Overjet
Enterprise Customer Success Manager
Overjet, Boston, Massachusetts, us, 02298
Overjet is on a mission to improve oral healthcare for all. We do this by building dental artificial intelligence (AI) into products that help dental payers and providers ensure the best patient care.Our cutting-edge AI technology encodes dentist-level training and analysis into scalable software tools. Today, our flagship products are used by some of the country’s largest insurance companies, dental support organizations, and dental practices. We’re building an ambitious team of data scientists, software engineers, clinicians, and business thinkers and doers.The Role
We’re looking for a detail-oriented and process-driven Customer Success Manager who will be responsible for ensuring our customers thrive with Overjet’s software platform.Responsibilities
Managing enterprise Accounts and primarily working with dental offices leadership or central office leadershipExecute the customer success strategy, focusing on high touch points and relationship building with dental officesAchieve individual metrics and KPIs designed to utilize a data based approach within the Customer Success TeamAssist in improving processes around account setup, implementation, training, and ongoing account review and modification to minimize churn and support account expansionPlan account expansion initiatives and targeted campaigns for accounts with lower usageConduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levelsEmploy the total office concept, ensuring every member of the dental office staff is engagedUpsell new modules and software additions to existing customersQualifications
5+ years of experience in customer success in SAAS or similar productPrevious Experience with renewalsExcellent communication and interpersonal skillsBachelor’s degree or extensive experienceExperience in Management ConsultingExcitement to learn about artificial intelligence, insurance, dentistry, and technologyStrong work ethic and hustle to achieve results in a high-growth startup environmentExperience in insurance, dental/healthcare, startups, or B2B software is a plus but not requiredWhy Overjet?
Competitive Compensation and EquityFully Remote Working Policy for US Based Employees401k plans with a matching programMedical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium coveredLife and AD+D Insurance8 weeks Paid Parental LeaveOptional HSA with Employer contributionFlexible PTO and Paid HolidaysAnnual Learning and Development StipendWork from Home StipendOverjet's Values
Ambition: We set ambitious goals and strive for excellence.Velocity: We focus, act with urgency, and deliver results.Ownership: We take ownership, dive deep and solve problems.Win-win: We play to win, setting ourselves and our customers up for success.Growth: We stay curious, seek feedback, and continuously learn and grow.Company Recognition
2024 — #48 on BuiltIn's Best Places to Work 20242023 — #29 on Linkedin's Top Startups 2023: The 50 U.S. companies on the rise2023 — Fast Company World Changing Ideas for Overjet’s FDA-cleared dental AI2023 — Fast Company World Most Innovative Companies2023 — Fast Company Top 10 Healthcare Companies in the World2022 AI-50 Forbes2022 22 Start-ups to Watch in 2022 - Built in Boston2021 AI 100 Ranking, showcasing the 100 most promising private artificial intelligence companies in the world - CB Insights2021 Digital Health 150, highlighting the 150 most promising private digital health companies in the world - CB Insights2020 & 2019 Digital Health 150 - CB InsightsEEOC
Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.
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We’re looking for a detail-oriented and process-driven Customer Success Manager who will be responsible for ensuring our customers thrive with Overjet’s software platform.Responsibilities
Managing enterprise Accounts and primarily working with dental offices leadership or central office leadershipExecute the customer success strategy, focusing on high touch points and relationship building with dental officesAchieve individual metrics and KPIs designed to utilize a data based approach within the Customer Success TeamAssist in improving processes around account setup, implementation, training, and ongoing account review and modification to minimize churn and support account expansionPlan account expansion initiatives and targeted campaigns for accounts with lower usageConduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levelsEmploy the total office concept, ensuring every member of the dental office staff is engagedUpsell new modules and software additions to existing customersQualifications
5+ years of experience in customer success in SAAS or similar productPrevious Experience with renewalsExcellent communication and interpersonal skillsBachelor’s degree or extensive experienceExperience in Management ConsultingExcitement to learn about artificial intelligence, insurance, dentistry, and technologyStrong work ethic and hustle to achieve results in a high-growth startup environmentExperience in insurance, dental/healthcare, startups, or B2B software is a plus but not requiredWhy Overjet?
Competitive Compensation and EquityFully Remote Working Policy for US Based Employees401k plans with a matching programMedical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium coveredLife and AD+D Insurance8 weeks Paid Parental LeaveOptional HSA with Employer contributionFlexible PTO and Paid HolidaysAnnual Learning and Development StipendWork from Home StipendOverjet's Values
Ambition: We set ambitious goals and strive for excellence.Velocity: We focus, act with urgency, and deliver results.Ownership: We take ownership, dive deep and solve problems.Win-win: We play to win, setting ourselves and our customers up for success.Growth: We stay curious, seek feedback, and continuously learn and grow.Company Recognition
2024 — #48 on BuiltIn's Best Places to Work 20242023 — #29 on Linkedin's Top Startups 2023: The 50 U.S. companies on the rise2023 — Fast Company World Changing Ideas for Overjet’s FDA-cleared dental AI2023 — Fast Company World Most Innovative Companies2023 — Fast Company Top 10 Healthcare Companies in the World2022 AI-50 Forbes2022 22 Start-ups to Watch in 2022 - Built in Boston2021 AI 100 Ranking, showcasing the 100 most promising private artificial intelligence companies in the world - CB Insights2021 Digital Health 150, highlighting the 150 most promising private digital health companies in the world - CB Insights2020 & 2019 Digital Health 150 - CB InsightsEEOC
Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.
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