EECU
Call Center Representative - Full-Time
EECU, Fort Worth, Texas, United States, 76102
Enjoy member service and interested in joining EECU?
EECU is looking for a Member Services Representative
I
that will service member’s accounts via phone, providing professional, courteous and accurate service in a timely manner.
The
Member Services Representative
will be in training in office for the first 6 months, then can be on a
hybrid
scheduled after that, if in good standing. Hybrid schedule on weekly basis will be 3 days in office and 2 days remote.
To be eligible for hybrid work, you must show that you can successfully work independently andmeet productivity goals. Also you must have a reliable wired, high speedinternet and broadband connection (20Mbps+ download speed/ 5Mbps+ uploadspeed). Applicants must provide this requirement has been met. You provide thehigh-speed internet. We will provide everything else (computer, monitor, keyboard,mouse, headset).
Key responsibilities for thisposition will be to deliver exceptional service to our members by answeringinbound calls timely, professionally and courteously. While maintainingperformance standards in quality, attendance, and an overall team centric workethic. Take ownership of each member while empathizing and prioritizing memberneeds. Build lasting relationships with our members by always being available,offer products and services as appropriate, and put each member first withevery interaction. Protect the member and EECU from potential identity theft orfraud by accurately verifying members, keep information confidential, and raiseconcerns when in doubt. Resolve conflicts and manage member expectations.Candidate is responsible for adherence to all Federal and State Rules andRegulations that pertain to Bank Secrecy Act, Anti-Money Laundering, BankBribery Act and NCUA Privacy Regulations.
Candidates for EECU should possessthe following knowledge and experience:
Minimum of one year prior call center or financial experience requiredEffective verbal and written communication with both external and internal membersProblem Solving SkillsApproach problems logically and with good judgment to ensure the appropriate member outcomeAccuracy and attention to detailRequired to abide by all applicable regulatory and department policy and proceduresEfficiently be able to manage multiple browsers, tabs, and window navigation while remaining available to speak with a memberBilingual preferred- able to read, write, and speak SpanishPrevious customer service experienceMust be willing to work in a fast pace environment that requires 100% phone-based interactionExcellent attendance a MUSTAbility to easily commute to call center in Downtown Fort WorthHigh school diploma or equivalentWilling to work Monday-Friday 9am-6pm with 9:00am-1:00pm rotating SaturdaysStarting pay $16, based on experienceEECU will, in compliance with applicable laws, evaluate an applicant's credit history. Only applicants with good credit history will be considered for open positions.
For more than 85 years, FortWorth-based EECU community credit union has been committed to providing membersA Better Way of Banking®. Today, EECU is one of the largest credit unions inTexas with over $3.7 billion in USD assets and serves over 277,000 membersthrough 18 financial centers across North Texas. In the true spirit of thecredit union philosophy “people helping people” EECU was recently honored withthe Fort Worth Business Press Corporate Philanthropy Award for employeevolunteerism, named Best Bank/Credit Union by the Fort Worth Star Telegram’sreaders, and became the 1st credit union in Fort Worth to become Blue Zonescertified for promoting employee well-being.
EECU is an EOE/Vets/DisabledEmployer.
We are an Equal OpportunityEmployer and do not discriminate against applicants due to veterans status oron the basis of disability.
For more information on our organizationand benefits please visit EECU Careers at www.eecu.org/careers.
Monday-Friday 9am-6pm, rotating Saturdays 9am-1pm.
EECU is looking for a Member Services Representative
I
that will service member’s accounts via phone, providing professional, courteous and accurate service in a timely manner.
The
Member Services Representative
will be in training in office for the first 6 months, then can be on a
hybrid
scheduled after that, if in good standing. Hybrid schedule on weekly basis will be 3 days in office and 2 days remote.
To be eligible for hybrid work, you must show that you can successfully work independently andmeet productivity goals. Also you must have a reliable wired, high speedinternet and broadband connection (20Mbps+ download speed/ 5Mbps+ uploadspeed). Applicants must provide this requirement has been met. You provide thehigh-speed internet. We will provide everything else (computer, monitor, keyboard,mouse, headset).
Key responsibilities for thisposition will be to deliver exceptional service to our members by answeringinbound calls timely, professionally and courteously. While maintainingperformance standards in quality, attendance, and an overall team centric workethic. Take ownership of each member while empathizing and prioritizing memberneeds. Build lasting relationships with our members by always being available,offer products and services as appropriate, and put each member first withevery interaction. Protect the member and EECU from potential identity theft orfraud by accurately verifying members, keep information confidential, and raiseconcerns when in doubt. Resolve conflicts and manage member expectations.Candidate is responsible for adherence to all Federal and State Rules andRegulations that pertain to Bank Secrecy Act, Anti-Money Laundering, BankBribery Act and NCUA Privacy Regulations.
Candidates for EECU should possessthe following knowledge and experience:
Minimum of one year prior call center or financial experience requiredEffective verbal and written communication with both external and internal membersProblem Solving SkillsApproach problems logically and with good judgment to ensure the appropriate member outcomeAccuracy and attention to detailRequired to abide by all applicable regulatory and department policy and proceduresEfficiently be able to manage multiple browsers, tabs, and window navigation while remaining available to speak with a memberBilingual preferred- able to read, write, and speak SpanishPrevious customer service experienceMust be willing to work in a fast pace environment that requires 100% phone-based interactionExcellent attendance a MUSTAbility to easily commute to call center in Downtown Fort WorthHigh school diploma or equivalentWilling to work Monday-Friday 9am-6pm with 9:00am-1:00pm rotating SaturdaysStarting pay $16, based on experienceEECU will, in compliance with applicable laws, evaluate an applicant's credit history. Only applicants with good credit history will be considered for open positions.
For more than 85 years, FortWorth-based EECU community credit union has been committed to providing membersA Better Way of Banking®. Today, EECU is one of the largest credit unions inTexas with over $3.7 billion in USD assets and serves over 277,000 membersthrough 18 financial centers across North Texas. In the true spirit of thecredit union philosophy “people helping people” EECU was recently honored withthe Fort Worth Business Press Corporate Philanthropy Award for employeevolunteerism, named Best Bank/Credit Union by the Fort Worth Star Telegram’sreaders, and became the 1st credit union in Fort Worth to become Blue Zonescertified for promoting employee well-being.
EECU is an EOE/Vets/DisabledEmployer.
We are an Equal OpportunityEmployer and do not discriminate against applicants due to veterans status oron the basis of disability.
For more information on our organizationand benefits please visit EECU Careers at www.eecu.org/careers.
Monday-Friday 9am-6pm, rotating Saturdays 9am-1pm.