Toyota of Pasadena
Service BDC Agent
Toyota of Pasadena, Pasadena, California, United States, 91122
The Service BDC Agent will do the following:
Answer all customer calls promptly and professionally
Determine customer’s primary concern and schedule the necessary appointment
Establish and maintain great customer relationships that encourage repeat and referral business
Work as a team player and uphold the company’s standards of professionalism and integrity
Work with Service Advisors to ensure all customers are scheduled efficiently and timely
Make outbound calls to existing customers for follow-up or to schedule maintenance due on vehicle
Performs other duties as assigned
Will problem solve and communicate with customers (written and verbal)
Follow all company policies and procedures
Attend Training Sessions and Meetings as required.
The Service BDC Agent will possess the following:
Strong customer service skills
Previous inbound/outbound customer service, call center experience a must
Professional appearance and work ethic
Proficient computer skills, ability to manage multiple systems
Strong organizational and time management skills
Must be energetic, enthusiastic and team-oriented
Willing to submit to a pre-employment background check & drug screen
Benefits:
Medical Plan
Dental Plan
Vision Plan
401K Plan
Paid Vacation
Paid Training
Promote from within
Discounts on Products + Services
The Service BDC Agent Roles has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $17.00 and $17.00. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.
Answer all customer calls promptly and professionally
Determine customer’s primary concern and schedule the necessary appointment
Establish and maintain great customer relationships that encourage repeat and referral business
Work as a team player and uphold the company’s standards of professionalism and integrity
Work with Service Advisors to ensure all customers are scheduled efficiently and timely
Make outbound calls to existing customers for follow-up or to schedule maintenance due on vehicle
Performs other duties as assigned
Will problem solve and communicate with customers (written and verbal)
Follow all company policies and procedures
Attend Training Sessions and Meetings as required.
The Service BDC Agent will possess the following:
Strong customer service skills
Previous inbound/outbound customer service, call center experience a must
Professional appearance and work ethic
Proficient computer skills, ability to manage multiple systems
Strong organizational and time management skills
Must be energetic, enthusiastic and team-oriented
Willing to submit to a pre-employment background check & drug screen
Benefits:
Medical Plan
Dental Plan
Vision Plan
401K Plan
Paid Vacation
Paid Training
Promote from within
Discounts on Products + Services
The Service BDC Agent Roles has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $17.00 and $17.00. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.