Money Fit by DRS
Vice President of Operations
Money Fit by DRS, Tallahassee, Florida, United States,
Location:
Florida – RemoteAbout Us:Alliance CAS, LLC (“Alliance”) is a private equity backed company licensed as a Consumer Collection Agency specializing in the collection of unpaid assessments from delinquent homeowners on behalf of community associations (i.e., HOAs and condos). We are a fast-paced, growth-focused company serving Florida, Georgia, and the Carolinas.Alliance is headquartered in Weston, Florida with a mostly remote workforce. Approximately 15 team members will fall under the direction of the Vice President of Operations.Job Description:Alliance is actively hiring for a high-energy, confident, hands-on, servant leader, who works well with little direction, is technology savvy, and has a continuous improvement mindset to lead its operations team. Candidate will possess the following skills/ mindset as a member of Alliance’s Executive Leadership team:Process orientedComfortable rolling up their sleeves to get the work doneLearns new concepts and technology quicklyConfident enough to make decisions with limited oversightHumble enough to know when to ask for helpPossesses an ownership and accountability mindset and instills the team with the sameLeader of the team (not an individual contributor), drives production, trusts-but-verifiesEffectively cascades communication from the top of the organization to the bottomCan develop and implement a continuing training programComfortable making decisions without complete informationContinuous Improvement Mindset (Six Sigma training is desirable)The Vice President of Operations owns operational excellence and continuous improvement of Alliance’s operations process and actively manages its entire operations team. As a member of the Alliance leadership team, the Vice President of Operations will play an active role creating and implementing a long-term operations strategy and championing the company culture with Alliance’s CEO. The ideal candidate has strong interpersonal skills, proven managerial experience scaling a matrix team, and an affinity for team-oriented problem solving. In addition, the candidate should have superior analytical skills, technology experience, and an affinity for data-driven decisions.We’re looking for an A-player hungry to lead a high-performing team and embrace our core values of Teamwork, Ownership, and Accountability. If you have management experience in the HOA industry or other relevant leadership experience and embrace humble servant leadership, possess exceptional problem-solving capabilities, and are rigorously attentive to detail when managing a high volume of activities, you may be the next great leader on our executive team.Key Responsibilities:Set the example and lead the entire Alliance team by proactively solving problems and serving as the central point of contact for all process, collections, accounting and compliance related items. Interface with the broader Alliance team to include the sales department and executive leadership. You will work closely with the head of Sales and report directly to the CEO.Work with the Alliance CEO to develop and implement multi-year ops growth strategy
Develop operations strategy and budget required to support and improve the operations engine of the company and drive the growth of the operations teamRefine KPI and performance targets to measure successWork with head of Sales to ensure the sales function and operations team create a reliable customer success management process for all clients
Develop and implement comprehensive operations management process improvement for Alliance’s operations team to improve overall operations performance
Assess Alliance’s current operations process, expectation setting with customers, and backlogCreate comprehensive process improvement mindset across Alliance’s operations organizationIdentify, deploy, and consolidate technology and software to streamline operations process and track KPIs in order to constantly refine Alliance’s operations effort to improve overall effectivenessWork with operations team members to improve their file volume and accuracy; refining their process including email campaign content, call scripts / tactics and homeowner follow-upLead, train, coach, and mentor a team of experienced and professional HOA collection team members on systems and process to ensure everyone understands the nuts and bolts of their role and how that fits into the bigger pictureKeep clients informed on the status of collection files, find solutions for complex collection situations, and communicate elegantly with external stakeholders.
Evaluate and improve Alliance’s Collection Management IT systems
Assess Alliance’s current IT infrastructure and internal data setsEnhance technology stack to improve consumer collections and client reporting
Success in this role will be accomplished by leading the process, collections, accounting and compliance teams to constantly improve cash collections efforts, drive the advancement of prescribed collection workflows to maximize revenue, as well implement new programs.Experience7+ years of experience managing teams and achieving more with the limited resources.Managed multiple process improvement projects that have been recommended, implemented, and lead by candidateTrack record of successfully managing an operations team in the community association industry either through the property management company channel or directly to individual associations. Experience with the HOA collections process in one more of the following states: Florida, Georgia, North Carolina, or South Carolina preferred but not required.Network and/or experience working with national or large regional association management companies in the Southeastern United StatesSkillsA bachelor’s degree preferably in business/law or related field, JD and/or MBA is a plusSix Sigma Green Belt or other relevant continuous improvement experience preferredExperience managing an outbound collections team or function is preferredExperience deploying and managing a cloud-based CRM database leveraging productivity enhancing automation tools and email-based marketing technology systemsStrong interpersonal, communication, and writing skillsHumble, flexible, and solutions-oriented leadership style is a mustStrong customer service and problem-solving skillsExceptional attentiveness to detail and high-volume file management skillsWillingness and ability to quickly learn new IT systems.Compensation & BenefitsSalaried full-time positionCompetitive base salaryBonus: 20-30% of base salary tied to key performance metrics (paid quarterly)Health, Vision, Dental, and Life Insurance fully covered (for employee)401K with matchUnlimited PTOOngoing training and professional development opportunitiesAlliance is an equal opportunity employer. We value diversity and are committed to creating an inclusive and supportive work environment for all employees. We look forward to welcoming qualified individuals to our team.Travel~1-2 trips per month visiting clients in Florida, Georgia, North Carolina, or South Carolina
