Palmetto Technoloy Group
Level II Help Desk Engineer
Palmetto Technoloy Group, Tampa, Florida, us, 33646
SUMMARY: The Help Desk Engineer level 2 is responsible for second-tier support for PC and serverhardware and software, mobile devices, firewalls, network services, and any other technical issues thatmight arise for our clients. The ideal candidate is enthusiastic, positive and possess great customer serviceskills
JOB RESPONSIBILITIES:Field incoming Help Desk requests via both telephone and work orders in a courteous manner.Provide Level 1 & 2 Desktop / Server supportWork in fast-paced environment simultaneously handling multiple clientsTroubleshoot a wide range of software applicationsProvide training and troubleshooting for Tier 1 support teamUtilize RMM and PSA platforms to maximum efficiency.Maintain timely and accurate documentation of work performed.Participate in the On-Call RotationAdhere to LSI company policies and best practices.
MINIMUM QUALIFICATIONS:1+ years of technical experience working with small to large business environmentsExcellent customer service skillsKnowledge of basic network protocols (TCP/IP, DHCP, DNS, VPN, SMTP, etc.)Working knowledge of Active Directory, Terminal Services, Hyper-V and Office 365Able to lift 75 pounds (Servers, Computers, Network Hardware, Cabling, etc.)Ability to work independently within a team based environmentPersonal transportation and valid license required
PREFERED SKILLSDesktop & Server Support OS Windows (All Versions)eFolder Backup and Disaster Recovery solutionsSonicWALL / WatchGuard FirewallsPSA – ConnectWiseRMM – LabTech
JOB RESPONSIBILITIES:Field incoming Help Desk requests via both telephone and work orders in a courteous manner.Provide Level 1 & 2 Desktop / Server supportWork in fast-paced environment simultaneously handling multiple clientsTroubleshoot a wide range of software applicationsProvide training and troubleshooting for Tier 1 support teamUtilize RMM and PSA platforms to maximum efficiency.Maintain timely and accurate documentation of work performed.Participate in the On-Call RotationAdhere to LSI company policies and best practices.
MINIMUM QUALIFICATIONS:1+ years of technical experience working with small to large business environmentsExcellent customer service skillsKnowledge of basic network protocols (TCP/IP, DHCP, DNS, VPN, SMTP, etc.)Working knowledge of Active Directory, Terminal Services, Hyper-V and Office 365Able to lift 75 pounds (Servers, Computers, Network Hardware, Cabling, etc.)Ability to work independently within a team based environmentPersonal transportation and valid license required
PREFERED SKILLSDesktop & Server Support OS Windows (All Versions)eFolder Backup and Disaster Recovery solutionsSonicWALL / WatchGuard FirewallsPSA – ConnectWiseRMM – LabTech