The People Concern
Senior Case Manager, Westside Problem Solving Hospital Liaison
The People Concern, Los Angeles, California, United States, 90079
Senior Case Manager, Westside Problem Solving Hospital Liaison
Los Angeles, CA, USA * Santa Monica, CA 90404, USAReq #10657
Wednesday, May 15, 2024
About the People Concern
The People
Concern empowers the most vulnerable among us to rebuild their lives.
One of Los Angeles County's largest social services agencies, The People
Concern
was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than
fifty-eight
years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services,
life skills
& wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves,
and ultimately, connect
with a
nd contribute to their communities.
Role :
Senior Case Manager, Westside Problem Solving Hospital LiaisonReports
to:
Program Manager, Hospital LiaisonProgram:
CES Westside Problem SolvingDepartment:
Coordinated Entry System (CES)Location :
1453 16th St, Santa Monica, CA 90404Schedule :
Monday - Friday, 8:00am - 4:30pmStatus :
Full Time, Non-exempt (Hourly), Non-management, Non-exemptBenefits :
Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.
SUMMARY
The Coordinated Entry System (CES) Problem Solving Hospital Liaison program is a short-term housing intervention that seeks to assist participants to maintain their current housing or identify an immediate and safe housing alternative within their own network of family, friends and social supports. The Problem Solving Hospital Liaison receives referrals from the local hospital system, and works with participants to divert them from entering or returning to the homeless shelter system or streets. The Hospital Liaison secures and stabilizes participants in housing via linkages to services that include but are not limited to legal services, one time financial assistance, and housing related support services. Problem Solving also ensures that those households who do not have alternative housing options are quickly connected to existing emergency or crisis housing services to ensure their immediate health and safety needs are met.
ESSENTIAL DUTIES & RESPONSIBILITIES
Assess housing barriers of participants who are exiting the hospital system and are unstably housed and at-risk of homelessness to determine housing and service needs
Request and coordinate Problem Solving Assistance funds with our funder (LAHSA) to ensure client financial needs are being met.
Provide onboarding support with new Hospital Liaison staff and serve as a lead for any external facing meetings regarding the program or service needs amongst our partner community.
Develop housing procurement, financial, and self-sufficiency case management plan with participants. This will include an intake interview/assessment to determine household needs, goals, and eligibility.
Immediately enter data collected into specific Homeless Management Information System (HMIS) Problem Solving tool, following completion of intake/assessment
Provide advocacy with landlords on the household's behalf to develop a workable plan to maintain housing.
Maintain a caseload of a minimum of 25 individuals and maintain weekly case notes in HMIS
Mediation and dispute resolution with previous/ current landlord, friends or family. Works in conjunction with legal service entities to facilitate the work flow between case management and legal service support.
Linkage to credit counseling and other services necessary to assist program participants with critical skills related to budgeting, managing money, accessing a free personal credit report, and resolving personal credit problems.
Provide reunification or relocation services and support.
Document all services identified and provided, referrals made, and transportation provided.
Ensure that data is accurate to ensure the integrity of the information in order to create reports and build narratives around the success of the program.
Advocates for and actively assists individuals in obtaining services (e.g. benefits, housing referrals, financial assistance, home based services, training, medical services, mentoring and socialization).
Use automated technology including HMIS and hard copy files to maintain, update, and report on case data, goal attainment, and outcomes in a timely manner
For clients who obtain Financial Assistance from this program, they must have a complete chart to include eligibility documentation as well as the program agreements completed.
Successfully collaborate with the assigned hospitals in service planning area 4 (Metro LA) and 5 (West LA) to improve the quality of referrals, communication, rapport building and overall success of the program.
Perform other duties as assigned.
QUALIFICATIONS
Bachelor's degree in related field (Social Work, Community Organizing, or other Human Services) and two years' full-time experience working with the homeless, preferably those living with mental illness and / or substance addictions; or an equivalent combination of education and experience
Knowledge of homeless social service providers and Coordinated Entry System
Able to communicate and interact with subcontractors, housing providers and community partners in a culturally competent manner
Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills
Self-starter with the ability to stay ahead of the curve and thrive in fast-paced work environment
Able to work effectively with a wide range of constituencies
Preferred Qualifications
Bilingual (English/Spanish)
WORK ENVIRONMENT
Combination of field and office environment
Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
On occasion walk or drive to different local sites
Will necessitate working in busy and loud environments
Will be exposed to elements like cold, heat, dust, noise and odor
May need to bend, stoop, twist, and sit throughout the day
BEHAVIORS EXPECTED OF ALL AGENCY EMPLOYEES
Act as Role Models
Demonstrate a Sense of Responsibility
Continuously Learn and Improve
Acknowledge Their Own Areas for Improvement
Hear and Provide Honest, Direct and Specific Feedback
Create an Environment Where Every Person is Welcomed, Valued and Respected
Collaborate
Equal Opportunity Employer
The People
Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran
status
or any other status protected by federal,
state
or other applicable laws.
Benefits
& Perks
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b)
& Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary
Short- and Long-Term
Disability
Voluntary Pet Insurance
Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates
Corporate Discounts
Other details
Pay TypeHourly
Min Hiring Rate$26.55
Max Hiring Rate$26.55
Travel RequiredYes
Required EducationBachelor's Degree
Job Start DateMonday, May 20, 2024
Apply Now
Share this job:
#J-18808-Ljbffr
Los Angeles, CA, USA * Santa Monica, CA 90404, USAReq #10657
Wednesday, May 15, 2024
About the People Concern
The People
Concern empowers the most vulnerable among us to rebuild their lives.
