Michigan First Credit Union
3rd Shift Call Center Representative
Michigan First Credit Union, Lathrup Village, Michigan, United States,
Location : Address
27000 Evergreen
Location : City
Lathrup Village
Location : Postal Code
48076
Responsibilities
Member Service Center Representative - 365 Live Call Center
Schedule:
Five days per week, 8 hours per day from 10:00pm-7:00am. The two days off per week will include either Saturday or Sunday.
Training:
This position has a 3 month long training period that takes place during the DAY SHIFT. Monday - Friday - 8:00pm-5:00pm. Applicants must be able to meet the training hours for the role in order to be considered.
Pay:
This position has a starting pay range of $16.00/hour-$18.00/hour, based on experience.
Summary:
Charismatic. Friendly. Problem solver. Team player. Does this sound like you? If so, we've got the perfect position for you in our Call Center.
Become a part of 365 Live, our 24-hour Call Center. As a Member Service Center Representative at Michigan First Credit Union, you'll be challenged to deliver five-star service while building relationships with our members. We're a family here, so outstanding teamwork is a must. Our number one goal is to make our members feel like they can call us for anything, anytime, and they'll be able to hang up the phone feeling confident and satisfied.
What You'll Do:Deliver stellar service to credit union members. No slackers here!Serve as a face (well, voice!) for our brand. Happy, confident, positive - that's who we are.Provide solutions. We want the critical thinkers, the expert interviewers, the stellar listeners. You'll need to be able to pinpoint a member's issue and talk them through the solution - whether it's a problem with online banking, account information, or just a general inquiry. You may even take some loan applications!Follow through. If you can deliver on promises and make sure all details are covered, you'll LOVE it here at Michigan First!Qualifications
What We Are Looking For:
Outgoing, personable candidates. You must truly love people to work here.Team members to work one of three shifts - we have opportunities around the clock!Previous retail/customer service experience.Call Center and/or financial institution experience is a plus.Strong computer skills. You'll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high quality experience for our members. They deserve the best!Education. You'll have to be able to learn our processes, products, and services quickly and thoroughly. That's what we're here for, after all! You'll need a high school diploma/GED. An Associate's degree in business or a related field is a plus!Who We Are
Michigan First Credit Union was founded more than 90 years ago by educators and now delivers world-class service to more than 165,000+ members at our branches throughout Michigan, and we're growing! We offer financial solutions for every life stage and seek to positively transform our members' lives through personalized service that meets their unique needs.
Simply put, Michigan First Credit Union's sole mission is to provide the highest quality member experience. Working here, you'll get to participate in a strong culture centered around service, professionalism, and growth.
Michigan First highlights:
500 team members30 locations spanning the Lansing area, Grand Rapids and Metro Detroit.Industry leader in community support and charitable giving through the Michigan First FoundationMember Services Call Center operates 24/7/365Over $1.5 Billion in assetsAwards Michigan First Credit Union has been the proud recipient of:
2023 Best & Brightest in the Nation2023 Best & Brightest in Metro Detroit2023 Best & Brightest in West Michigan2023 Best Credit Unions to Work For2023 Best Places to Work in Southeast Michigan2023 Channel 4 - Vote for the Best - Mortgage Lenders (1st Place)2023 Channel 4 - Vote for the Best - Credit Unions (3rd Place)2023 Detroit Free Press Top Workplaces2023 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)Benefits and perks of joining our award-winning team include:
Very competitive payLow-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance401(k) - 100% match up to 5% deferralTuition reimbursement for both Undergraduate and Graduate degree programAccess to a complimentary concierge service that assists with nearly any item on your to-do listFree, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker roomsWellness initiatives and events throughout the year to help team members stay healthyLoan discounts for certain secured and unsecured loans and mortgagesOpportunities for pay increases, incentives and profit-sharing, based on performanceOnsite subsidized top notch Cafe 26 for team members' useOnsite bowling center
Michigan First Credit Union is an Equal Opportunity Employer.
