Motion Recruitment
Tier 2/3 Support Analyst / Plano, TX
Motion Recruitment, Plano, Texas, us, 75086
A premier home builder that has offices throughout Texas is looking to bring on a Tier 2/3 Support Analyst to join their team in their Plano, TX office.
They are ideally looking for candidates with 5 years of experience providing tier one through three support, with a main focus on tier two and three support. In this role you'll be responsible for interacting with end users to setup, troubleshoot, and maintain the company's desktop and mobile computing environment by respond to calls, emails and in-person requests for technical assistance. The client is looking for candidates that have experience providing in person support to executives, addressing tickets with Jira, and other project work related to Desktop level 2 tasks.
This will be an onsite 3-6 month contract to hire position in Plano, TX.
Required Skills & Experience5+ Years of experience providing IT support in a customer/client facing roleWindows 10/11Microsoft Office 365PC troubleshooting and issue resolutionActive Directory and Group PolicyRemote Desktop Support and in person deskside supportExcellent oral and written communication skillsWhite glove supportThe Offer
Hourly rate on contractSalary + Benefits upon conversionYou will receive the following benefits:
Medical Insurance - Four medical plans to choose from for you and your familyDental & Orthodontia BenefitsVision BenefitsHealth Savings Account (HSA)Health and Dependent Care Flexible Spending AccountsVoluntary Life Insurance, Long-Term & Short-Term Disability InsuranceHospital Indemnity Insurance401(k) including match with pre and post-tax optionsPaid Sick Time LeaveLegal and Identity Protection PlansPre-tax Commuter Benefit529 College Saver Plan
Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.
Posted by:
Jillian Freesman
Specialization:
Technical Support
They are ideally looking for candidates with 5 years of experience providing tier one through three support, with a main focus on tier two and three support. In this role you'll be responsible for interacting with end users to setup, troubleshoot, and maintain the company's desktop and mobile computing environment by respond to calls, emails and in-person requests for technical assistance. The client is looking for candidates that have experience providing in person support to executives, addressing tickets with Jira, and other project work related to Desktop level 2 tasks.
This will be an onsite 3-6 month contract to hire position in Plano, TX.
Required Skills & Experience5+ Years of experience providing IT support in a customer/client facing roleWindows 10/11Microsoft Office 365PC troubleshooting and issue resolutionActive Directory and Group PolicyRemote Desktop Support and in person deskside supportExcellent oral and written communication skillsWhite glove supportThe Offer
Hourly rate on contractSalary + Benefits upon conversionYou will receive the following benefits:
Medical Insurance - Four medical plans to choose from for you and your familyDental & Orthodontia BenefitsVision BenefitsHealth Savings Account (HSA)Health and Dependent Care Flexible Spending AccountsVoluntary Life Insurance, Long-Term & Short-Term Disability InsuranceHospital Indemnity Insurance401(k) including match with pre and post-tax optionsPaid Sick Time LeaveLegal and Identity Protection PlansPre-tax Commuter Benefit529 College Saver Plan
Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.
Posted by:
Jillian Freesman
Specialization:
Technical Support