Perpay Inc
Business Operations Specialist
Perpay Inc, Phila, Pennsylvania, United States, 19117
About the Role:We’re searching for talented, passionate Business Operations Specialists to serve as the face of Perpay to our rapidly growing customer base. In this role, you will gain exposure to several professional development tracks including Marketing, Commerce, and Accounting & Finance. As you rotate through multiple core functional areas, we will challenge you to elevate your contribution and shape the future of our platform. A Business Operations Specialist acts as Perpay’s eyes and ears, a liaison between the customer and internal teams.
Our greatest strength is our people and we’d love for you to be one of them!
Responsibilities:Initially
Serve as the point of contact across multiple support channels (chat, email, phone) to guide Perpay’s user base in their shopping and credit building journey
Drive key business outcomes that fuel growth such as sign-ups, approvals, conversion, and retention
Bridge information between Perpay members and our growing network of dropship vendors, to resolve supply chain issues.
Identify areas of improvement in both the user experience and internal processes and propose solutions.
Evaluate customer support data to inform user experience and product development projects.
As you show skill in handling responsibilities, you will be challenged to think critically about your professional trajectory at Perpay.
Working Towards
Carry out and oversee e-commerce processes, including customer returns, exchanges, and shipment claims
Execute daily payment reconciliation and fraud auditing to ensure the secure and successful transfer of payments
Collaborate with the Risk & Analytics team to manage delinquent borrower accounts and overall portfolio performance
Support marketing operations such as promotional email campaigns and brand management
Verify and maintain an internal database of employers and payroll systems
Build and maintain automated chat support systems based on customer support conversation data
Facilitate vendor relationships and manage the online storefront catalog
Measure and communicate user friction points to the Product team and propose UX solutions
Mentor and onboard new Business Operations team members
Develop training resources and lead training for new and existing team members
What You’ll Bring:
Undergraduate degree (BA/BS)
Completed undergraduate studies no earlier than June, 2020
Cumulative GPA of 3.0 or better
Excellent verbal and written communications skills
A rising star; you are passionate about exploring multiple professional development tracks
A self-starter; you are enthusiastic and excel at taking initiative
A communicator; you listen actively and articulate clearly when speaking and writing
A stickler for details; you are organized, attentive, and focused
A positive force; you are optimistic and confident
A chameleon; you are adaptable and continuously grow and develop
A first principles thinker; you look for the “why” in everything
Hey,
we know not everybody checks all the boxes, so if you’re interested, please apply because you could be just what we’re looking for!
#J-18808-Ljbffr
Our greatest strength is our people and we’d love for you to be one of them!
Responsibilities:Initially
Serve as the point of contact across multiple support channels (chat, email, phone) to guide Perpay’s user base in their shopping and credit building journey
Drive key business outcomes that fuel growth such as sign-ups, approvals, conversion, and retention
Bridge information between Perpay members and our growing network of dropship vendors, to resolve supply chain issues.
Identify areas of improvement in both the user experience and internal processes and propose solutions.
Evaluate customer support data to inform user experience and product development projects.
As you show skill in handling responsibilities, you will be challenged to think critically about your professional trajectory at Perpay.
Working Towards
Carry out and oversee e-commerce processes, including customer returns, exchanges, and shipment claims
Execute daily payment reconciliation and fraud auditing to ensure the secure and successful transfer of payments
Collaborate with the Risk & Analytics team to manage delinquent borrower accounts and overall portfolio performance
Support marketing operations such as promotional email campaigns and brand management
Verify and maintain an internal database of employers and payroll systems
Build and maintain automated chat support systems based on customer support conversation data
Facilitate vendor relationships and manage the online storefront catalog
Measure and communicate user friction points to the Product team and propose UX solutions
Mentor and onboard new Business Operations team members
Develop training resources and lead training for new and existing team members
What You’ll Bring:
Undergraduate degree (BA/BS)
Completed undergraduate studies no earlier than June, 2020
Cumulative GPA of 3.0 or better
Excellent verbal and written communications skills
A rising star; you are passionate about exploring multiple professional development tracks
A self-starter; you are enthusiastic and excel at taking initiative
A communicator; you listen actively and articulate clearly when speaking and writing
A stickler for details; you are organized, attentive, and focused
A positive force; you are optimistic and confident
A chameleon; you are adaptable and continuously grow and develop
A first principles thinker; you look for the “why” in everything
Hey,
we know not everybody checks all the boxes, so if you’re interested, please apply because you could be just what we’re looking for!
#J-18808-Ljbffr