27000 Evergreen
Location : City
Lathrup Village
Location : Postal Code
48076
Responsibilities
Member Service Center Representative - 365 Live Call Center
Schedule:
Five days per week, 8 hours per day from 10:00pm-7:00am. The two days off per week will include either Saturday or Sunday.
Training:
This position has a 3 month long training period that takes place during the DAY SHIFT. Monday - Friday - 8:00pm-5:00pm. Applicants must be able to meet the training hours for the role in order to be considered.
Pay:
This position has a starting pay range of $16.00/hour-$18.00/hour, based on experience.
Summary:
Charismatic. Friendly. Problem solver. Team player. Does this sound like you? If so, we've got the perfect position for you in our Call Center.
Become a part of 365 Live, our 24-hour Call Center. As a Member Service Center Representative at Michigan First Credit Union, you'll be challenged to deliver five-star service while building relationships with our members. We're a family here, so outstanding teamwork is a must. Our number one goal is to make our members feel like they can call us for anything, anytime, and they'll be able to hang up the phone feeling confident and satisfied.
What You'll Do:Deliver stellar service to credit union members. No slackers here!Serve as a face (well, voice!) for our brand. Happy, confident, positive - that's who we are.Provide solutions. We want the critical thinkers, the expert interviewers, the stellar listeners. You'll need to be able to pinpoint a member's issue and talk them through the solution - whether it's a problem with online banking, account information, or just a general inquiry. You may even take some loan applications!Follow through. If you can deliver on promises and make sure all details are covered, you'll LOVE it here at Michigan First!Qualifications
What We Are Looking For:
Outgoing, personable candidates. You must truly love people to work here.Team members to work one of three shifts - we have opportunities around the clock!Previous retail/customer service experience.Call Center and/or financial institution experience is a plus.Strong computer skills. You'll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high quality experience for our members. They deserve the best!Education. You'll have to be able to learn our processes, products, and services quickly and thoroughly. That's what we're here for, after all! You'll need a high school diploma/GED. An Associate's degree in business or a related field is a plus!Who We Are
Michigan First Credit Union was founded more than 90 years ago by educators and now delivers world-class service to more than 165,000+ members at our branches throughout Michigan, and we're growing! We offer financial solutions for every life stage and seek to positively transform our members' lives through personalized service that meets their unique needs.
Simply put, Michigan First Credit Union's sole mission is to provide the highest quality member experience. Working here, you'll get to participate in a strong culture centered around service, professionalism, and growth.
Michigan First highlights:
500 team members30 locations spanning the Lansing area, Grand Rapids and Metro Detroit.Industry leader in community support and charitable giving through the Michigan First FoundationMember Services Call Center operates 24/7/365Over $1.5 Billion in assetsAwards Michigan First Credit Union has been the proud recipient of:
2023 Best & Brightest in the Nation2023 Best & Brightest in Metro Detroit2023 Best & Brightest in West Michigan2023 Best Credit Unions to Work For2023 Best Places to Work in Southeast Michigan2023 Channel 4 - Vote for the Best - Mortgage Lenders (1st Place)2023 Channel 4 - Vote for the Best - Credit Unions (3rd Place)2023 Detroit Free Press Top Workplaces2023 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)Benefits and perks of joining our award-winning team include:
Very competitive payLow-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance401(k) - 100% match up to 5% deferralTuition reimbursement for both Undergraduate and Graduate degree programAccess to a complimentary concierge service that assists with nearly any item on your to-do listFree, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker roomsWellness initiatives and events throughout the year to help team members stay healthyLoan discounts for certain secured and unsecured loans and mortgagesOpportunities for pay increases, incentives and profit-sharing, based on performanceOnsite subsidized top notch Cafe 26 for team members' useOnsite bowling center
Michigan First Credit Union is an Equal Opportunity Employer.