year but less than three yearsAt least three years but less than five yearsAt least five years but less than seven yearsAt least seven years or more
13
Which of the following best describes the highest number of network nodes you have been responsible for managing?
1-99100-499500-9991000-49995000 or more
14
Select all of the following you have work experience with for at least one year or more.
T1/DS3/ISDNFirewallsLoad BalancersTCP/IPDNSRouting protocols (BGP, OSPF, RIP)UNIX/LinuxNovellRouters/Switches (Layer 2 or 3)Fiber Optics (single or multimode)VLANsVPN applications/appliancesActive DirectoryWireless access pointsPoint to point/multipoint wireless devicesSD-WANVoIPQoSIoT devices800MHz/P25 radio application/devicesCybersecurity frameworksNone of the above
15
In order to receive credit for your experience in the previous question, please provide specific examples of the work you have performed in each of the selected areas.
16
Select all of the following network vendors have you supported for at least a year or more?
CiscoMerakiHP/ArubaPalo AltoForce Point/StonegateVMWareSolarWindsUbiquitiCradlepointOtherNone of the above
17
In order to receive credit for your experience in the previous question, please provide specific examples of the work you have performed with each of the selected vendors.
18
How many years of work experience do you have designing, implementing and maintaining a network infrastructure?
I do not have any experience working in this areaMinimal, less than one yearAt least one year but less than three yearsAt least three years but less than five yearsAt least five years but less than seven yearsAt least seven years or more
19
In order to receive credit for your experience in the previous question, please provide specific examples of the work you have performed in that area (responses should be 2-3 paragraphs).
20
How many years of work experience do you have troubleshooting network related outages?
I do not have any experience working in this areaMinimal, less than one yearAt least one year but less than three yearsAt least three years but less than five yearsAt least five years but less than seven yearsAt least seven years or more
21
In order to receive credit for your experience in the previous question, please provide specific examples of the work you have performed in that area (responses should be 2-3 paragraphs).
22
Use the information found in the following scenario and instructions to answer this question.
Scenario: Staff have reported one way audio in the VoIP phone system where they can hear the caller but the caller cannot hear them. It does not happen internally from VoIP phone to VoIP phone.
Instructions: Detail how you would handle this situation. Both the content of the response and the proper use of grammar, punctuation, spelling, etc. and standard writing principles will be evaluated.
23
Use the information found in the following scenario and instructions to answer this question.
Scenario: Multiple staff are reporting the internet/network is dropping and reconnecting continuously.
Instructions: Detail how you would handle this situation. Both the content of the response and the proper use of grammar, punctuation, spelling, etc. and standard writing principles will be evaluated.
Required Question
$93,410.59 - $113,545.25 Annually
Location :
City of Reno, NV
Job Type:
Full-Time Regular
Job Number:
512324
Department:
Technology
Opening Date:
04/19/2024
Closing Date:
5/5/2024 11:59 PM Pacific
Description
Join the City of Reno and become part of an amazing team who strives every day to make our community a place we are all proud to call home.
The ideal candidate in this position will have a passion for networking technologies, strong analytical skills and a proactive mindset to ensure reliability, security and seek future growth. This candidate will be part of a team responsible for optimizing and maintaining the network infrastructure and have a wide knowledge of network administration to include security, monitoring, diagnosing and resolving issues. They will also assist in the administration, installation and configuration of networked servers and all aspects of a local and wide area network.
We currently have one vacancy in the Information Technology Department in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur.
This is both an internal and external recruitment to provide a promotional opportunity for all qualified current classified City of Reno employees and an open competitive opportunity for all other qualified applicants.
The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.
Examples of Essential Functions
Upgrade network desktop based systems and correct errors to maintain network and desktop after implementation.
Install software packages; replace defective or inadequate software packages.
Configure and manage all network equipment and settings, including switches, routers, wireless WAN equipment, and VoIP equipment.
Administer all network security, including firewalls and antivirus programs.
Build, update, back up, maintain, and administer servers.
Respond to client inquiries concerning systems operation; diagnose system hardware, software and operator problems.
Maintain contact with vendors and contractors to secure network products and services.
Instruct users in the proper use of equipment and software.
Recommend or perform remedial actions to correct problems.
Coordinate activities with help desk, network services or other information systems groups.
Provide top level support for all computer and network systems.
Perform related duties as required.Minimum Qualifications
The following minimum qualifications are required to be met at the time of application.
Combinations of relevant work experience and education that are equivalent to the following are acceptable.*
Education:
A Bachelor's degree from an accredited college or university with major course work in computer science, information systems, or a related field.*Each year of additional relevant work experience will substitute for one year of the education requirement.
