Overjet
SMB Customer Success Manager
Overjet, Boston, Massachusetts, us, 02298
Overjet is on a mission to improve oral health for all.
Our cutting-edge artificial intelligence technology encodes dentist-level training and analysis into scalable software tools. Today, our flagship products are used by some of the country’s largest insurance companies, dental support organizations, and dental practices to enable the best patient care.
We’re building an ambitious team of data scientists, software engineers, clinicians, and business thinkers and doers.
Overjet is backed by an amazing consortium of Venture Capital including General Catalyst, Insight Partners, Crosslink Capital and the E14 Fund. The company has raised nearly $80 million in capital to accelerate talent acquisition and product development driven by strong demand for Overjet’s dental AI.
The Role
We’re looking for a detail-oriented and process-driven Customer Success Manager who will be responsible for ensuring our SMB customers thrive with Overjet’s software platform. This person will be integral to the success of our private practice clients, with a keen focus on reducing churn + solving complex challenges as they arise.
Responsibilities
Managing hundreds of SMB accounts, working primarily with dental office leadershipUse data to create project plans that increase customer usage and customer ROIAct as a product expert answering reactive needs for your customers and proactively calling out areas of opportunityDevelop and execute save plans based on leading indicators or customer concernsDevelop and document repeatable plays and resources for other team membersSupport the “total office” concept, ensuring every member of the dental office staff is engagedPartner with the operations team to develop automation to allow you to serve a large SMB book of businessDrive expansions and upsell of new modules and software additions to existing customersPartner with leadership to help mold the future of SMB Customer Success at OverjetQualifications3+ years of experience in customer success in B2B SaaS requiredExcellent communication and interpersonal skillsExceptional organizational skillsExcitement to learn about artificial intelligence and dentistryStrong work ethic to achieve results in a high-growth startup environmentExperience in insurance, dental, and healthcare is a plus but not requiredWhy Overjet?Competitive Compensation and EquityFully Remote Working Policy for US Based Employees401k plans with a matching programMedical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium coveredLife and AD+D Insurance8 weeks Paid Parental LeaveOptional HSA with Employer contributionFlexible Time Off and company paid holidaysAnnual Learning and Development StipendWork from Home StipendOverjet's ValuesExcellence: We set ambitious goals and strive for excellence.Velocity: We focus, act with urgency, and deliver results.Ownership: We take ownership, dive deep and solve problems.Win-win: We play to win, setting ourselves and our customers up for success.Growth: We stay curious, seek feedback, and continuously learn and grow.Company Recognition2024 — #48 on BuiltIn's Best Places to Work 20242023 — #29 on Linkedin's Top Startups 2023: The 50 U.S. companies on the rise2023 — Fast Company World Changing Ideas for Overjet’s FDA-cleared dental AI2023 — Fast Company World Most Innovative Companies2023 — Fast Company Top 10 Healthcare Companies in the World2022 AI-50 Forbes2022 22 Start-ups to Watch in 2022 - Built in Boston2021 AI 100 Ranking, showcasing the 100 most promising private artificial intelligence companies in the world - CB Insights2021 Digital Health 150, highlighting the 150 most promising private digital health companies in the world - CB Insights2020 & 2019 Digital Health 150 - CB InsightsEEOCOverjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!
If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.#J-18808-Ljbffr
Our cutting-edge artificial intelligence technology encodes dentist-level training and analysis into scalable software tools. Today, our flagship products are used by some of the country’s largest insurance companies, dental support organizations, and dental practices to enable the best patient care.
We’re building an ambitious team of data scientists, software engineers, clinicians, and business thinkers and doers.
Overjet is backed by an amazing consortium of Venture Capital including General Catalyst, Insight Partners, Crosslink Capital and the E14 Fund. The company has raised nearly $80 million in capital to accelerate talent acquisition and product development driven by strong demand for Overjet’s dental AI.
The Role
We’re looking for a detail-oriented and process-driven Customer Success Manager who will be responsible for ensuring our SMB customers thrive with Overjet’s software platform. This person will be integral to the success of our private practice clients, with a keen focus on reducing churn + solving complex challenges as they arise.
Responsibilities
Managing hundreds of SMB accounts, working primarily with dental office leadershipUse data to create project plans that increase customer usage and customer ROIAct as a product expert answering reactive needs for your customers and proactively calling out areas of opportunityDevelop and execute save plans based on leading indicators or customer concernsDevelop and document repeatable plays and resources for other team membersSupport the “total office” concept, ensuring every member of the dental office staff is engagedPartner with the operations team to develop automation to allow you to serve a large SMB book of businessDrive expansions and upsell of new modules and software additions to existing customersPartner with leadership to help mold the future of SMB Customer Success at OverjetQualifications3+ years of experience in customer success in B2B SaaS requiredExcellent communication and interpersonal skillsExceptional organizational skillsExcitement to learn about artificial intelligence and dentistryStrong work ethic to achieve results in a high-growth startup environmentExperience in insurance, dental, and healthcare is a plus but not requiredWhy Overjet?Competitive Compensation and EquityFully Remote Working Policy for US Based Employees401k plans with a matching programMedical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium coveredLife and AD+D Insurance8 weeks Paid Parental LeaveOptional HSA with Employer contributionFlexible Time Off and company paid holidaysAnnual Learning and Development StipendWork from Home StipendOverjet's ValuesExcellence: We set ambitious goals and strive for excellence.Velocity: We focus, act with urgency, and deliver results.Ownership: We take ownership, dive deep and solve problems.Win-win: We play to win, setting ourselves and our customers up for success.Growth: We stay curious, seek feedback, and continuously learn and grow.Company Recognition2024 — #48 on BuiltIn's Best Places to Work 20242023 — #29 on Linkedin's Top Startups 2023: The 50 U.S. companies on the rise2023 — Fast Company World Changing Ideas for Overjet’s FDA-cleared dental AI2023 — Fast Company World Most Innovative Companies2023 — Fast Company Top 10 Healthcare Companies in the World2022 AI-50 Forbes2022 22 Start-ups to Watch in 2022 - Built in Boston2021 AI 100 Ranking, showcasing the 100 most promising private artificial intelligence companies in the world - CB Insights2021 Digital Health 150, highlighting the 150 most promising private digital health companies in the world - CB Insights2020 & 2019 Digital Health 150 - CB InsightsEEOCOverjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!
If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.#J-18808-Ljbffr