Resource Informatics Group
ServiceNow Implementation Specialist
Resource Informatics Group, San Francisco, California, United States, 94199
Job Title:
ServiceNow Implementation SpecialistLocations: San Francisco, CA (Onsite)Duration: Long Term
Description:
The ServiceNow Implementation Specialist must have:• Experience with ServiceNow client and server-side JavaScript and the ServiceNow scripted APIs using scripted Web-Services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP, WSDL, JAXWS, SSO-SAML Setup and Integration of ServiceNow with third party systems/applications• Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies• Experience with development and implementation of ServiceNow ITSM & ITBM core modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, Project Portfolio Suites of application (PPS)
License and Certification:• ServiceNow Administrator Certification (CSA)• ServiceNow Implementation Specialist Certification (CIS)• ServiceNow Certified Application Developer
Minimum Qualifications:Minimum of 5 years of experience in an Admin/Developer/Implementer capacity administering an enterprise-wide, multi-tier ServiceNow production environment. Minimum of 5 years of experience with all scripted aspects of the ServiceNow system including Business Rules, Client Scripts, Script Includes, UI Actions, ACLs, Workflow Activities and Scheduled Jobs. Minimum of 5 years of experience with extending the ServiceNow schema to custom applications - System application design and development within Service Oriented Architecture to extend the core functionality of the platform. Minimum of 5 years of experience with ITIL Service Management and Business Management core processes (Solid/Advanced understanding of an ITIL framework and ITSM principles).Desirable Qualifications:• Four full ServiceNow Application Development life cycle performing advanced ServiceNow configuration and development on ServiceNow Madrid or newer releases• ITIL® Foundation Certification
Experience with ServiceNow ITOM and Orchestration to automate complex multi-system tasks on remote servers using ServiceNow Orchestration which extends the workflow.
Position duties:The ServiceNow Implementation Specialist will:• Work on and be responsible for complex software applications research, development, conversion, and installation of ServiceNow Core (Out of the Box) and Custom applications (Digitizing business processes & Task automation)• Work with business stakeholders to troubleshoot application and integration issues• Develop solutions for new ideas/demands and to non-recurring problems by analyzing, interpreting, and evaluating various precedents and data and conduct "walkthroughs" for proposed solutions to systems problems• Develop related activities/phases of multiple complex projects/initiatives in parallel to successfully delivering ITSM/IT Business Management (ITBM) and custom solutions to achieve organizational goals and improve efficiencies• Lead technical development of additional module implementations within ServiceNow, including POC design, process modeling and gap analysis and mitigation• Provide programming/scripting and/or reverse engineering of the following: o Angular JS/HTML/CSS/AJAXo Client Side and Server-Side Scriptingo Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs, ACLs, UI Scripts
ServiceNow Implementation SpecialistLocations: San Francisco, CA (Onsite)Duration: Long Term
Description:
The ServiceNow Implementation Specialist must have:• Experience with ServiceNow client and server-side JavaScript and the ServiceNow scripted APIs using scripted Web-Services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP, WSDL, JAXWS, SSO-SAML Setup and Integration of ServiceNow with third party systems/applications• Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies• Experience with development and implementation of ServiceNow ITSM & ITBM core modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, Project Portfolio Suites of application (PPS)
License and Certification:• ServiceNow Administrator Certification (CSA)• ServiceNow Implementation Specialist Certification (CIS)• ServiceNow Certified Application Developer
Minimum Qualifications:Minimum of 5 years of experience in an Admin/Developer/Implementer capacity administering an enterprise-wide, multi-tier ServiceNow production environment. Minimum of 5 years of experience with all scripted aspects of the ServiceNow system including Business Rules, Client Scripts, Script Includes, UI Actions, ACLs, Workflow Activities and Scheduled Jobs. Minimum of 5 years of experience with extending the ServiceNow schema to custom applications - System application design and development within Service Oriented Architecture to extend the core functionality of the platform. Minimum of 5 years of experience with ITIL Service Management and Business Management core processes (Solid/Advanced understanding of an ITIL framework and ITSM principles).Desirable Qualifications:• Four full ServiceNow Application Development life cycle performing advanced ServiceNow configuration and development on ServiceNow Madrid or newer releases• ITIL® Foundation Certification
Experience with ServiceNow ITOM and Orchestration to automate complex multi-system tasks on remote servers using ServiceNow Orchestration which extends the workflow.
Position duties:The ServiceNow Implementation Specialist will:• Work on and be responsible for complex software applications research, development, conversion, and installation of ServiceNow Core (Out of the Box) and Custom applications (Digitizing business processes & Task automation)• Work with business stakeholders to troubleshoot application and integration issues• Develop solutions for new ideas/demands and to non-recurring problems by analyzing, interpreting, and evaluating various precedents and data and conduct "walkthroughs" for proposed solutions to systems problems• Develop related activities/phases of multiple complex projects/initiatives in parallel to successfully delivering ITSM/IT Business Management (ITBM) and custom solutions to achieve organizational goals and improve efficiencies• Lead technical development of additional module implementations within ServiceNow, including POC design, process modeling and gap analysis and mitigation• Provide programming/scripting and/or reverse engineering of the following: o Angular JS/HTML/CSS/AJAXo Client Side and Server-Side Scriptingo Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs, ACLs, UI Scripts