Massachusetts Nonprofit Network
Shelter Services Director
Massachusetts Nonprofit Network, New Bedford, Massachusetts, us, 02746
Job Purpose
The Shelter Services Director leads a team responsible for providing housing, food, and programs to help women, and sometimes their children, escape domestic violence and develop skills that will prepare them for life after shelter. One of the three shelters also supports those who need longer-term recovery to address substance misuse and/or trauma.
Direct Reports
Six Shelter Managers
Responsibilities
Develop and implement the strategic vision and goals for Shelter Services in alignment with The Women’s Center mission and objectives.Interview and train new staff. Provide ongoing coaching and feedback. Ensure that all staff receive professional development to deliver high levels of service. Create an environment of individual accountability and teamwork.Manage and supervise the staff responsible for the 24/7 operation of residential shelters.Collaborate with other Directors and staff to facilitate integrated services and coordinate client care.Develop and oversee programs and services that provide housing, food, and support to women and children fleeing domestic violence and sexual assault and those who need longer-term recovery to address substance misuse and/or trauma.Oversee the provision of case management, including counseling, court advocacy, psychiatric care, medical advocacy, and other supportive services to participants.Review all intakes for appropriateness and approve or deny.Develop and implement programs and services that meet the unique needs of women battling substance misuse.Collaborate with community partners to provide referrals for comprehensive services to participants.Monitor program best practices, performance, and outcomes and implement continuous quality improvement strategies.Ensure that services are provided in compliance with all legal and regulatory requirements including clinical supervision.Oversee and manage services provided via the 24/7 hotline.Oversee collaboration and referrals from Department of Child and Families.Oversee use of hotel for emergency shelter, managing relationships with local businesses.Oversee and support staff in managing shelter budgets.Other duties as assigned.
Skills and AbilitiesTWC core competencies: Adaptability, collaboration, communication, equity and social justice mindset, mission orientation, ownership.Strong leadership skills with the ability to develop and communicate a strategic vision for Shelter Services.Listening: Practices attentive and active listening. Has the patience to hear people out. Can accurately restate the opinions of others even when they disagree.Communicating Effectively: Can get clear and succinct messages across that have the desired effect in a variety of settings: Written, one-on-one meetings, small and large groups, with peers, direct reports, and bosses; inside and outside the organization.Managing Direct Reports: Effectively delegates and holds people responsible for their work, providing professional development opportunities. Provides ongoing feedback (positive and negative), coaching direct reports in a supportive and empowering way. Treats direct reports equitably, doesn’t give preferential treatment. Deals with performance issues firmly, candidly and in a timely manner.Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions. Looks beyond the obvious and doesn’t stop at the first answers. Proactively addresses and presents potential solutions to problems.Planning and Prioritizing: Accurately scopes out length and difficulty of tasks and projects. Sets objectives and goals and ways to evaluate results. Spends time and the time of others on what’s important. Creates focus and eliminates roadblocks.Familiar with legal and regulatory requirements as well as knowledge of best practices in the field of domestic violence and sexual assault, and substance misuse.Technology savvy – proficient with Microsoft Office and SharePoint.
Education and ExperienceBachelor's degree in social work, psychology, counseling, public administration, or related field.Licensed mental health professional (LICSW) in Massachusetts preferred.Six years’ experience in domestic violence shelter support, counseling, advocacy, or related field.Four years’ experience in staff supervision, training, and development; proficient leading and managing people in a social service setting.Two years’ experience in program management, developing and implementing survivor-centered, trauma-informed, and culturally competent programs and services; preferably in a non-profit or social service setting.
BenefitsHealth, dental, vision, life insurance, flexible spending account (FSA), retirement savings plan.Vacation, personal, sick time off and paid holidays.A supportive and inclusive work environment.
The Women’s Center has a diverse workforce that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. The Women’s Center does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factors protected under federal, state and local law. The Women’s Center celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.#J-18808-Ljbffr
The Shelter Services Director leads a team responsible for providing housing, food, and programs to help women, and sometimes their children, escape domestic violence and develop skills that will prepare them for life after shelter. One of the three shelters also supports those who need longer-term recovery to address substance misuse and/or trauma.
Direct Reports
Six Shelter Managers
Responsibilities
Develop and implement the strategic vision and goals for Shelter Services in alignment with The Women’s Center mission and objectives.Interview and train new staff. Provide ongoing coaching and feedback. Ensure that all staff receive professional development to deliver high levels of service. Create an environment of individual accountability and teamwork.Manage and supervise the staff responsible for the 24/7 operation of residential shelters.Collaborate with other Directors and staff to facilitate integrated services and coordinate client care.Develop and oversee programs and services that provide housing, food, and support to women and children fleeing domestic violence and sexual assault and those who need longer-term recovery to address substance misuse and/or trauma.Oversee the provision of case management, including counseling, court advocacy, psychiatric care, medical advocacy, and other supportive services to participants.Review all intakes for appropriateness and approve or deny.Develop and implement programs and services that meet the unique needs of women battling substance misuse.Collaborate with community partners to provide referrals for comprehensive services to participants.Monitor program best practices, performance, and outcomes and implement continuous quality improvement strategies.Ensure that services are provided in compliance with all legal and regulatory requirements including clinical supervision.Oversee and manage services provided via the 24/7 hotline.Oversee collaboration and referrals from Department of Child and Families.Oversee use of hotel for emergency shelter, managing relationships with local businesses.Oversee and support staff in managing shelter budgets.Other duties as assigned.
Skills and AbilitiesTWC core competencies: Adaptability, collaboration, communication, equity and social justice mindset, mission orientation, ownership.Strong leadership skills with the ability to develop and communicate a strategic vision for Shelter Services.Listening: Practices attentive and active listening. Has the patience to hear people out. Can accurately restate the opinions of others even when they disagree.Communicating Effectively: Can get clear and succinct messages across that have the desired effect in a variety of settings: Written, one-on-one meetings, small and large groups, with peers, direct reports, and bosses; inside and outside the organization.Managing Direct Reports: Effectively delegates and holds people responsible for their work, providing professional development opportunities. Provides ongoing feedback (positive and negative), coaching direct reports in a supportive and empowering way. Treats direct reports equitably, doesn’t give preferential treatment. Deals with performance issues firmly, candidly and in a timely manner.Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions. Looks beyond the obvious and doesn’t stop at the first answers. Proactively addresses and presents potential solutions to problems.Planning and Prioritizing: Accurately scopes out length and difficulty of tasks and projects. Sets objectives and goals and ways to evaluate results. Spends time and the time of others on what’s important. Creates focus and eliminates roadblocks.Familiar with legal and regulatory requirements as well as knowledge of best practices in the field of domestic violence and sexual assault, and substance misuse.Technology savvy – proficient with Microsoft Office and SharePoint.
Education and ExperienceBachelor's degree in social work, psychology, counseling, public administration, or related field.Licensed mental health professional (LICSW) in Massachusetts preferred.Six years’ experience in domestic violence shelter support, counseling, advocacy, or related field.Four years’ experience in staff supervision, training, and development; proficient leading and managing people in a social service setting.Two years’ experience in program management, developing and implementing survivor-centered, trauma-informed, and culturally competent programs and services; preferably in a non-profit or social service setting.
BenefitsHealth, dental, vision, life insurance, flexible spending account (FSA), retirement savings plan.Vacation, personal, sick time off and paid holidays.A supportive and inclusive work environment.
The Women’s Center has a diverse workforce that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. The Women’s Center does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factors protected under federal, state and local law. The Women’s Center celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.#J-18808-Ljbffr