Auberge Resorts
Area Reservations Sales Agent
Auberge Resorts, Kennebunk, Maine, us, 04043
Company Description
A beloved local landmark for over 150 years, White Barn Inn is synonymous with warm New England hospitality, rustic charm and uncompromising attention to detail. Constructed in the 1860s, White Barn Inn's original farmhouse has offered superb hospitality since the days of the Civil War. It has operated as the White Barn Inn since 1973. In October 2018, White Barn Inn was acquired by
Auberge Resorts Collection , a unique portfolio of the world's best-loved boutique luxury hotels and resorts. Just a 90-minute drive north of Boston, the inviting property is renowned as one of the country's most distinctive getaways and features several room types, a pool, massage and spa treatments, gardens and a prime location near the sandy beaches and classic coastal town of Kennebunkport, Maine.
Job Description
Embark on a journey of refined hospitality as a Northeast Reservations Sales Agent, where every interaction becomes an artful orchestration of bespoke experiences. In this transcendent role, you will serve as the enchanting gateway to our world of opulence, seamlessly curating reservations for our discerning guests with grace and sophistication. Your commitment to excellence will manifest in personalized interactions, ensuring that each reservation reflects the epitome of luxury and anticipates the unique desires of our esteemed clientele. As a luminary in the art of hospitality, you will embody the essence of our resort's commitment to unparalleled service, transforming reservations into enchanting preludes to unforgettable stays. Join us in crafting a narrative of unparalleled elegance and distinction within the realm of luxury hospitality.Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information.Responding to guests' inquiries via phone and email regarding room reservations, availability, general questions about accommodations, pricing, and special offers.Maintaining complete knowledge of the resorts and other information including the following:
All resort facilities/services offered and hours of operationAll accommodations, layout, décor, attributes and locationsAll studio rates, special packages and promotionsAll spa treatments and offerings, their benefits and costsDaily stats, including availabilityEntertainment/special events scheduled on property and in the areaDirections to the resort from airports and other major landmarksGeneral info, descriptions and directions for local services, restaurants, wineries and points of interests.
Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible.Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts' offerings.Qualifications
Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.Ability to create professional business letter correspondence.Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.Ability to work cohesively with other departments and co-workers as part of a team.
Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
US Hotels New England LLC is an Equal Opportunity Employer, M/F/D/V. US Hotels New England LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, US Hotels New England LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
A beloved local landmark for over 150 years, White Barn Inn is synonymous with warm New England hospitality, rustic charm and uncompromising attention to detail. Constructed in the 1860s, White Barn Inn's original farmhouse has offered superb hospitality since the days of the Civil War. It has operated as the White Barn Inn since 1973. In October 2018, White Barn Inn was acquired by
Auberge Resorts Collection , a unique portfolio of the world's best-loved boutique luxury hotels and resorts. Just a 90-minute drive north of Boston, the inviting property is renowned as one of the country's most distinctive getaways and features several room types, a pool, massage and spa treatments, gardens and a prime location near the sandy beaches and classic coastal town of Kennebunkport, Maine.
Job Description
Embark on a journey of refined hospitality as a Northeast Reservations Sales Agent, where every interaction becomes an artful orchestration of bespoke experiences. In this transcendent role, you will serve as the enchanting gateway to our world of opulence, seamlessly curating reservations for our discerning guests with grace and sophistication. Your commitment to excellence will manifest in personalized interactions, ensuring that each reservation reflects the epitome of luxury and anticipates the unique desires of our esteemed clientele. As a luminary in the art of hospitality, you will embody the essence of our resort's commitment to unparalleled service, transforming reservations into enchanting preludes to unforgettable stays. Join us in crafting a narrative of unparalleled elegance and distinction within the realm of luxury hospitality.Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information.Responding to guests' inquiries via phone and email regarding room reservations, availability, general questions about accommodations, pricing, and special offers.Maintaining complete knowledge of the resorts and other information including the following:
All resort facilities/services offered and hours of operationAll accommodations, layout, décor, attributes and locationsAll studio rates, special packages and promotionsAll spa treatments and offerings, their benefits and costsDaily stats, including availabilityEntertainment/special events scheduled on property and in the areaDirections to the resort from airports and other major landmarksGeneral info, descriptions and directions for local services, restaurants, wineries and points of interests.
Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible.Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts' offerings.Qualifications
Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.Ability to create professional business letter correspondence.Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.Ability to work cohesively with other departments and co-workers as part of a team.
Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
US Hotels New England LLC is an Equal Opportunity Employer, M/F/D/V. US Hotels New England LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, US Hotels New England LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.