Technical Services Project Manager

Job #

PR23154Job Title

Technical Services Project ManagerOffice Location

Roanoke, VA or Houston, TX preferredBusiness Function/Department

Energy & Infrastructure Solutions/Technical ServicesSales Territory, if applicable

N/AGeneral Role DescriptionLead and manage matrix teams to complete execution of service projects, requests, and agreements ensuring successful and timely analysis, resolution, and reporting of client issuesRole Accountabilities-

Serve as single point of contact for client service projects, agreements, and spare parts-

Monitor open service requests, coordinating cross-functional teams to resolve client installed base issues, obtain respective supplier root cause analysis, and provide corrective action reports to meet client expectations, escalating to immediate manager as necessary-

Drive client satisfaction through effective communication and order management, contract compliance, and meeting expectations with respect to safety, quality, and delivery-

Coordinate cross-functional project teams, including parent company resources and suppliers, for successful execution of service projects, ensuring that company objectives are met-

Provide timely updates on service project performance, status, and client relationship issues to immediate manager.-

Recommend and implement risk assessment and abatement plan to meet targets-

Identify opportunities and provide recommendations to business unit for improvements on installed base management, new solutions development, products, service features, and applications to drive business growth-

Produce and maintain records of service project communications, contract variations, projects, and business activities per corporate guidelines-

Design competitive and viable technical approaches to resolve client issues-

Produce accurate project execution estimates for cost and price evaluations of potential service orders-

Develop pricing strategies to maximize service project margins-

Evaluate supplier proposals to determine best technical and most economical solution for the application-

Identify opportunities, initiate, and execute process improvement initiatives in the organization-

Provide individual contributions necessary to meet client and business commitments-

Collect, analyze, and regularly report fleet data to managementGeneral Employee Accountabilities-

Bring full effort to bear on tasks assigned by manager-

Give manager best advice-

Give earliest notice when work cannot be delivered as specified-

Cooperate and collaborate with peers and interact cross-organizationally as specified by manager-

Exemplify Company Core Values:

Integrity, Client Focus, Team Orientation, and Personal Commitment-

Comply with all Company policies, practices, and procedures and all regulations and laws-

Recommend viable improvements proactively-

Ensure effective utilization of business tools and processesMinimum Qualifications-

Bachelor’s Degree in Electrical, Mechanical, or Computer Engineering or related field or equivalent via education and/or work experience-

2 years of project, engineering, or technical leadership, or directing commercial transactions on projects in a technical environment-

Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts-

Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills-

Demonstrated continuous improvement in areas of responsibility-

Proficiency in MS Outlook, Excel, Word, and PowerPoint-

Availability to travel domestically and internationally 25% of the time, often on short noticePreferred Qualifications-

5 or more years of project management experience, including capital contracts in excess of $1M per contract-

5 or more years of systems or application engineering experience-

Demonstrated success in client facing, sales or marketing related-

Proficiency in Oracle-

Proficiency in MS Projects, AccessLink to TMEIC Corporation Americas website :

https://www.tmeic.com/.

To be considered an applicant for any available positions, individuals must complete an online job application for each posting.

A resume may be attached to the online application but is not considered a substitute for the information in the application.

Applications will be considered only for the specific position for which the application is submitted.EEO/AA/M/F/Vet/Disability Employer