3232 Hotel LLC
Front Desk Agent
3232 Hotel LLC, New York, New York, us, 10261
Benefits:
401(k)
Employee discounts
Paid time off
A boutique hotel in midtown Manhattan with a bar and restaurant, looking for an evening front desk agent to add to our team in a full time position. The position is for the 4pm to 12am shift. The front desk agent is integral to ensuring guest satisfaction and security. The desirable candidate will have a great personality, be highly motivated, and be extremely reliable in a self-managing role. Opportunities for overtime are often available.
Duties:
Cover front desk at all times, check in guests and monitor who is entering the property
Provide incoming guests with correct room based on reservation details, as well as information on services offered by the hotel
Respond to and log all guest concerns and requests
Field outside phone calls and provide information about the hotel and current availability
Post additional charges to guest folios, as well as update system for any cancellations or changes to reservations
Accept walk-in guests and be able to appropriately charge them for available rooms
Verify guests have valid credit information on file before allowing check-in
Track and respond to guest requests using our cloud-based internal system
Qualifications:
High school diploma or equivalent required
Able to work a flexible schedule, including weekends and holidays
Comfortable learning and working with cloud-based hotel management software
Experience in a hotel front desk position or comparable customer service role is a plus
Fluency in a secondary language (Spanish, French, etc.) is a plus, but not a requirement
401(k)
Employee discounts
Paid time off
A boutique hotel in midtown Manhattan with a bar and restaurant, looking for an evening front desk agent to add to our team in a full time position. The position is for the 4pm to 12am shift. The front desk agent is integral to ensuring guest satisfaction and security. The desirable candidate will have a great personality, be highly motivated, and be extremely reliable in a self-managing role. Opportunities for overtime are often available.
Duties:
Cover front desk at all times, check in guests and monitor who is entering the property
Provide incoming guests with correct room based on reservation details, as well as information on services offered by the hotel
Respond to and log all guest concerns and requests
Field outside phone calls and provide information about the hotel and current availability
Post additional charges to guest folios, as well as update system for any cancellations or changes to reservations
Accept walk-in guests and be able to appropriately charge them for available rooms
Verify guests have valid credit information on file before allowing check-in
Track and respond to guest requests using our cloud-based internal system
Qualifications:
High school diploma or equivalent required
Able to work a flexible schedule, including weekends and holidays
Comfortable learning and working with cloud-based hotel management software
Experience in a hotel front desk position or comparable customer service role is a plus
Fluency in a secondary language (Spanish, French, etc.) is a plus, but not a requirement