Teleflora
Point of Sale Support Technician
Teleflora, Paragould, Arkansas, United States, 72452
Job Description
Log calls into the Call / Problem Tracking system
Effective call resolution and production should meet or exceed the standards set within the department
Assist Teleflora florists via phone, email, and chat sessions in support of the various application software packages and operating systems (Windows/Linux) sold by Teleflora
Display and provide great customer service
Escalate and direct calls as needed
Provide user feedback to management, quality assurance, and development
Perform all activities in compliance with audit standards in reliability, security, and quality
Prepare reporting as required
Perform other tasks as required
Maintain communication via multiple platforms
Ability to work independently with strong time management and organization skills
Qualifications:Qualifications
Education:
Completion of MIS, Networking or Accounting courses at the college level or 2-4 years equivalent work experience is helpful. High School diploma or equivalent required.
Knowledge:
Basic knowledge of various PC hardware platforms and operating systems, with a fundamental understanding of business applications.
Experience:
Experience with personal computers, operating systems, utility programs and commands. Customer Service experience is a plus.
Additional Information
Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
Opportunities for development and internal mobility
Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
Companywide problem solving and continuous improvement training
Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
Company focus on wellness and health
Say everything and share your "Love Out Loud™" with the gift of Teleflora® flowers—all made by hand and delivered by hand by your local florist. With more than 10,000 member florists in North America alone, Teleflora offers the kind of personal touches, artistry and expertise you expect from a trusted neighborhood florist—even if that neighborhood is across the country. No prepackaged flowers in nondescript boxes dropped on your doorstep—Teleflora's network of professional florists creates artistic arrangements personally delivered in a vase, often on the same day. Teleflora makes every day an occasion with a two-in-one gift that includes a multipurpose keepsake container for long-lasting enjoyment. For more, visit: www.teleflora.com, or follow us on Instagram and Facebook and tag your own #LoveOutLoud moment.
Teleflora has been part of The Wonderful Company since 1979. The Wonderful Company is an Equal Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
EEO is the law - click here for more information
Log calls into the Call / Problem Tracking system
Effective call resolution and production should meet or exceed the standards set within the department
Assist Teleflora florists via phone, email, and chat sessions in support of the various application software packages and operating systems (Windows/Linux) sold by Teleflora
Display and provide great customer service
Escalate and direct calls as needed
Provide user feedback to management, quality assurance, and development
Perform all activities in compliance with audit standards in reliability, security, and quality
Prepare reporting as required
Perform other tasks as required
Maintain communication via multiple platforms
Ability to work independently with strong time management and organization skills
Qualifications:Qualifications
Education:
Completion of MIS, Networking or Accounting courses at the college level or 2-4 years equivalent work experience is helpful. High School diploma or equivalent required.
Knowledge:
Basic knowledge of various PC hardware platforms and operating systems, with a fundamental understanding of business applications.
Experience:
Experience with personal computers, operating systems, utility programs and commands. Customer Service experience is a plus.
Additional Information
Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
Opportunities for development and internal mobility
Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
Companywide problem solving and continuous improvement training
Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
Company focus on wellness and health
Say everything and share your "Love Out Loud™" with the gift of Teleflora® flowers—all made by hand and delivered by hand by your local florist. With more than 10,000 member florists in North America alone, Teleflora offers the kind of personal touches, artistry and expertise you expect from a trusted neighborhood florist—even if that neighborhood is across the country. No prepackaged flowers in nondescript boxes dropped on your doorstep—Teleflora's network of professional florists creates artistic arrangements personally delivered in a vase, often on the same day. Teleflora makes every day an occasion with a two-in-one gift that includes a multipurpose keepsake container for long-lasting enjoyment. For more, visit: www.teleflora.com, or follow us on Instagram and Facebook and tag your own #LoveOutLoud moment.
Teleflora has been part of The Wonderful Company since 1979. The Wonderful Company is an Equal Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
EEO is the law - click here for more information