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Florida – RemoteAbout Us:Alliance CAS, LLC (“Alliance”) is a private equity backed company licensed as a Consumer Collection Agency specializing in the collection of unpaid assessments from delinquent homeowners on behalf of community associations (i.e., HOAs and condos). We are a fast-paced, growth-focused company serving Florida, Georgia, and the Carolinas.Alliance is headquartered in Weston, Florida with a mostly remote workforce. Approximately 15 team members will fall under the direction of the Vice President of Operations.Job Description:Alliance is actively hiring for a high-energy, confident, hands-on, servant leader, who works well with little direction, is technology savvy, and has a continuous improvement mindset to lead its operations team. Candidate will possess the following skills/ mindset as a member of Alliance’s Executive Leadership team:Process orientedComfortable rolling up their sleeves to get the work doneLearns new concepts and technology quicklyConfident enough to make decisions with limited oversightHumble enough to know when to ask for helpPossesses an ownership and accountability mindset and instills the team with the sameLeader of the team (not an individual contributor), drives production, trusts-but-verifiesEffectively cascades communication from the top of the organization to the bottomCan develop and implement a continuing training programComfortable making decisions without complete informationContinuous Improvement Mindset (Six Sigma training is desirable)The Vice President of Operations owns operational excellence and continuous improvement of Alliance’s operations process and actively manages its entire operations team. As a member of the Alliance leadership team, the Vice President of Operations will play an active role creating and implementing a long-term operations strategy and championing the company culture with Alliance’s CEO. The ideal candidate has strong interpersonal skills, proven managerial experience scaling a matrix team, and an affinity for team-oriented problem solving. In addition, the candidate should have superior analytical skills, technology experience, and an affinity for data-driven decisions.We’re looking for an A-player hungry to lead a high-performing team and embrace our core values of Teamwork, Ownership, and Accountability. If you have management experience in the HOA industry or other relevant leadership experience and embrace humble servant leadership, possess exceptional problem-solving capabilities, and are rigorously attentive to detail when managing a high volume of activities, you may be the next great leader on our executive team.Key Responsibilities:Set the example and lead the entire Alliance team by proactively solving problems and serving as the central point of contact for all process, collections, accounting and compliance related items. Interface with the broader Alliance team to include the sales department and executive leadership. You will work closely with the head of Sales and report directly to the CEO.Work with the Alliance CEO to develop and implement multi-year ops growth strategy
Develop operations strategy and budget required to support and improve the operations engine of the company and drive the growth of the operations teamRefine KPI and performance targets to measure successWork with head of Sales to ensure the sales function and operations team create a reliable customer success management process for all clients
Develop and implement comprehensive operations management process improvement for Alliance’s operations team to improve overall operations performance
Assess Alliance’s current operations process, expectation setting with customers, and backlogCreate comprehensive process improvement mindset across Alliance’s operations organizationIdentify, deploy, and consolidate technology and software to streamline operations process and track KPIs in order to constantly refine Alliance’s operations effort to improve overall effectivenessWork with operations team members to improve their file volume and accuracy; refining their process including email campaign content, call scripts / tactics and homeowner follow-upLead, train, coach, and mentor a team of experienced and professional HOA collection team members on systems and process to ensure everyone understands the nuts and bolts of their role and how that fits into the bigger pictureKeep clients informed on the status of collection files, find solutions for complex collection situations, and communicate elegantly with external stakeholders.
Evaluate and improve Alliance’s Collection Management IT systems
Assess Alliance’s current IT infrastructure and internal data setsEnhance technology stack to improve consumer collections and client reporting
Success in this role will be accomplished by leading the process, collections, accounting and compliance teams to constantly improve cash collections efforts, drive the advancement of prescribed collection workflows to maximize revenue, as well implement new programs.Experience7+ years of experience managing teams and achieving more with the limited resources.Managed multiple process improvement projects that have been recommended, implemented, and lead by candidateTrack record of successfully managing an operations team in the community association industry either through the property management company channel or directly to individual associations. Experience with the HOA collections process in one more of the following states: Florida, Georgia, North Carolina, or South Carolina preferred but not required.Network and/or experience working with national or large regional association management companies in the Southeastern United StatesSkillsA bachelor’s degree preferably in business/law or related field, JD and/or MBA is a plusSix Sigma Green Belt or other relevant continuous improvement experience preferredExperience managing an outbound collections team or function is preferredExperience deploying and managing a cloud-based CRM database leveraging productivity enhancing automation tools and email-based marketing technology systemsStrong interpersonal, communication, and writing skillsHumble, flexible, and solutions-oriented leadership style is a mustStrong customer service and problem-solving skillsExceptional attentiveness to detail and high-volume file management skillsWillingness and ability to quickly learn new IT systems.Compensation & BenefitsSalaried full-time positionCompetitive base salaryBonus: 20-30% of base salary tied to key performance metrics (paid quarterly)Health, Vision, Dental, and Life Insurance fully covered (for employee)401K with matchUnlimited PTOOngoing training and professional development opportunitiesAlliance is an equal opportunity employer. We value diversity and are committed to creating an inclusive and supportive work environment for all employees. We look forward to welcoming qualified individuals to our team.Travel~1-2 trips per month visiting clients in Florida, Georgia, North Carolina, or South Carolina
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