Rev Ops Lead

About usScribe is where exceptional people come to do the best work of their careers. We are a Series A, product-led growth startup based in SF. Scribe automatically creates step-by-step guides for any process, putting an end to hours spent taking screenshots and running training sessions. We’ve helped over a million users in 100+ countries document and share what they know. We have raised $55M in funding from top investors and are growing our revenue, user base, and product very quickly. Come join us in our mission to unleash and up-level the world’s know-how!How we workWe are builders aspiring to master our crafts. We care deeply about our teammates and want to win, together. We embrace the following values:A strong sense of ownershipDefaulting to actionHumans over everything elseA continuous learning and growth mindsetHigh performance, high-velocity outputA supportive, respectful and transparent work environmentAbout the roleThe Rev Ops Lead will help to enable our Sales, Marketing & Success teams to understand business health and hit their goals through improved strategy, automated processes, and effective reporting via dashboards and forecasts. We are looking for a motivated, data-driven, results-oriented individual who can partner with leadership to drive efficient outcomes for our PLG motion. As a founding member of the Rev Ops team, you’ll have the unique opportunity to shape a brand new function responsible for building and continuously improving the systems needed to unlock the next phase of Scribe’s exponential growth.Examples of what you’ll be doingTooling & Enablement:Own revenue tech stack, integrations, roadmap, and workflows. Drive implementation of new billing/accounting systems as part of our scale strategyEnsure all of our go-to-market systems and Sales/Success processes operate efficiently and scale according to our company growth plansImprove data quality, analysis and reporting through data administration and recommended toolingInvoicing & Accounting:Manage day-to-day accounting of revenue cycle from order management, invoicing and collectionsData & Business Insights:Leverage data to identify gaps and strategic areas of improvement for sales & success teamsOversee reporting, tracking and analysis of funnel metrics, helping maintain clear visibility of GTM activities and their effectivenessOwn high level of data accuracy within Salesforce in regards to pipeline, bookings, product book, etcPlanning:Work with leadership to help set OKRs and revenue targetsInform incentive and commissions constructionYou could be a great fit ifYou are an operations person through and through. You think in terms of systems and processes and love to build for efficiency, accuracy, and scale. You know Lead to Order and Order to Cash workflows inside and out, and are equally excited to whiteboard a system architecture and dive into integration code. You communicate clearly with myriad stakeholders across the business and are excited to collaborate in cross-functional teams to meet your objectives.The ideal candidate can design processes and data flows that meet the needs of our business today, while also serving as a solid foundation as the department grows. You are commercially minded, but think deeply about the day-to-day activities of our reps and how to reduce friction in the customer journey.If you’ve had marketing, sales or CS operations experience and have opinions on building seamless processes and strong data structures, we’d love to hear from you!Qualifications4+ years of experience in Sales Operations / Business Operations / Revenue Operations at rapidly growing SaaS organizationDeep knowledge of Lead to Order & Order to Cash workflowsExperience working within Salesforce or similar CRM, Stripe or equivalent SaaS billing platforms, QuickBooks or equivalent accounting toolsExperience building integrations using custom APIs and out-of-the-box connectorsAbility to work with large, complex data sets within Excel / google sheets and provide business insightsClear demonstration of hitting and exceeding operational and project goalsHighly organized, detail oriented, and strong sense of urgencyStrong interpersonal, organizational, communication and decision-making skillsBonus: If you have an understanding of SaaS revenue recognitionWhat we can offer youSome of the nicest and smartest teammates you’ll ever work withCompetitive salariesComprehensive healthcare benefitsExciting and motivating equityUnlimited PTO401kParental LeaveCommuter/Remote benefitsWFH StipendCompensation$100k-$140k USD salary + equityWe consider several factors when determining compensation, including location, experience, and other job-related factors.

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