Work Experience:
One year of increasingly responsible experience in network operating systems.License:
Possession of an appropriate, valid driver's license.**Bilingual candidates are strongly encouraged to apply.**
Supplemental Information
To Apply:Please submit your completed application and all additional information/documentation requested online at
www.reno.gov/jobs
by May 5, 2024 at 11:59 p.m. PT.
If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or 5th floor Civil Service Offices, any locations of Nevada Job Connect or any local library or educational facility.
If you are having difficulty logging into your profile, please call the applicant support line at 855-524-5627.
Examination Process: Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of online assessments which include a Cognitive Abilities Test and an Employee Personality Profile; along with a Training and Experience evaluation (T&E) weighted as follows.
Training & Experience Evaluation (T&E) = 70%Cognitive Abilities Test = 30%Employee Personality Profile = Informational purposes only
Online Assessment Details:Qualified applicants will be invited to participate in the online assessments once the recruitment has closed. These tests will be self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window.
The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on May 5, 2024.
Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity.
All assessments must be completed within the designated testing window to move forward in the hiring process.
Training and Experience Evaluation (T&E) DetailsThe T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked
"QUESTIONS"
on the job announcement page. The T&E must be submitted online at the time of application.
Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online."See Resume" or "See above," etc., are not qualifying responses and will not be considered.Changes or corrections to your responses cannot be made once your application packet has been submitted.TIP:
It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.Notification:Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified.
Testing Accommodation:If you wish to identify yourself as an individual with a disability and will be requesting an accommodation, that request must be made to the no later than the closing date of this announcement.
Employee/Veteran Preference (In the event of Tie Scores):In the event of tie scores resulting from an open competitive examination, employees will be provided a rank preference in the following order: employees with established veteran status shall be given the first preference, non-veteran employees second preference and non-employee veterans third preference. This preference will only be administered in the event of tie scores. Documentation must be submitted at time of application.
On promotional examinations, in the event of tie scores resulting from final rating, including seniority points, an employee will be awarded veteran's preference and provided a rank preference if one (1) of the eligibles has submitted proof of honorable discharge from the military service. This preference will only be administered in the event of tie scores. Documentation must be submitted at the time of application.
Seniority Points:Employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows:
The final ranking will include the applicable seniority points added to the overall grade of the examination process. For each full year of continuous service completed, 0.2 points will be added up to a maximum of ten (10) years... 2 points will be the maximum.
Rule VIII - Promotion, Section 9. Seniority Credit.
Appointment and Certification:Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.
Questions/Updates:Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or
The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.
Please use this
Health and Welfare Benefit Link
to learn more about the City of Reno's great employee benefit plans and wellness programs.
01
Minimum Qualification Review
The following questions are a required part of your application for
Network Analyst . Your answers will be used to assist the Civil Service Commission in evaluating your related work experience and education to determine that you meet the minimum qualifications for this position as listed on the job posting.
All information provided in your answers must be included for verification in the work experience section of your application and may be substantiated further by the City of Reno. Failure to provide a truthful response to all questions will be grounds for disqualification and you will not be considered further in the hiring process for this position.
By checking "I understand", you certify that you have read and agree to the above statement.
I understand
02
Are you a current classified City of Reno employee?
YesNo
03
Do you have a valid driver's license?
YesNo
04
Which of the following best describes your highest level of qualifying education?
High school diploma or equivalentOne year (30 semester/45 quarter hours) of college level course work in Computer Science, or Information SystemsOne year (30 semester/45 quarter hours) of college level course work in a closely related fieldTwo years (60 semester/90 quarter hours) of college level course work in Computer Science, or Information SystemsTwo years (60 semester/90 quarter hours) of college level course work in a closely related fieldThree years (90 semester/135 quarter hours) of college level course work in Computer Science, or Information SystemsThree years (90 semester/135 quarter hours) of college level course work in a closely related fieldFour years (120 semester/180 quarter hours) or more of college level course work in Computer Science, or Information SystemsFour years (120 semester/180 quarter hours) or more of college level course work in a closely related fieldNone of the above
05
Only answer this question if your course work is in another closely related field to this position.
How has your course work prepared you to perform the work of this position?
06
In order for your education to be considered in meeting the minimum qualifications and/or to get credit for your education as part of the assessment process, you must attach a copy of your diploma or unofficial transcripts to your application.
Applications submitted without this required documentation will still be considered but without regard to attained education and may be rejected if the required relevant work experience is not apparent.
