World Class Automotive Organization
Randall Reed's Planet Ford 635 - Automotive Service Advisor
World Class Automotive Organization, Dallas, Texas, United States, 75215
Randall Reed's Planet Ford 635 - Automotive Service Advisor
Email A Resume Directly To: Sheena Sharapata at SSharapata@WCAO.net
Job Description
Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.
Job Responsibilities
Attitude is everything—greet service department customers promptly and courteously
Listen to each customer and clearly articulate repair needs to techs
Upsell recommended/additional services using low-pressure, high-integrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Compensation
Compensation is based on experience and commensurate with Fortune 500 companies.
Benefits
We strive for a superior customer experience and believe our Associates should have the same superior experience. We believe in building a long term relationship with each Associate offering the following benefits:
401K
Health Insurance
Dental Insurance
Disability & Life Insurance
Paid holidays
Flexible work schedule
Randall Reed’s World Class Automotive Group also offers educational and long term career assistance:
World Class University
New hire orientation
OJT on the job training
Manufacturer’s certification processes
Soft skills / work process training
#J-18808-Ljbffr
Email A Resume Directly To: Sheena Sharapata at SSharapata@WCAO.net
Job Description
Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.
Job Responsibilities
Attitude is everything—greet service department customers promptly and courteously
Listen to each customer and clearly articulate repair needs to techs
Upsell recommended/additional services using low-pressure, high-integrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Compensation
Compensation is based on experience and commensurate with Fortune 500 companies.
Benefits
We strive for a superior customer experience and believe our Associates should have the same superior experience. We believe in building a long term relationship with each Associate offering the following benefits:
401K
Health Insurance
Dental Insurance
Disability & Life Insurance
Paid holidays
Flexible work schedule
Randall Reed’s World Class Automotive Group also offers educational and long term career assistance:
World Class University
New hire orientation
OJT on the job training
Manufacturer’s certification processes
Soft skills / work process training
#J-18808-Ljbffr