Sheehy Auto Stores, Inc.
Automotive Service Advisor
Sheehy Auto Stores, Inc., Gaithersburg, Maryland, us, 20883
Sheehy Auto Stores is honored to win the 2024 Richmond Times Dispatch & Washington Post Top Workplaces Award!!!
Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team!
Sheehy Auto Stores is seeking
Service Advisors
to join our team. Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are met, our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service--someone equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.
Benefits
Health, Vision, and Dental Insurance
Paid Maternity & Paternity after one year of employment
Paid Training
Career Advancement
401(K) and profit sharing
Compensation based on experience and performance; $50K up to $200K!
Responsibilities
Attitude is everything—greet service department customers promptly and courteously
Listen to each customer and articulate repair needs to techs
Upsell recommended/additional services using low-pressure, high-integrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of the progress
Sell and manage extended warranties
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pickup
Review and explain repairs and associated costs to customers
Handle minor customer concerns and complaints
Keep the Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores by dealership standards
Requirements
Previous experience as a Service Advisor is preferred
Reynolds & Reynolds or similar DMS proficiency preferred
Must have strong customer communication skills both in-person and on the phone
Strong organizational skills
Must be able to manage in a fast-paced work environment with limited supervision
Comply with all federal, state and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property
Authorized to work in the USA
Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening
Must have a valid driver's license
Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.
Sheehy Auto Stores is an Equal Employment Opportunity Employer
#J-18808-Ljbffr
Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team!
Sheehy Auto Stores is seeking
Service Advisors
to join our team. Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are met, our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service--someone equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.
Benefits
Health, Vision, and Dental Insurance
Paid Maternity & Paternity after one year of employment
Paid Training
Career Advancement
401(K) and profit sharing
Compensation based on experience and performance; $50K up to $200K!
Responsibilities
Attitude is everything—greet service department customers promptly and courteously
Listen to each customer and articulate repair needs to techs
Upsell recommended/additional services using low-pressure, high-integrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of the progress
Sell and manage extended warranties
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pickup
Review and explain repairs and associated costs to customers
Handle minor customer concerns and complaints
Keep the Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores by dealership standards
Requirements
Previous experience as a Service Advisor is preferred
Reynolds & Reynolds or similar DMS proficiency preferred
Must have strong customer communication skills both in-person and on the phone
Strong organizational skills
Must be able to manage in a fast-paced work environment with limited supervision
Comply with all federal, state and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property
Authorized to work in the USA
Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening
Must have a valid driver's license
Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.
Sheehy Auto Stores is an Equal Employment Opportunity Employer
#J-18808-Ljbffr