Have you attached verifiable documentation in the form of a college diploma or unofficial transcripts to your application?
YesNo
07
Which of the following best describes your qualifying paid work experience?
Less than one year of experience in network operating systemsOne year but less than two years of increasingly responsible experience in network operating systemsTwo years but less than three years of increasingly responsible experience in network operating systemsThree years but less than four years of increasingly responsible experience in network operating systemsFour years but less than five years of increasingly responsible experience in network operating systemsFive years or more of increasingly responsible experience in network operating systems
08
Provide a list of employers where you gained your qualifying paid work experience from the work experience section of your application. Include the name of the employer, your title, the amount of time you worked in the position (full-time equivalent), the work you performed and your level of responsibility.
This information must be provided in order to continue in the screening process,
"See Resume" or "See Application" as a response may be grounds for disqualification.
09
Training and Experience Evaluation
The following section of the Supplemental Questionnaire is part of the Civil Service test for this position and must be completed online at the time of application. Questionnaires submitted as an attachment to the online application will not be considered. In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. All responses must be verified by the applicant in the work experience section of this application.
Failure to provide adequate responses to the following questions may result in lower scores or disqualification from the selection process.
Do you certify that all information provided in the Supplemental Questionnaire is true and correct to the best of yourknowledge?
YesNo
10
Select all of the following certifications you have had in the last 5 years?
You must attach a copy of your certification in order to receive credit.
CCNA/CCNP/CCIENetwork+Security+ITILJNCIA-Junos (Juniper)ACMA (Aruba)SolarWinds Certified ProfessionalVCTA-NV (VMWare Network Virtualization)CCSP/ISC2 (Cloud Security)Other network, virtual or cloud related certificatesNone of the above
11
If you selected "Other" in the previous question, please list the certification(s) here.
You must attach a copy of your certification in order to receive credit.
12
How many years of work experience do you have managing a LAN/WAN network environment?
I do not have any experience working in this areaMinimal, less than one yearAt least one year but less than three yearsAt least three years but less than five yearsAt least five years but less than seven yearsAt least seven years or more
13
Which of the following best describes the highest number of network nodes you have been responsible for managing?
1-99100-499500-9991000-49995000 or more
14
Select all of the following you have work experience with for at least one year or more.
T1/DS3/ISDNFirewallsLoad BalancersTCP/IPDNSRouting protocols (BGP, OSPF, RIP)UNIX/LinuxNovellRouters/Switches (Layer 2 or 3)Fiber Optics (single or multimode)VLANsVPN applications/appliancesActive DirectoryWireless access pointsPoint to point/multipoint wireless devicesSD-WANVoIPQoSIoT devices800MHz/P25 radio application/devicesCybersecurity frameworksNone of the above
15
In order to receive credit for your experience in the previous question, please provide specific examples of the work you have performed in each of the selected areas.
16
Select all of the following network vendors have you supported for at least a year or more?
CiscoMerakiHP/ArubaPalo AltoForce Point/StonegateVMWareSolarWindsUbiquitiCradlepointOtherNone of the above
17
In order to receive credit for your experience in the previous question, please provide specific examples of the work you have performed with each of the selected vendors.
18
How many years of work experience do you have designing, implementing and maintaining a network infrastructure?
I do not have any experience working in this areaMinimal, less than one yearAt least one year but less than three yearsAt least three years but less than five yearsAt least five years but less than seven yearsAt least seven years or more
19
In order to receive credit for your experience in the previous question, please provide specific examples of the work you have performed in that area (responses should be 2-3 paragraphs).
20
How many years of work experience do you have troubleshooting network related outages?
I do not have any experience working in this areaMinimal, less than one yearAt least one year but less than three yearsAt least three years but less than five yearsAt least five years but less than seven yearsAt least seven years or more
21
In order to receive credit for your experience in the previous question, please provide specific examples of the work you have performed in that area (responses should be 2-3 paragraphs).
22
Use the information found in the following scenario and instructions to answer this question.
Scenario: Staff have reported one way audio in the VoIP phone system where they can hear the caller but the caller cannot hear them. It does not happen internally from VoIP phone to VoIP phone.
Instructions: Detail how you would handle this situation. Both the content of the response and the proper use of grammar, punctuation, spelling, etc. and standard writing principles will be evaluated.
23
Use the information found in the following scenario and instructions to answer this question.
Scenario: Multiple staff are reporting the internet/network is dropping and reconnecting continuously.
Instructions: Detail how you would handle this situation. Both the content of the response and the proper use of grammar, punctuation, spelling, etc. and standard writing principles will be evaluated.
Required Question