OpenTable
Account Manager
OpenTable, Fort Lauderdale, Florida, us, 33336
With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.In This Role, You Will
Cultivate and build upon existing high-level relationships to serve as a trusted advisor to restaurantsUnderstand customer needs and identify sales opportunities to sell premium marketing toolsBuild and apply data-driven presentations for ongoing business reviewsAchieve company goals and sales objectives set quarterlyTrack weekly meeting activity in SalesforceAssist restaurant management with configuration to optimize reservation flowAct as an advocate for restaurant customers and resolve cross-functional issuesAct as the high-level point of contact for restaurant customer concernsWork with the Marketing team to help design and implement restaurant-specific marketing programs and drive participation in promotional programsGather feedback from restaurants to suggest feature and functionality requirements for product upgradesEducate operators about trends in the industry and offer actionable, data driven insightsLead restaurant retention rate; aid in the re-signing of customers with expired contractsAbility to travel upwards of 30%Please Apply If
Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skillsA good listener, capable of understanding restaurants business objectivesDeep expertise in restaurant operations and management including comprehension of P&L and financial statementsAbility to work across many departments to take on problems and achieve resultsUnderstand implications on the restaurant business, including identifying new business opportunitiesAbility to handle objections and comfortable with a consultative sales approachConfident in the delivery of training and speaking in front of groupsExcellent social and organization skills: task prioritization, effective time managementStrong writing, presentation and interpersonal skillsAnalytical and data driven approach for making and supporting business decisionsKnowledge of Google Suite and understanding of Apple products and operating systemsAppreciate working in an unstructured and forward-thinking environmentBenefits
Generous paid vacationDay off on your birthdayCompany matched retirement plansHealth, dental and vision insurance plansFlexible Spending AccountsHeadspace SubscriptionDrinks, coffee, snacks, gamesFlexible hoursUniversal Paid Parental leaveNote for Connecticut Residents:
To receive estimated salary range information for this role pursuant to Connecticut's "An Act Concerning the Disclosure of Salary Range for a Vacant Position", email CTCareers@kayak.com. You must include the name of the position in your request.There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $70,000 - $80,000.In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: commission-based compensation; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.Diversity and Inclusion
We aspire to have a workplace that reflects all of the diverse communities we serve. We know that when we have diverse teams we produce more creative ideas, products, and better outcomes for our team members. OpenTable/KAYAK is proud to be an Equal Opportunity Employer, and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. Whoever you are, just be you.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Cultivate and build upon existing high-level relationships to serve as a trusted advisor to restaurantsUnderstand customer needs and identify sales opportunities to sell premium marketing toolsBuild and apply data-driven presentations for ongoing business reviewsAchieve company goals and sales objectives set quarterlyTrack weekly meeting activity in SalesforceAssist restaurant management with configuration to optimize reservation flowAct as an advocate for restaurant customers and resolve cross-functional issuesAct as the high-level point of contact for restaurant customer concernsWork with the Marketing team to help design and implement restaurant-specific marketing programs and drive participation in promotional programsGather feedback from restaurants to suggest feature and functionality requirements for product upgradesEducate operators about trends in the industry and offer actionable, data driven insightsLead restaurant retention rate; aid in the re-signing of customers with expired contractsAbility to travel upwards of 30%Please Apply If
Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skillsA good listener, capable of understanding restaurants business objectivesDeep expertise in restaurant operations and management including comprehension of P&L and financial statementsAbility to work across many departments to take on problems and achieve resultsUnderstand implications on the restaurant business, including identifying new business opportunitiesAbility to handle objections and comfortable with a consultative sales approachConfident in the delivery of training and speaking in front of groupsExcellent social and organization skills: task prioritization, effective time managementStrong writing, presentation and interpersonal skillsAnalytical and data driven approach for making and supporting business decisionsKnowledge of Google Suite and understanding of Apple products and operating systemsAppreciate working in an unstructured and forward-thinking environmentBenefits
Generous paid vacationDay off on your birthdayCompany matched retirement plansHealth, dental and vision insurance plansFlexible Spending AccountsHeadspace SubscriptionDrinks, coffee, snacks, gamesFlexible hoursUniversal Paid Parental leaveNote for Connecticut Residents:
To receive estimated salary range information for this role pursuant to Connecticut's "An Act Concerning the Disclosure of Salary Range for a Vacant Position", email CTCareers@kayak.com. You must include the name of the position in your request.There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $70,000 - $80,000.In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: commission-based compensation; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.Diversity and Inclusion
We aspire to have a workplace that reflects all of the diverse communities we serve. We know that when we have diverse teams we produce more creative ideas, products, and better outcomes for our team members. OpenTable/KAYAK is proud to be an Equal Opportunity Employer, and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. Whoever you are, just be you.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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