Mortgage Connect
Scheduling Coordinator
Mortgage Connect, Coraopolis, Pennsylvania, United States, 15108
Overview:
We are in the business of home ownership and are looking for a Scheduling Coordinator who will find a career home with us. This non-exempt role is for someone who loves working with details in a fast-paced and team-centered environment as you will be responsible for collaborating with multiple parties to facilitate the scheduling of closings in a timely manner.What you will do
As a Scheduling Coordinator, you are responsible for completing all scheduling, re-scheduling, and cancellation requests for all closing orders. In this position, you will work directly with signing agents, our clients, and their borrowers to coordinate the events as assigned.Client ServiceCoordinate scheduling assignments between signing agent, borrower, and clientsHandle incoming calls from signing agents, borrowers, and clients regarding schedulingFollow client-specific scripting call dialogueMeet company production, fee, and turn time standards as set forth by department ManagerMonitor incoming scheduling emailsComplete requests for reschedules and cancellationsEstablish and maintain relationships with signing vendors and clientsAddress vendor payment questions/issues as necessaryCommunicate and CollaborateCommunicate openly and respectfully with clients, team members, and leadersCommunicate with closing teams regarding all unscheduled closings and title not cleared files to obtain approval to scheduleMaintain open communication with closing team members and post-closing auditorsTrack and report daily work to team leaderAnswer incoming phone calls that roll to Vendor Hotline queueCross train in answering the company phones, CPL, Patriot Act, and bankruptcy searchesCross train in Vendor Management and Signing Only to provide coverage during peak timesAll other duties assignedWhat you will bringHigh school diploma or equivalent1-year customer service experienceMust possess good organizational skillsStrong multi-tasking abilities in a fast-paced environmentExcellent written and verbal communication skillsProficient with MS Office and office equipmentIf you have transferrable skills and feel like you would be a good fit, please dont hesitate to apply!What we offerCompetitive payrates based on skills and experienceExtensive benefits package : Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discountsRest and relaxation:
Paid holidays and generous PTO based on tenureCommunity and Philanthropy:
Paid volunteer timePaid Maternity and Parental LeaveContribute to your future:
401K plan and robust continuous learning opportunitiesWork Perks Program:
Access to discounts that help save money in your daily lifeIs this the ideal location for you?Mortgage Connect is committed to offering a flexible work environment for this role. This is a
remote role , meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connects remote work policy and business needs.)Who we areMortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call
The 5Cs :
Connect ,
Collaborate ,
Communicate ,
Care , and
Celebrate . We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.
All onboarding employees will be required to complete a pre-employment background check and drug screening.We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com
We are in the business of home ownership and are looking for a Scheduling Coordinator who will find a career home with us. This non-exempt role is for someone who loves working with details in a fast-paced and team-centered environment as you will be responsible for collaborating with multiple parties to facilitate the scheduling of closings in a timely manner.What you will do
As a Scheduling Coordinator, you are responsible for completing all scheduling, re-scheduling, and cancellation requests for all closing orders. In this position, you will work directly with signing agents, our clients, and their borrowers to coordinate the events as assigned.Client ServiceCoordinate scheduling assignments between signing agent, borrower, and clientsHandle incoming calls from signing agents, borrowers, and clients regarding schedulingFollow client-specific scripting call dialogueMeet company production, fee, and turn time standards as set forth by department ManagerMonitor incoming scheduling emailsComplete requests for reschedules and cancellationsEstablish and maintain relationships with signing vendors and clientsAddress vendor payment questions/issues as necessaryCommunicate and CollaborateCommunicate openly and respectfully with clients, team members, and leadersCommunicate with closing teams regarding all unscheduled closings and title not cleared files to obtain approval to scheduleMaintain open communication with closing team members and post-closing auditorsTrack and report daily work to team leaderAnswer incoming phone calls that roll to Vendor Hotline queueCross train in answering the company phones, CPL, Patriot Act, and bankruptcy searchesCross train in Vendor Management and Signing Only to provide coverage during peak timesAll other duties assignedWhat you will bringHigh school diploma or equivalent1-year customer service experienceMust possess good organizational skillsStrong multi-tasking abilities in a fast-paced environmentExcellent written and verbal communication skillsProficient with MS Office and office equipmentIf you have transferrable skills and feel like you would be a good fit, please dont hesitate to apply!What we offerCompetitive payrates based on skills and experienceExtensive benefits package : Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discountsRest and relaxation:
Paid holidays and generous PTO based on tenureCommunity and Philanthropy:
Paid volunteer timePaid Maternity and Parental LeaveContribute to your future:
401K plan and robust continuous learning opportunitiesWork Perks Program:
Access to discounts that help save money in your daily lifeIs this the ideal location for you?Mortgage Connect is committed to offering a flexible work environment for this role. This is a
remote role , meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connects remote work policy and business needs.)Who we areMortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call
The 5Cs :
Connect ,
Collaborate ,
Communicate ,
Care , and
Celebrate . We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.
All onboarding employees will be required to complete a pre-employment background check and drug screening.We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com