Mindlance
Technician Standard II - IT Coordinator II
Mindlance, Washington, District of Columbia, us, 20022
Position Summary:
Title: Technician Standard II - IT Coordinator IILocation: Washington DC 20433Duration: 10 Months Long Term
100% Onsite
Provide technical support to CLIENT end-user desktops, laptops with docking stations and mobile devices
. This includes supporting a variety of client standard software and hardware, and handling problems such as computer viruses, network login and connectivity issues, among others.Respond to client requests for help, diagnose problems, and identify and apply the appropriate resolution or find resources to solve the problem.Complete tickets within SLA parameter: 90% Response SLA goal; 95% Resolution SLA goal; and meet Quality Management KPIs.Provide support for meetings and presentations, including video conferences/in-room systems, virtual and hybrid meetingsProvide support to M365 applications (Outlook, OneDrive, Teams, etc.)Follow administrative guidelines associated with maintaining high quality IT support, including asset management related tasks.Attend to issues with owned and personal mobile devices (iOS and Android) which are connected to CLIENTs corporate Email infrastructure.
Certification Requirements:
Industry certifications such as A+
Required Skills/Abilities:
Excellent verbal and written communication skillsExcellent customer service skills
Title: Technician Standard II - IT Coordinator IILocation: Washington DC 20433Duration: 10 Months Long Term
100% Onsite
Provide technical support to CLIENT end-user desktops, laptops with docking stations and mobile devices
. This includes supporting a variety of client standard software and hardware, and handling problems such as computer viruses, network login and connectivity issues, among others.Respond to client requests for help, diagnose problems, and identify and apply the appropriate resolution or find resources to solve the problem.Complete tickets within SLA parameter: 90% Response SLA goal; 95% Resolution SLA goal; and meet Quality Management KPIs.Provide support for meetings and presentations, including video conferences/in-room systems, virtual and hybrid meetingsProvide support to M365 applications (Outlook, OneDrive, Teams, etc.)Follow administrative guidelines associated with maintaining high quality IT support, including asset management related tasks.Attend to issues with owned and personal mobile devices (iOS and Android) which are connected to CLIENTs corporate Email infrastructure.
Certification Requirements:
Industry certifications such as A+
Required Skills/Abilities:
Excellent verbal and written communication skillsExcellent customer service skills