One of Los Angeles County's largest social services agencies, The People
Concern
was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than
fifty-eight
years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services,
life skills
& wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves,
and ultimately, connect
with a
nd contribute to their communities.
Role :
Senior Case Manager, Westside Problem Solving Hospital LiaisonReports
to:
Program Manager, Hospital LiaisonProgram:
CES Westside Problem SolvingDepartment:
Coordinated Entry System (CES)Location :
1453 16th St, Santa Monica, CA 90404Schedule :
Monday - Friday, 8:00am - 4:30pmStatus :
Full Time, Non-exempt (Hourly), Non-management, Non-exemptBenefits :
Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.
SUMMARY
The Coordinated Entry System (CES) Problem Solving Hospital Liaison program is a short-term housing intervention that seeks to assist participants to maintain their current housing or identify an immediate and safe housing alternative within their own network of family, friends and social supports. The Problem Solving Hospital Liaison receives referrals from the local hospital system, and works with participants to divert them from entering or returning to the homeless shelter system or streets. The Hospital Liaison secures and stabilizes participants in housing via linkages to services that include but are not limited to legal services, one time financial assistance, and housing related support services. Problem Solving also ensures that those households who do not have alternative housing options are quickly connected to existing emergency or crisis housing services to ensure their immediate health and safety needs are met.
ESSENTIAL DUTIES & RESPONSIBILITIES
Assess housing barriers of participants who are exiting the hospital system and are unstably housed and at-risk of homelessness to determine housing and service needs
Request and coordinate Problem Solving Assistance funds with our funder (LAHSA) to ensure client financial needs are being met.
Provide onboarding support with new Hospital Liaison staff and serve as a lead for any external facing meetings regarding the program or service needs amongst our partner community.
Develop housing procurement, financial, and self-sufficiency case management plan with participants. This will include an intake interview/assessment to determine household needs, goals, and eligibility.
Immediately enter data collected into specific Homeless Management Information System (HMIS) Problem Solving tool, following completion of intake/assessment
Provide advocacy with landlords on the household's behalf to develop a workable plan to maintain housing.
Maintain a caseload of a minimum of 25 individuals and maintain weekly case notes in HMIS
Mediation and dispute resolution with previous/ current landlord, friends or family. Works in conjunction with legal service entities to facilitate the work flow between case management and legal service support.
Linkage to credit counseling and other services necessary to assist program participants with critical skills related to budgeting, managing money, accessing a free personal credit report, and resolving personal credit problems.
Provide reunification or relocation services and support.
Document all services identified and provided, referrals made, and transportation provided.
Ensure that data is accurate to ensure the integrity of the information in order to create reports and build narratives around the success of the program.
Advocates for and actively assists individuals in obtaining services (e.g. benefits, housing referrals, financial assistance, home based services, training, medical services, mentoring and socialization).
Use automated technology including HMIS and hard copy files to maintain, update, and report on case data, goal attainment, and outcomes in a timely manner
For clients who obtain Financial Assistance from this program, they must have a complete chart to include eligibility documentation as well as the program agreements completed.
Successfully collaborate with the assigned hospitals in service planning area 4 (Metro LA) and 5 (West LA) to improve the quality of referrals, communication, rapport building and overall success of the program.
Perform other duties as assigned.
QUALIFICATIONS
Bachelor's degree in related field (Social Work, Community Organizing, or other Human Services) and two years' full-time experience working with the homeless, preferably those living with mental illness and / or substance addictions; or an equivalent combination of education and experience
Knowledge of homeless social service providers and Coordinated Entry System
Able to communicate and interact with subcontractors, housing providers and community partners in a culturally competent manner
Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills
Self-starter with the ability to stay ahead of the curve and thrive in fast-paced work environment
Able to work effectively with a wide range of constituencies
Preferred Qualifications
Bilingual (English/Spanish)
WORK ENVIRONMENT
Combination of field and office environment
Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
On occasion walk or drive to different local sites
Will necessitate working in busy and loud environments
Will be exposed to elements like cold, heat, dust, noise and odor
May need to bend, stoop, twist, and sit throughout the day
BEHAVIORS EXPECTED OF ALL AGENCY EMPLOYEES
Act as Role Models
Demonstrate a Sense of Responsibility
Continuously Learn and Improve
Acknowledge Their Own Areas for Improvement
Hear and Provide Honest, Direct and Specific Feedback
Create an Environment Where Every Person is Welcomed, Valued and Respected
Collaborate
Equal Opportunity Employer
The People
Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran
status
or any other status protected by federal,
state
or other applicable laws.
Benefits
& Perks
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b)
& Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary
Short- and Long-Term
Disability
Voluntary Pet Insurance
Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates
Corporate Discounts
Other details
Pay TypeHourly
Min Hiring Rate$26.55
Max Hiring Rate$26.55
Travel RequiredYes
Required EducationBachelor's Degree
Job Start DateMonday, May 20, 2024
Apply Now
Share this job:
#J-18808-Ljbffr