i.g. Burton
Automotive Service Advisor - Glen Burnie, MD
i.g. Burton, Glen Burnie, Maryland, United States, 21060
Automotive Service Advisor – Glen Burnie, MD
Join the Award-Winning Team at i.g. Burton Auto Group.
If you’re looking for a great opportunity with appreciation and involvement in your career, your search is complete. For years we have provided career opportunities with excellent compensation packages for eager individuals that want to grow.
As a
Service Advisor
with
i.g. Burton Auto Group , you will be providing outstanding service to all our service customers. This position serves as the liaison between the Service Technician and customers. The
Service Advisor
will explain all the necessary repairs that are needed on the customer’s vehicle as well as routine maintenance that may be due. You are in charge of making sure the customer is completely taken care of and leaving happy with their vehicle.
This position is Monday-Friday with NO WEEKEND WORK.
Job Responsibilities
Greet service department customers promptly and courteously—attitude is everything!
Listen to customers and clearly translate repair needs to techs
Inform customers of needed/ recommended factory maintenance
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Manage extended service contracts
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Job Qualifications
Dealership experience a plus
Bi-lingual a HUGE plus
Energetic/go-getter
Ability to work in a fast-paced environment
A love for cars and helping customers with their vehicle needs
Experience with Reynolds & Reynolds a plus
Sales experience
Benefits:
Health Insurance
Dental Insurance
Vision
Short Term Disability
Long Term Disability
Life Insurance
Paid Time Off
401K
Paid Holidays
About Our Dealership
Since 1908, i.g. Burton & Company, Inc has provided employment opportunities to thousands of different people on Delmarva. Many have included families with multiple generations becoming a part of our history in the automotive business. Our growth and continued history depend on it. If you want a career for a lifetime, we want you.
Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, national origin, ancestry, genetic information, hair textures, afro hairstyles, or protected hairstyles, color, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.
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Join the Award-Winning Team at i.g. Burton Auto Group.
If you’re looking for a great opportunity with appreciation and involvement in your career, your search is complete. For years we have provided career opportunities with excellent compensation packages for eager individuals that want to grow.
As a
Service Advisor
with
i.g. Burton Auto Group , you will be providing outstanding service to all our service customers. This position serves as the liaison between the Service Technician and customers. The
Service Advisor
will explain all the necessary repairs that are needed on the customer’s vehicle as well as routine maintenance that may be due. You are in charge of making sure the customer is completely taken care of and leaving happy with their vehicle.
This position is Monday-Friday with NO WEEKEND WORK.
Job Responsibilities
Greet service department customers promptly and courteously—attitude is everything!
Listen to customers and clearly translate repair needs to techs
Inform customers of needed/ recommended factory maintenance
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Manage extended service contracts
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Job Qualifications
Dealership experience a plus
Bi-lingual a HUGE plus
Energetic/go-getter
Ability to work in a fast-paced environment
A love for cars and helping customers with their vehicle needs
Experience with Reynolds & Reynolds a plus
Sales experience
Benefits:
Health Insurance
Dental Insurance
Vision
Short Term Disability
Long Term Disability
Life Insurance
Paid Time Off
401K
Paid Holidays
About Our Dealership
Since 1908, i.g. Burton & Company, Inc has provided employment opportunities to thousands of different people on Delmarva. Many have included families with multiple generations becoming a part of our history in the automotive business. Our growth and continued history depend on it. If you want a career for a lifetime, we want you.
Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, national origin, ancestry, genetic information, hair textures, afro hairstyles, or protected hairstyles, color, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.
#J-18808-Ljbffr